wavecell video live interaction

CONFIDENTIAL – S. 1

Reach the WorldSMS, Chat, Video and interaction APIs

CONFIDENTIAL – S. 2

United Kingdom

Hong Kong

Philippines

Singapore

5+ years of activity in the region+500 Enterprise customers

Local expertise Global Support

The Cloud Communication Leader in APAC

24/7 Operations

CONFIDENTIAL – S. 3

Multi-Channel Cloud CommunicationsBringing integrated cloud communications to any application

SMS Solutions2-ways worldwide

Video & Real-Time Interactions including

Live-Chat & Voice Calls

CONFIDENTIAL – S. 4

Bring visual where it is needed Visual serviceVisual claimsVisual support

Visual expertise Visual care Visual kiosk

CONFIDENTIAL – S. 5

End-to-End Solution

Customer Platform Agent

• Mobile App• Kiosk• Button

• Signaling• Routing• Authentication

• Console• Command control

• Management• Analytics

CONFIDENTIAL – S. 6

Real-time and interactive Claiming

• Agent can remotely take pictures• Screen sharing to file claims• Annotate file in real time• Video can be recorded • GPS location to confirm location

CONFIDENTIAL – S. 7

Value Proposition

Process Time Customer satisfaction Process Cost Fraud

Approvetheclaimswithinfewminutes

Decreasethewaitingtimeofyourclients

Sendanexpertonlywhenitisneeded

Livevideocan’tbeedited

CONFIDENTIAL – S. 8

Claim App Example 1/2

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Claim App Example 2/2

CONFIDENTIAL – S. 10

Create trust and expertise onlineIncreasing online salesClient / Product acquisition for complex products (Life, Health...)Digital customer on boarding

Personal client relationship Know Your Customer

Optimize OperationsAssistance FNOL, Fresh/Dry Claims Inspection (First Class Insurance)

CONFIDENTIAL – S. 11

Wavecell Pte Ltd.18 Cross Street

#09-01 China Square CentralSingapore 048423

Grégoire FollainBusiness Development Manager gregoire.follain@wavecell.com

Florent DhaynautCOO

florent.dhaynaut@wavecell.com