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Welcome at my thesis presentation

1

Grip on asset logistic knowledge retention

within maintenance alliances

Development of a framework,

able to support the governance of maintenance alliances

in terms of alliance management and knowledge retention ,

related to Dutch industry’s best practices.

.

Content

1. Research motive, question, approach

& scope

2. Results on Alliance Management

3. Results on Knowledge Retention

4. Development of the framework

5. Conclusions & Recommendations.

3

Motive The Alliance Paradox

• Strategic alliance: more than a contract

• Alliances have great potential benefits

• The failure rate of alliances is around 60%

• 75% of the companies think alliances are

extremely important

4

Research Question & Approach

How to control maintenance alliances

to secure asset logistic knowledge retention

over the life cycle of capital assets?

5

Scope

6

Results

7

Terms of Reference

on Alliance Management

8

Use of strategic contracts by companies who work with KPI’s

(Source: NVDO/ SUTO Benchmark) Compatibility and Complementarity

6 Terms of Reference on

Alliance Management

• Compatibility and Complementarity

• Joint Strategy

• Structured governance

• Mutual commitment

• Mutual trust

• ICT-means to monitor and communicate

the performance.

9

Results

10

Terms of Reference

on Knowledge retention

11

Right intentions and ability to share knowledge

4 Terms of Reference on

Knowledge Management

• Right intentions and ability to share

knowledge

• Critical asset knowledge conservation

• Real-time access to knowledge data

• Double loop learning.

12

Construction of the framework

13

Establish

key goals

Establish

Metrics

Understand Performance

Initiate Improvement

Establish key Goals

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Establish Metrics

• Develop statements on the 10 ToR’s

• Example: Complementarity and

compatibility • We both contribute different resources to the relationship that help us

achieve mutual goals.

• We have complementary strengths that are useful to our relationship.

• We each have separate abilities that, when combined together, enable us to achieve goals beyond our individual reach.

• We are compatible in terms of cultural, structure and government.

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Understand Performance

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Alliance Management and Knowledge retention Dashboard

To Act Upon... (Improve Performance)

Baseline: 70

Minimum: 40100

Alliance Management Knowledge Retention

People People

Process Process

IT IT

Organizational Learning

Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share

knowledge

Commitment Critical asset knowledge

conservationTrust Real-time access to data

Joint Strategy

Structure Governance

IT means for monitoring and control

To Talk About.. (Allign perspectives)

Baseline: 90

Minimum: 80

Alliance Management Knowledge Retention

People People

Process Process

IT IT

Organizational Learning

Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share

knowledge

Commitment Critical asset knowledge

conservationTrust Real-time access to data

Joint Strategy

Structure Governance

IT means for monitoring and control

Green=above baseline, Yellow=between baseline and minimum, Red=below minimumArrows indicate delta with last measurement

Alliance Management and Knowledge retention Dashboard

To Act Upon... (Improve Performance)

Baseline: 70

Minimum: 40100

Alliance Management Knowledge Retention

People People

Process Process

IT IT

Organizational Learning

Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share

knowledge

Commitment Critical asset knowledge

conservationTrust Real-time access to data

Joint Strategy

Structure Governance

IT means for monitoring and control

To Talk About.. (Allign perspectives)

Baseline: 90

Minimum: 80

Alliance Management Knowledge Retention

People People

Process Process

IT IT

Organizational Learning

Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share

knowledge

Commitment Critical asset knowledge

conservationTrust Real-time access to data

Joint Strategy

Structure Governance

IT means for monitoring and control

Green=above baseline, Yellow=between baseline and minimum, Red=below minimumArrows indicate delta with last measurement

Establish key

goals

Establish

Metrics

Understand

Performance

Initiate

Improvement

Conclusions

• Make the conscious choice for an alliance

• Control the Alliance using the 6 strategic goals on

alliance management

• Make the conscious choice for knowledge retention

• Control knowledge retention using the 4 strategic

goals on knowledge management

• The framework is usable as quick scan

• The framework support alliance managers to get grip

on securing asset logistic knowledge retention over

the life cycle of the asset.

18

How to control maintenance alliances

to secure asset logistic knowledge retention

over the life cycle of capital assets?

Recommendations for

further research

• Dependency of the nature of the respondents

• Initiate improvement

• Use AMC methods and Techniques

• Financial aspects.

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Wrap up

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• Growing importance of alliances

• Governance of alliances seems difficult

• Knowledge retention is not guaranteed

• Ten Terms of Reference developed using literature-

and field research

• The framework is able to support LCM-teams to

control the governance of maintenance alliances.

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Your attention is highly appreciated!