welcome! write your name beneath a chair and get comfortable!

Welcome! Write yourname beneath a chair and get comfortable!

Choconancy’s chairs http://www.fullcirc.com

With the whiteboard tools, put a dot on your location!

Catz….you know you want to!

Catz….you know you want to!

Online Norms– Turn off email, phones, & instant messaging devices and

clear other distractions from your meeting area.

– Raise your hand if you have an immediate question or comment.

– Be patient waiting for a response to your chat messages.

– If you leave the meeting, use the bird emoticon or write a message in chat to let us know when you leave/return (and be sure to click EXIT).

Helpful Hints for you in avirtual meeting environment

Post a sign that you are in a meeting -- indicate when the meeting will be over

Ignore people around you who are signaling for attention

Use a headset instead of speakers

In Online Meeting

Please do not disturb. Thanks!

Facilitators

Carolyn Petersen360.570.5560carolyn.petersen@sos.wa.gov

Jennifer Fenton360.570.5571

jennifer.fenton@sos.wa.gov

Technical Support

Joe Olayvar360.570.5579joe.olayvar@sos.wa.gov

Jeremy Stroud360.570.5583

jeremy.stroud@sos.wa.gov

Audio• Permission to use Microphone

• Audio Setup Utility– Tools Audio Audio Setup Wizard

• Optimal Microphone Setting

Participant Interface

Participant Window

Text chat

Audio controls

Activity Window

(optional)

Whiteboard tools

Tools

Whiteboard Tools

• Permission to use the Whiteboard

• Tools

Laser Pointer

Clip Art

Filled RectangleFilled Ellipse

Eraser

Highlighter

Text Editor

Selection

Pen

TextEllipse

Rectangle

Line

Import an ImageScreen Capture

Digital Literacy Committee

January 7, 201311:00am-12:00pm

Agenda• Welcome and introductions• Resources and portal discussion• Needs Assessment• Next steps

OUR AGENDA

WHAT IS CUSTOMER SERVICE?(AND WHY DOES IT MATTER?)

Type your idea in one of the rows below…

Opportunities/Benefits Challenges/Costs

BRAINSTORM IDEAS

FEEDBACK? JUST THREE WORDS

To Weed or Not to Weed?

Book FactsTitle: The 7th Garfield TreasuryAuthor: Jim DavisDate: 1993Condition: Torn back cover, beat up pages with writing throughoutAvailability: Out of Print, used copies available

To Weed or Not to Weed?

Book FactsTitle: Kato Kaelin: The Whole TruthAuthor: Marc EliotDate: 1995Condition: Like newAvailability: Out of Print, used copies available

Poll

Do we see a need to put our resources into

keeping and improving WebJunction?

Yes?No?

Perspective…..