website privacy and cookies policy -...
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Website Privacy and Cookies Policy
ContentsWebsitePrivacyandCookiesPolicy............................................................................................................3
Whoweare..............................................................................................................................................................3
InformationcoveredbythisPolicy..............................................................................................................3
Whatinformationdowecollectfromyou?..............................................................................................3
Informationyougiveus.....................................................................................................................................3
Informationwecollectaboutyou.................................................................................................................3
Informationwereceiveandcollectfromothersources....................................................................4
Cookies......................................................................................................................................................................4
Howyoucancontrolcookies..........................................................................................................................5
Howdoweuseyourpersonalinformation?............................................................................................5
Wherewestoreyourpersonalinformation............................................................................................6
Securityofpersonalinformation..................................................................................................................6
Thirdpartywebsitesandapps.......................................................................................................................6
Yourrights...............................................................................................................................................................7
Contactingus..........................................................................................................................................................8
Howlongdowekeepyourpersonalinformation?...............................................................................8
ChangestothisPrivacyPolicy........................................................................................................................8
WebsitePrivacyandCookiesPolicy
Referencesto"our","us"or"we"withinthispolicyistoTECOMGroup.
Thispolicygovernsthecollectionanduseofpersonalinformationbyus.Formoreinformationaboutuspleasesee:www.tecomgroup.ae
Wearecommittedtoprotectingandrespectingyourprivacy.Thispolicyexplainsthetypesofpersonalinformationwecollect,howweusethatpersonalinformation,whoweshareitwith,howweprotectthatinformation,andyourlegalrightsinrelationtoyourpersonalinformation.Wearecommittedtoabidingbythispolicy,aswellastherequirementsofapplicablelaws,intheoperationofourbusiness.
Pleasereadthefollowingcarefullyasitexplainsourviewsandpracticesregardingyourpersonalinformation,andhowitishandled.Byaccessingorbrowsingourwebsite,youconfirmthatyouhaveread,understoodandagreetothispolicyinitsentirety.Ifyoudonotagreewiththepracticesdescribedinthispolicy,youshouldnotuseourwebsite.
Whoweare
Forthepurposeofapplicabledataprotectionlaws,thedatacontrollerisTECOMInvestmentsFZ‐LLCofDubaiStudioCity,P.O.Box:73000,Dubai,UnitedArabEmirates.
InformationcoveredbythisPolicy
Thispolicycoversallpersonalinformationcollectedandusedbyus.Inthispolicy,"personaldata"or"personalinformation"meansinformationthat(eitherinisolationorincombinationwithotherinformationheldbyus)enablesyoutobeidentifiedasanindividualorrecogniseddirectlyorindirectly.Thismayincludeyourname,dateofbirth,nationality,gender,postaladdress,emailaddress,phonenumber,andtechnicalinformationfromthedevicesyouusetoaccessourwebsite.
Whatinformationdowecollectfromyou?
Wemaycollectinformationaboutyoufromdifferentsourcesasdetailedbelow.
Informationyougiveus
Youmaygiveusinformationaboutyourselfwhenyourespondtoacommunicationfromusorbyfillinginforms(bothonlineandoffline),overthetelephoneandthroughwrittencorrespondencewithus.
Theinformationyougiveusmayincludeyourname,postaladdress,emailaddress,dateofbirth,landlineand/ormobiletelephonenumber,aswellasotherpersonalinformation.
Informationwecollectaboutyou
Whenyouvisitourwebsite,wemayusecookiesandothertechnologiestoautomaticallycollectthefollowinginformation:
Technicalinformation,includingtheInternetProtocol(IP)addressusedtoconnectyourcomputertotheinternet,yourlogininformation,browsertypeandversion,deviceidentifier,locationandtimezonesetting,browserplug‐intypesandversions,operatingsystemandplatform,pageresponsetimes,anddownloaderrors;
Informationaboutyourvisit,includingthefullUniformResourceLocators(URL)clickstreamsto,onandfromourwebsites;
Lengthofvisitstocertainpages,pageinteractioninformation(suchasscrolling,clicks,andmouseovers)andmethodsusedtobrowseawayfromthepage.
Informationwereceiveandcollectfromothersources
Wemayreceiveinformationaboutyoufromotherwebsitesoperatedbyusorfromtheotherservicesthatweprovide.Wemayalsocollectinformationaboutyoufrompubliclyavailablesources,includingpubliclyavailablecontentonsocialmedia.
Cookies
Ourwebsiteusescookiesandsimilartechnology.Acookieisasmallfileoflettersandnumbersthatourwebsiteplacesonyourcomputer,orotherequipmentwhichyouusetoaccessourwebsite.Thesecookiesallowustodistinguishyoufromotherusersofourwebsite.
Youcanreadmoreaboutcookiesandhowtorecognisethematwww.aboutcookies.org.
Cookiesperformmanyfunctions,suchasallowingyoutonavigatebetweenpagesefficiently,rememberingyourpreferences,andgenerallyimprovingtheuserexperience.Theycanalsohelptoensurethatadvertisingthatyouseeonlineismorerelevanttoyouandyourinterests.
Youruseofourwebsiteindicatesyourconsenttothecookiesdescribedinthispolicy.Pleasesee"Howyoucancontrolcookies"belowformoreinformationonhowtowithdrawyourconsentatanytime.
Typeofcookie Whatdoesitdo?
Strictlynecessarycookies Thesecookiesareessentialinordertoenableyoutomovearoundthewebsiteanduseitsfeatures,suchasaccessingsecureareasofthewebsite.Withoutthesecookiesservicesyouhaveaskedfor,likeroombookingsore‐payment,cannotbeprovided.
Performancecookies Thesecookiescollectinformationabouthowyouuseourwebsite,forinstancewhichpagesyougotomostoften,andifyoureceiveerrormessagesfromcertainwebpages.Thesecookiesdonotcollectinformationthatidentifiesyou.Allinformationthesecookiescollectisaggregatedandthereforeanonymous.Itisonlyusedtoimprovehowthewebsiteworks.Byusingourwebsite,youagreethatwecanplacethesetypesofcookiesonyourdevice.
Functionalitycookies Thesecookiesallowthewebsitetorememberchoicesyoumake(suchasyourlanguageofchoiceortheregionyouarein)andprovideenhanced,morepersonalfeatures.Thesecookiescanalsobeusedtorememberchangesyouhavemadetotextsize,fontsandotherpartsofthewebpagesthatyoucancustomise.Theinformationthesecookiescollectmaybeanonymisedandtheycannottrackyourbrowsingactivityonwebsitesoperatedbythird
Typeofcookie Whatdoesitdo?
parties.Byusingourwebsite,youagreethatwecanplacethesetypesofcookiesonyourdevice.
Targetingoradvertisingcookies
Thesecookiesareusedtodeliveradvertsmorerelevanttoyouandyourinterests.Theyarealsousedtolimitthenumberoftimesyouseeanadvertisementaswellashelpmeasuretheeffectivenessofouradvertisingcampaigns.Theyalsorememberwhenyouhavevisitedthewebsitebefore.Sometimesweshareanonymisedinformationaboutyourbrowsingactivitywithouradvertisingandcreativepartners.Theymayusethisinformationtoadvertiseproducts,whichmayinterestyou,onotherwebsitesortoassistusdevelopfutureadvertisingcampaigns.
Pleasenotethatthirdparties(including,forexample,advertisingnetworksandprovidersofexternalserviceslikewebtrafficanalysisservices)mayalsousecookies,overwhichwehavenocontrol.Thesecookiesarelikelytobeanalytical/performancecookiesortargetingcookies.
Howyoucancontrolcookies
Yourwebbrowserincludesanoptionthatallowsyoutorefusethesettingofallorsomecookies.However,ifyoudoso,youmaynotbeabletoaccesspartsofourwebsiteanditmaymakeyourbrowsingexperiencelessenjoyable.Unlessyouhaveadjustedyourbrowsersettingsothatitwillrefusecookies,oursystemwillissuecookiesasdescribedabovewhenyouaccessourwebsite.Ifyouwouldliketodeleteanycookiesonyourcomputerpleaserefertoyourbrowsermanufacturer'sinstructionsbyclicking'help'inyourbrowsermenu.
Howdoweuseyourpersonalinformation?
Wemayuseyourpersonalinformationto:
Howdoweusepersonalinformationforthispurpose?
Whatisthelegalbasisforusprocessingyourinformationinthisway?
Complywithlegalrequirementsandexerciseordefendlegalclaims.
Wemaysometimesneedtoprocesspersonalinformationtocomplywithlegalrequirementstowhichwearesubject.
Itisinourlegitimateintereststoprocesspersonalinformationforthepurposesofexercisinganddefendinglegalclaims.Processingpersonalinformationmayalsobenecessarytoensurecompliancewithourlegalobligations.
Processyourpersonalinformationwherethisis
Wemayneedtoprocessyourpersonalinformationinordertokeepourwebsitesafeandsecureandprotect
Itisinourlegitimateintereststomonitorhowourwebsiteisusedtodetectandpreventfraud,
Wemayuseyourpersonalinformationto:
Howdoweusepersonalinformationforthispurpose?
Whatisthelegalbasisforusprocessingyourinformationinthisway?
Necessarytokeepourwebsitesafeandsecure.
Againstillegalorfraudulentactivitysuchascyber‐attacks.
Othercrimesandthemisuseofourwebsite.Thishelpsustoensurethatyoucansafelyuseourwebsite.
Keepanuptodatesuppressionlistwhereyouhaveaskednottobecontacted,sowedonotinadvertentlyre‐contactyou.
Weunderstandthatyoumaypreferforusnottocontactyou.Wekeeprecordsofyourpreferencestoensurethatwedonotcontactyouifyouhaveaskedusnotto.Wemayneedtoprocesscertainofyourpersonalinformation(suchasyournameandemailaddress)inordertodothis.
Itisinourlegitimateintereststoprocesspersonalinformationinordertomaintainanuptodatesuppressionlistandensurethatwedonotcontactyouwhereyouhaveaskedusnotto.
Wherewestoreyourpersonalinformation
ThepersonalinformationthatwecollectfromyouwillbestoredinDubai,althoughitcouldbetransferredtoanycompanywithinTECOMGroup,regardlessofgeographiclocation,intheprocessofourbusinessoperations.Wewilltakeallstepsthatarereasonablynecessarytoensurethatyourpersonalinformationistreatedsecurelyandinaccordancewiththispolicyandapplicabledataprotectionlaws.
Securityofpersonalinformation
Allinformationyouprovidetousviaourwebsiteisstoredonoursecureservers.
Wehavetakenstepstosafeguardtheintegrityofourcommunicationsandcomputinginfrastructure,whichincludesimplementingauthentication,monitoring,auditing,andencryptiontechnology.Securitymeasureshavebeenintegratedintothedesign,implementation,andday‐to‐dayoperationsofthiswebsiteaspartofourcontinuingcommitmenttothesecurityofelectroniccontentandtheelectronictransmissionofinformation.Despiteourbesteffortsunfortunatelythetransmissionofinformationviatheinternetisnotcompletelysecure.Althoughwehavestrictproceduresandsecuritymeasuresinplace,wecannotguaranteethesecurityofyourdatatransmittedtooursite.
Thirdpartywebsitesandapps
Ourwebsitesmaycontainlinkstoandfromthirdpartywebsites.Pleasenotethatifyoufollowalinktoanyofthesewebsites,thesewebsiteswillhavetheirowntermsofuseandprivacypoliciesandthatwedonotacceptanyresponsibilityofliabilityforthesepolicies.Pleasecheckthesepoliciesbeforeyousubmitanypersonaldatatothesewebsites.
Yourrights
Youhavethefollowingrightswithrespecttothepersonalinformationthatweholdaboutyou.
Yourrighttoaccesstheinformationweholdaboutyou
Youcanrequestaccesstotheinformationweholdaboutyoubycontactingususingthecontactdetailssetoutbelow.Ourfileofyourinformationwillusuallybemadeavailabletoyouwithin30days,althoughoccasionallywemaynotbeabletogiveyouaccesstothepersonalinformationweholdaboutyou(forexample,wemaynotbeabletogiveyouaccessifitwouldunreasonablyaffectsomeoneelse'sprivacyorifgivingyouaccessposesaseriousthreattosomeone'slife,healthorsafety).Pleasenotethatwemayapplyanadministrativechargeforprovidingaccesstoyourinformationincertaincircumstances.Anysuchchargewillbereasonableandwewilladviseyouofthechargeandobtainyourconsentbeforeprovidingyouwithaccesstoyourpersonalinformation.Pleasenotethatifyourequestacopyofyourdatausingelectronicmeans(suchasemail),thenwewillprovideacopyofyourinformationinelectronicformunlessyouaskustodootherwise.
Yourrighttoobjecttousprocessingyourpersonalinformation
Youhavetherighttoobjecttousprocessingyourpersonalinformation,evenwherethatprocessingisnecessaryforourlegitimateinterests(forexample,wheretheprocessingisnecessaryforthelegitimatecommercialobjectiveswepursueinthecourseofourbusiness).Youalsohavetherighttoobjecttoanyresultsofaprocessingactivitythatprejudiceyourrightsandthatareconductedexclusivelythroughautomatedsystems.
Youalsohavetherighttoaskustostopprocessingyourpersonalinformationfordirectmarketingpurposes,includinganyprofilingweundertakeforthepurposesofdirectmarketing.Wewillinanycaseonlysendyoumarketingcommunicationsifyouhavepreviouslyagreedtothis,butifyouchangeyourmindyoucaneasilyunsubscribefromourmarketingcommunicationsatanytimebyfollowingtheinstructionsincludedinthesemarketingcommunications.
Pleasenotethat,ifyouhaveconsentedtoreceiveoffersfromourpartners,ourpartnersareresponsiblefortakingaccountofyourrights,includingyourrighttoopt‐outofreceivingoffersfromthem.
Yourrighttohaveyourpersonalinformationtransmittedtoanotherorganisation
Whereweholdpersonalinformationaboutyouwithyourconsentorfortheperformanceofacontractwithyou,youalsohavetherighttoaskustoprovideyouwiththepersonalinformationweholdaboutyouinastructured,commonlyusedandmachine‐readableformatand,wheretechnicallyfeasible,totransmitthatpersonalinformationtoanotherorganisation.
Makingacomplaint
YouhavetherighttolodgeacomplaintwithalocaldataprotectionauthorityintheEEAifyoubelievethatwehavenotcompliedwithapplicabledataprotectionlaws.
Thelocaldataprotectionauthoritywilldifferdependingonthecountryyouarein.
Contactingus
Ifyouhaveanyquestionsorconcernsabouthowwetreatyourpersonalinformation,youwishtoaskustostopprocessingyourpersonalinformation,oryouwouldliketorequestacopyofthepersonalinformationweholdaboutyou,pleasecontactushereorbywritingtousat:
TECOMInvestmentsFZ‐LLCDubaiStudioCityPOBox73000DubaiUnitedArabEmiratesPleaseincludeyourreplyaddresswhenyouwritetous.
Howlongdowekeepyourpersonalinformation?
Yourpersonalinformationisstoredbyusand/orourServiceProviders,strictlytotheextentnecessaryfortheperformanceofourobligationsandstrictlyforthetimenecessarytoachievethepurposesforwhichtheinformationiscollected,inaccordancewithapplicabledataprotectionlaws.Whenwenolongerneedtouseyourinformation,wewillremoveitfromoursystemsandrecordsand/ortakestepstoproperlyanonymiseitsothatyoucannolongerbeidentifiedfromit(unlessweneedtokeepyourinformationtocomplywithlegalorregulatoryobligationstowhichwearesubject).
ChangestothisPolicy
Wemayupdatethispolicyfromtimetotimeinresponsetochanginglegal,regulatoryoroperationalrequirements.Anychangeswillbeupdatedonourwebsite.Yourcontinueduseofourwebsiteand/orservicesafteranysuchupdatestakeeffectwillconstituteacceptanceofthosechanges.
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