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12:00 – 1:00pmRegistration and Networking Lunch
Welcome to SalesforceIndiana Innovation Day!
Welcome to SalesforceIndiana Innovation Day!
1:00 – 1:10pmOpening Remarks
Welcome to SalesforceIndiana Innovation Day!
Keynote –The Power of Salesforce, Use Cases and More
1:10 – 2:00pmJohn D. Conley
Senior Director, Public SectorSalesforce
Lightning PlatformThe fast, easy, and fun way to build apps
Indiana Innovation Day – June 2018
• This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
• The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
• Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
• Statement under the Private Securities Litigation Reform Act of 1995
Forward-Looking Statement
1st Industrial Revolution
Steam
2nd Industrial Revolution
Electricity
3rd Industrial Revolution
Computing
4th Industrial Revolution
Intelligence
Fourth Industrial Revolution• Artificial intelligence is transforming every experience
1700s 1800s 1900s Today
The Power of the Lightning Platform
Automatic Upgrades
50+ Major Releases(3x per year)
Multi-Tenant InfrastructureMetadata-based
Single Code Base and Shared Infrastructure
Open & Extensible
API-First Architecture2700+ AppExchange Apps
Unbreakable Customizations
Integrations andcustomizations auto-upgraded
• For building industry-compliant apps• The #1 Enterprise Trusted Platform
Secure Data Centers
Backup and Disaster Recovery
Real-time Replication
Third Party Certifications
Customer Audits
HTTPS Encryption
Penetration Testing
Advanced Threat Detection
Secure Firewalls
IP Login Restrictions
Identity & Single Sign On
Password Policies
Two Factor Authentication
User Roles & Permissions
Field & Row Level Security
Infrastructure Network Application
Application platform and mobile application development platformsLightning Platform is an Industry Leader in App Dev
Magic Quadrant for Mobile Application Development Platforms, Worldwide June 12, 2017Analysts: Jason Wong, Van L. Baker
Magic Quadrant for High Productivity Application Platform as a Service, Worldwide April, 2018Analysts: Paul Vincent, Van L. Baker, Yefim V. Natis, et al.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Lightning Platform Drives Customer Success
• Where do you want to spend your time?
Salesforce Changes How You Approach App Development
Apps
SalesforceLegacy Platforms
Apps
Operations
Infrastructure
Tim
e
Infrastructure
Operations
Today, Everyone Has an Idea for an App• Technology has the potential to transform everyone’s experience
Your Customers
Visitor Log
Finance
Health Procurement
Legislation
Cases Onboarding
Mentoring
Recognition
Compliance
Recruiting
Your App Idea
Your Employees
The Developer Gap
3xmore demand for IT than are being
educated
1.4MDeveloper
Jobs
400KComputer Science
Students
IT Doesn’t Have the Resources to Deliver on Every Idea
• On the Lightning Platform
Empower Business and IT to Work Together
Drag, Drop and Configure
Program for Advanced Functionality
Business Admins build apps with pre-built components,
adding fields, workflows, data sources, and layouts with clicks,
not code
Developers build apps in their favorite languages, accessing rich
frameworks and APIs, then deploying instantly from the
command line
One platform for your customers, partners and employees
Empower Everyone to Build Apps and Experiences
NO-CODE CODE
BUSINESS USERS DEVELOPERS
LOW-CODE
Toya Gatewood
Salesforce Admin
Jordan McDanielDeveloper & Architect
AppExchange
Lightning App Builder
Lightning Community Builder
Heroku
Salesforce DX
Every App Comes with Powerful Services Built-in
Artificial Intelligence
• Why build every piece of functionality from scratch?
SearchMobile Access
Workflow Engine
Security & Access Controls
Identity
APIsCollaboration Multi-Language & Currency
Reports & Dashboards
What can you do with the Lightning Platform?
What you can do with the Lightning Platform
ExtendService Functions
Accelerate Any Business Process
Transform App Development
What you can do with the Lightning Platform
Extend Service
Transform App Development
Accelerate Any Business Process
Customize Service Your Way• With Lightning Platform’s point-and-click tools
Lightning Platform
Create Custom Fields
Automate Processes
Setup Quick Actions
Relate Objects to Each Other
Optimize your Mobile Experience
Consume APIs
Specify User Access and Permissions
Cases | Inspections | Fulfillment
Files | Case Management | Time Keeping
Compliance | POs | Monthly Close
Onboarding | Recruiting | Benefits
Operations
MarketingQuality Control | Licensing | Projects
Project ManagementGovernance| Licensing | Intake
HR
Finance
Legal
Empower Everyone to Improve the Customer Experience
• Build apps to help support your customer experience goals
6.5 minutesreduction in average
call time
54% 12%correlated reduction in call
abandonment rate
CO HCPF’s investment in a digital contact center is an investment in its mission
Mission “Improving health care access and outcomes for the people we serve while demonstrating sound stewardship of financial resources”
Colorado Government embodies core of the industry...Firm belief that “total health” depends all sectors working together to promote policies and activities that support health
…while also adapting to changing legislationThe introduction of the ACA brought an increased number of HCPF customers, requiring new level of scalability without sacrificing quality of service
Transformational Tools on a Modern, Digital Platform Introducing the new Customer Contact Center – an open, innovative platform, designed for speed and built for trust
Measurable Results, Holistic Impact3 dimensions of new capabilities in just 3 months: (1) better service, faster, (2) new service channels, and (3) supports single platform vision.
22
Colorado Health Care Policy and Financing • Trailblazers in Action
City and County of Denver• Trailblazers in Action
PROFILE:
An increasingly popular city
#2 spot on the 2017 US News and News and World Report Best Places to live.
MISSION:Maintain an Outside-In Approach
Keep Denver safe, maintain county-wide sustainability, and provide new opportunities for the community’s next generation of 680,000 people and counting—rapidly.
CHALLENGE:Mile High Growth in the Mile High City
Denver welcomes average of 1,000 new residents each month, emphasizing the need for scale across city services.
SOLUTION:
Digital 311 and Case Management Platform
Built on Service Cloud, Denver took case management digital, opened up new 311 service channels, and integrated data analytics.
IMPACT:
Connected people, process, and data
Connected platform: front end experience → back end mission execution.
More service channels and insights “help us determine where we should be dedicating our resources, and what things we should be working on to make it easier for our citizens to connect with our government,” said Binnicker.
• 23
23 secondreduction in average call time
$7,000+saved by taking just 4% of cases
digital in the first six months alone
The mayor would like to create a customer experience that makes people say ‘I can’t believe this is government.’
Christine Binnicker, Deputy CIO for the City and County of Denver, Technology Services.
“ ”
What you can do with the Lightning Platform
Extend Salesand Service
Transform App Development
Accelerate Any Business Process
• Standardize information and make it more useful in object format
Data is More Valuable in Salesforce than in Spreadsheets
Spreadsheets Objects
Rows
Records
Columns Fields
Wyoming Office of State Lands and Investments• Trailblazers in Action
PROFILE:WY OSLI is all about trust. Literally.WY OSLI is a revenue generating agency that manages the State’s collective 7.3M acres of trust land—land that was issued in a trust by the Federal government in 1890.
MISSION:Looking ahead to Wyoming’s future.Effectively managing natural resources and funds for current and future generations” revenue from state lands fuels public institutions, like WY’s education system.
CHALLENGE:Digital priorities drive digital projects.Statewide initiative to automate and digitize records served as a call-to-action: deploy an all-encompassing solution, flexible enough to support WY OSLI’s variety of programs.
SOLUTION:
Introducing SLAMS.Surface Land Asset Management System: an integrated application library on the Salesforce Platform.
IMPACT:
Noticeable success, inside and out.“For us, it’s not just a business function but also a change in culture that has been infectious, and it’s still going on. Our system and the success of it is a major piece of that.” Ben Bump, Assistant Director for WY OSLI.
Fastertime-to-market across
the agency: more teamsare leveraging and
replicating apps
OFFICE OF STATE LANDS AND INVESTMENTS
• 26
WY OSLI shows how an app-based strategy becomes
a core platform strategy
Accelerate Any Business Process
What you can do with the Lightning Platform
Extend Salesand Service
Transform App Development
Create Custom Objects Specific to Your Needs• Across every organization, department or team
Flights
Property
Inspections
VehiclesEvents
Contracts
Evaluations
Projects
Applicants
Consultations
Shipments
Equipment
Lightning Platform
PROFILE:
The GSA of the Lone Star State
200 employees work on behalf of colleagues to bring the latest technology into the state, streamlining the procurement process and making better use of taxpayer funds.
MISSION:Serve the Government that Serves the People
Provide technology leadership, solutions, and value to Texas state government, education, and local government entities to enable and facilitate the fulfillment of their core missions.
CHALLENGE:Modern Day B2B vs. Modern Day B2G
As essential as the procurement process is, the operations behind it still tend to use paper-based processes for issuing RFPs and evaluating vendor proposals. But not in Texas.
SOLUTION:
Introducing BidStamp
Procurement application on the Salesforce Lightning Platform that took paper-based procurement process digital, automating workflows and streamlining the processing of solicitations and contracts throughout the procurement lifecycle.
IMPACT:
Whole of Texas follows DIR’s lead
“A more junior admin [within DIR] started using Salesforce, became very entrepreneurial, and started developing applications on her own. She was not really an IT person to begin with, but learnings from others using the Platform helped her leapfrog the innovation process”
• 29
Apps built in weeks, not months
Time now required to launch a new application
25+Apps are now live across
the State of Texas
Texas Department of Information Resources
• Trailblazers in Action
What’s in the Lightning Platform?
• Traditional platforms aren’t designed to empower anyone
What if you Wanted to Build an App?
Meet with IT
Gather Requirements
Build Project
Plan
Procure Infrastructure
Secure Developer
Build Security and Compliance
QA Testing
App Deployed
What Would it Take to Recreate our Platform?
User ManagementIoT Surveys Firewall Data Governance Network
CI/CDPredictive InsightsProgrammatic Logic Test Environments Monitoring Storage CDN
Database Hardware Messaging & Queueing Big Data Machine Learning Disaster Recovery Security SSO
IntegrationJavaScript Framework Analytics Logging Exception Handling LMSSearch
Workflows Task Management Network Services Collaboration Backup Error Handling CMS
Caching Compliance Auditing Database Storage UI/UX ALM
Identity Intranet Development Tools Reporting Alerts & Notifications Encryption NLP
Drag-and-drop tools empower declarative developers
Create Rich Apps and Websites with Low-Code Tools
Lightning Community BuilderLightning App BuilderFor Internal Apps For External Websites and Portals
Install Pre-Built Apps from AppExchange•The fastest path to business impact is with pre-built apps, components and templates
Iulia CreangaDistributor Portal Director
Veeva
nCino
Sage People
Financial Force
Propel
MapAnything
Talkdesk
Conga
4KAppExchange
Apps
5MApp Installs
No-Code
Schema Builder
• Map Data VisuallyAdd new custom objects and fields, and orchestrate their relationships visually
• Edit in Real-TimeModify your data model in minutes
• Make your Data Easily API-Accessible
Give pro devs access to your data through automatically created API end-points
• Design your connected data model without code
Data Modeling
Mary Olson FajimiIT Development Manager
Look for these icons. They are the specific Trailhead badges available at:
trailhead.salesforce.com
Lightning Process Builder
• Design Powerful Workflows QuicklyAutomate any process with actions and triggers
• Configure with Point-and-ClickDevelop new processes with an intuitive UI
• Extend Processes AnywhereDeploy workflow once across every device
• Easily automate business processes without code
Process AutomationTami Lau
Sr Programmer
Lightning App Builder
• Build Apps in Minutes not MonthsAssemble pre-built components on a visual canvas, bringing concepts to life fast
• Unlock the Power of ComponentsBuilt by Salesforce, your development team and AppExchange partners
• Instantly Available on MobileBuild your apps once, then access on any device through the Salesforce mobile app
• Compose rich apps and pages with drag and drop ease
Lightning App BuilderJen OleksiwVP of IT
• Create a Consistent User InterfaceBuild experiences in-line with Lightning principles, best practices and design language
• Practical Resources at your FingertipsLeverage our CSS framework, icons, font, and design tokens to help you build apps
• Based on Four Key PrinciplesClarity, efficiency, consistency, and beauty
• Build pixel-perfect apps using our design guidelines and CSS framework
Lightning Design System
Lightning Design System
Sterling KeatonSalesforce Developer
Foster Collaboration with Chatter• Share expertise, files, and data across your company on any device
Drive ProductivityConnect, engage, and motivate employees to work efficiently regardless of their role or location
Accelerate InnovationProvide a forum for anyone to share insights or propose new ideas.
Share KnowledgeShare knowledge, files, and data to connect with experts from across your organization
Chatter Basics
• All of Salesforce in One Mobile App
• All your Customizations
• Accessible on Any Device
• Instantly make your employees mobile
Salesforce is Your Gateway to Enterprise Mobility
Salesforce Mobile App Monthly Active Users
+1.5M
25%+Employee productivity
Salesforce Mobile App Customization
• Publish Your Own Branded AppPublish the Salesforce App on the App Stores with your own icon, name, and colors
• Go from Idea to App in DaysBuild, publish and modify your app in minutes with App Builder and Bolts
• Empower Your Entire CommunityEngage your employees, partners and customers with branded mobile experiences
• The soul of your company in every mobile experience
My Brand
CustomersEmployees
Partners
Lightning PlatformBranded Mobile
Apps with S l f
Powerful User Management Gives You Control
• Reset passwords • Freeze users
• Edit users• Manage permission
sets• Create new users
• Easily setup users and control how they view and edit your business data
User Management
Determine feature and record access
Establish profiles
Create role hierarchies
Setup sharing rules
Login as any user
6M+ Badges completed 300+ Badges
availableVisit trailhead.salesforce.comand get started today
Guided learning makes the Lightning Platform engaging and fun
Get Started with Trailhead
IoT Basics
Platform Basics Lightning
Components
Liezele Dizon-ToscoSalesforce Admin
Welcome to SalesforceIndiana Innovation Day!
Networking Break2:00 – 2:15pm
Welcome to SalesforceIndiana Innovation Day!
Customer Story –The Platform in Action, BOSMA and Visionforce
2:15 – 3:00pm
Heather Quigley-AllenRegional Vice President, Nonprofit and Higher Education
Salesforce
Customer Story: Bosma EnterprisesMaking the world a better place for people who are blindIndiana Innovation Day – June 2018
• This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
• The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
• Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
• Statement under the Private Securities Litigation Reform Act of 1995
Forward-Looking Statement
2nd Industrial Revolution
Electricity
3rd Industrial Revolution
Computing
4th Industrial Revolution
Intelligence
Customer Overview• Empowering people who are blind through training and employment
“You don’t have to do anything special to employ someone who is blind or visually impaired. And we
can show you exactly how to do that with Salesforce.”
• Since 1915, Bosma Enterprises has been navigating blindness by providing job training, employment services, rehabilitation and outreach programs for people, from adolescents to seniors
• Comprehensive, center-based rehabilitation• In-home training for seniors• Student training and employment program• Employment for >100 people who are blind in unique, social enterprise setting
• VisionForce• Bosma’s Salesforce Story
30 different systems
No integration
Not Accessible
Unreliable, end of life
Single Salesforce instance
Sales, Service, Marketing Clouds
14 App Exchange Partners
Sales, Customer Service
ERP, Accounting, Warehouse
Programs, Fundraising
Single Point of Entry
Fully Accessible
Data-Driven Decision Making
Disaster Recovery
Operational Efficiencies
Challenge Solution Results
Keys to Success• Governance and Program Management
• Create a sense of urgency with the executive team- directlytied to the mission
• Build an unbelievable team to get the job done• Write a change statement that ties to all project metrics• Carry out the project plan, then communicate with all
stakeholders every step of the way• Allow key users to be empowered to make decisions about
processes and data• Create short term wins tied to KPIs• Institutionalize the change
Lessons Learned• Change management
• Process• Manage parallel workstreams carefully
• Technology• Whenever possible, use native functionality and avoid custom code• Have a plan for managing of multiple consultants, app vendors, stakeholder
groups• People
• Executive sponsorship and management buy-in are key• Be prepared for the fear of change• Train, train, train some more, and the then train again• Monitor adoption and address issues early and often
What’s Next• Training the next generation of Salesforce Administrators
• BosmaForce is being taught by veterans TJ McElroy and Richard Holleman, both of whom are among the first blind U.S. veterans to become Salesforce Certified
• The class will be taught with Trailhead, using assistive technologies like Job Access With Speech (JAWS) screen readers and ZoomText
• McElroy and Holleman developed the curriculum in close partnership with Salesforce accessibility specialist Adam Rodenbeck, who is also a former Bosma Enterprises employee
• The pilot class includes seven students from Indiana and Illinois, all of whom are blind or visually impaired
Welcome to SalesforceIndiana Innovation Day!
State and Local Roundtable and Q&A3:00 – 3:30pm
Welcome to SalesforceIndiana Innovation Day!
Technical Session and Demo3:30 – 4:00pm
Mike YeganehSenior Director, Solution Engineering
Salesforce
Welcome to SalesforceIndiana Innovation Day!
Partner Implementation4:00 – 4:30pm
John D. ConleySenior Director, Public Sector
Salesforce
Welcome to SalesforceIndiana Innovation Day!
Closing Remarks4:30 – 4:45pm
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