water supply mcrhrd

A Presentation on Live Example -Implementation of

24/7 water supply in Ramagundam

By

Somarapu Satyanarayana

MLA,Ramagundam

Dist: Karimnagar

Training programme on

“Effective Water Supply Distribution System in ULBs”

from 4.10.2010 to 6.10.2010.Dr. M.C.R.H.R.D Institute of A.P

General condition of Normal Municipalities

Poor Administration Low income Less Collection Insufficient Infrastructure Poor & Insufficient Water supply Poor & Ineffective Sanitation Poor & Improper Illumination Public Dissatisfaction

ACTIVITIES OF MUNICIPALITY

CLEAN ENVIRONMENT

GOOD WATER SUPPLY EFFECTIVE ILLUMINATION GOOD INFRASTRUCTURE PERFECT SERVICE DELIVERY POVERTY REDUCTION EFFECTIVE ADMINISTRATION STRONG FINANCE

We need Change Management

Involve Councillors, Public Representatives and Voluntary Organization.

Motivate staff Simplify the systems with system controls. Set Good Principles and practices Set Goals and plans to reach Goals. Aim to get Public Satisfaction at Every step Improve Financial Resources & Reduce wasteful Expenditure Provide Transparent Administration Try for cost effective, innovative Technologies Improve Efficiency and Cost effectiveness in every department

Few Steps taken to

Create Confidence in the citizen that the council is

committed for

Development

Water, has the power to move millions of people,

Since the very birth of human civilization, people have moved to settle close to it,

People move when there is too little of it,

People move when there is too much of it,

People journey down it,

People write, sing and dance about it,

People fight over it,

And all people everywhere and every day, need it.

But still we neglect about it.

WATER IS IMPORTANT

Steps taken for

Water Supply Initiatives

Finally for Transformation to Continuous Water

Supply Regime

At Ramagundam Municipality

Ramagundam Municipality has got the following facilities to serve 2.5 lakh population.

Infiltration Gallery and intake well with a capacity of 21 MLD.

Two stage pumping with 1000 KL Capacity Sump

1 Reservoir with a capacity of 2400 KL

4 Reservoirs with a capacity of 1200 KL

Distribution Mains Network with a coverage of 31 km.

WATER SUPPLY

Ramagundam Municipality had the following Problems:

Poor consumer relations.

Insufficient & Inexperienced Staff

Losses in the distribution network & Service Connections.

Intermediate Supplies, Irregular Timings & Low Line Pressures

Free Water through Illegal Connection from SCCL Mains

WATER SUPPLY

Ramagundam Municipality had the following Problems:

People at Lower elevations used to misuse and waste the water.

People at Intermediate levels used to dig pits to fetch the water and some used pumps

People at Higher elevations were not getting water.

There were problems in attending to complaints and providing new connections

Municipality used to face public dissatisfaction.

WATER SUPPLY

Better Service Delivery to Consumer Complaints were Registered either personally

or over Telephone in the Service Center.

Complaints were attended with in 24 Hours. Consumers Signature was obtained for

complaints redressal Internal Reporting system developed.

New connections were issued with in Three days.

WATER SUPPLY

Appointed licensed plumbers who are also undertaking the responsibility for operation of valves at a nominal cost

The licensed plumbers shall prepare the drawings for new connection after approval provide water connection at the rates fixed by the Municipality

Watch & Ward Operation of Pump houses were privatized through contract system.

WATER SUPPLYPrivatised the Operation and Maintenance

Licensed plumbers shall monitor and organize the repairs to leakages as per rates approved.

Plumbers were made responsible to see that there are no illegal water connections.

Municipal Staff was well trained. Proper job distribution was made and responsibilities

were fixed Improved consumer relation maintained through

weekly meetings

WATER SUPPLYPrivatised the Operation and Maintenance

WATER SUPPLY

Better Maintenance for Loss Reduction:

Isolation valves were introduced for better maintenance facility

Sufficient Inventory was maintained for timely repairs

Leak reporting system developed.

Plumber wise House Connection Register maintained

WATER SUPPLY

STEPS TAKEN TO IMPROVE THE TAP CONNECTIONS Donation was being collecting on Easy Installments

Installation rates & procedures were simplified to reduce the burden over the consumer.

Subsidized Donation from the poorest in a block of 10 houses on easy installments.

Improved quality of water. Submitted proposals under world bank scheme to

cover water supply system to entire area

WATER SUPPLY

Donation were collected on easy Installments

Donations Installments were divided in Two packages

Package I “ABOVE BPL “

Donation = Rs. 5000.00

Advance = Rs. 1000

( Payment at the time of connection)

EMI = Rs. 500.00

Total Installments = 8 EMI

WATER SUPPLY

Donation were collected in easy Installments

Package II “BPL CONNECTION “

Donation = Rs. 2500.00

Advance = Rs. 500.00

( Payment at the time of connection)

EMI = Rs. 250.00

Total Installments = 8 EMI

Rs. 2500.00 is subsidised from NSDP funds

WATER SUPPLY

PROBLEMS YET TO BE REDRESSED FOR BETTER PERFORMANCE

System getting contaminated due to low pressure in the system due to intermittent supply

System getting damaged due to water hammer in intermittent supply

loss of water due to misuse in lower areas. With low pressures elevated areas were not

getting water. Lot of domestic pumps were used in the system Wastage of water due to storage and throwing out

when got fresh supply.

WATER SUPPLY

How to solve these problems

?

WATER SUPPLY

The only way out was to switch over to 24/7 water supply

Local M.L.A., & Chairperson addressing to the people regarding Water Supply programme

LAUNCHED 24/7 WATER SUPPLY FROM 1ST JANUARY, 2003

LAUNCHED 24/7 WATER SUPPLY FROM 1ST JANUARY, 2003

Chairperson S.Satyanarayana answering the queries from consumers regarding 24/7 Water Supply Programme.

Local MLA Inaugurating the24/7 Water Supply Programme

WORLD BANK TEAM VISIT

LAUNCHED 24/7 WATER SUPPLY FROM 1ST JANUARY, 2003

WATER SUPPLY

Transformation to 24/7 Water Supply:

The Tariff was reduced from Rs. 60.00 flat rate to minimum of Rs. 40.00 per month

The consumers were assured that they will not be taxed high by providing meters for normal consumption.

The Area under each over head tank was divided in to zones

Meters were fixed zone wise and charged for continuous water supply by isolating other system

One Overhead tank area was transformed in to continuous water supply over a period of 2 months.

WATER SUPPLY

Donations Installments were divided in Three packages

Package I “ABOVE BPL “Donation = Rs. 5000.00, Advance= Rs. 1000, 8 EMI= Rs. 500

Water Charges Rs. 40.00for 1st 12,000 Lpm and than @Rs. 5.00 per KL

Package II “BPL CONNECTION “ Donation = Rs. 2500.00, Advance= Rs. 500, 8 EMI= Rs. 250

Water Charges Rs. 40.00for 1st 12,000 Lpm and than @Rs. 5.00 per KL

Package III “GROUP TAP CONNECTION “ Donation = Rs. 2500.00, Advance= Rs. 500, 8 EMI= Rs. 250

Water Charges Rs. 40.00for 1st 18,000 Lpm and than @Rs. 5.00 per KL

Rs. 2500.00 is subsidised from NSDP funds for Package –II & III

Better Service Delivery to Consumer

Water supply Bills were Computerized Billing System was Privatized.

Monthly Spot Billing has improved payments. Every Saturday Billing Disputes were settled

by Senior Officers

Wireless Systems was introduced for Quick Maintenance and better service delivery

WATER SUPPLY

WATER SUPPLY - EFFECTIVE SERVICE DELIVERY

Black Board showing the particulars of Sl. No. of Applications received for New Water Tap connection, Sl. No. up to sanctioned and Connected.

Black Board showing the particulars of Sl. No. of Complaints received for service delivery and Sl. No. upto which attended.

There were No Public Stand posts at Ramagundam There were No Illegal tap connections Group Taps were encouraged for poor groups of 4 to

10 families BPL Connections and Group Taps were provided on

installment basis 24/7 Helped in reduction of wastage of water by

consumers Reduced shocks, water hammers on the Pipe lines

WATER SUPPLYGood Practices and Their Advantages

Reduces Operation & Maintenance problems Retain pressure in the line and help in

consumer satisfaction Avoid pollution through leakage due to

positive head in the lines Reduction in loss of water through leakages

by continuous remedial measures,

WATER SUPPLY

Good Practices and Their Advantages

Pressure Control In The System

Meter Reading at Overhead tank out let

Manual Operation of Main Valve

Pressure Control In The System

Operator taking Tail End Meter reading at Laxminagar

Operator taking Tail End Meter reading at Addaguntapalli

Pressures at ELSR and Tail End Points in Ramagundam Municipality – Under 24/7 Water Supply

Sl. No.

TimeOpening of Main Valve

Pressure at ELSR

Pressure at

Addaguntapalli

Pressure at

Swathanthra Chowk

Pressure at

Laxminagar

1 5:00 AM 4 R 0.9 Kg 0.4 Kg 0.5 Kg 0.45 Kg2 6:00 AM 5 R 0.9 Kg 0.45 Kg 0.7 Kg 0.45 Kg3 7:00 AM 8 R 1.20 Kg 0.5 Kg 0.75 Kg 0.5 Kg4 8:00 AM 8 R 1.20 Kg 0.5 Kg 0.7 Kg 0.5 Kg5 9:00 AM 7 R 1.00 Kg 0.4 Kg 0.5 Kg 0.45 Kg6 10:00 AM 7 R 1.00 Kg 0.4 Kg 0.55 Kg 0.4 Kg7 11:00 AM 7 R 1.00 Kg 0.4 Kg 0.5 Kg 0.4 Kg8 12:00 PM 5 R 0.8 Kg 0.4 Kg 0.55 Kg 0.4 Kg

Sl. No.

TimeOpening of Main Valve

Pressure at ELSR

Pressure at

Addaguntapalli

Pressure at

Swathanthra Chowk

Pressure at

Laxminagar

9 1:00 PM 5 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg10 2:00 PM 5 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg11 3:00 PM 5 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg12 4:00 PM 5 R 0.8 Kg 0.4 Kg 0.55 Kg 0.4 Kg13 5:00 PM 6 R 0.8 Kg 0.4 Kg 0.55Kg 0.4 Kg14 6:00 PM 6 R 1.00 Kg 0.4 Kg 0.5 Kg 0.4 Kg15 7:00 PM 6 R 1.00 Kg 0.4 Kg 0.5 Kg 0.4 Kg16 8:00 PM 6 R 1.00 Kg 0.4 Kg 0.55 Kg 0.4 Kg

Pressures at ELSR and Tail End Points in Ramagundam Municipality – Under 24/7 Water Supply

Sl. No.

TimeOpening of Main Valve

Pressure at ELSR

Pressure at

Addaguntapalli

Pressure at Swathanthra

Chowk

Pressure at

Laxminagar

17 9:00 PM 5 R 1.00 Kg 0.4 Kg 0.6 Kg 0.4 Kg

18 10:00 PM 4 R 1.00 Kg 0.5 Kg 0.75 Kg 0.4 Kg

19 11:00 PM 4 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg

20 12:00 AM 4 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg

21 1:00 AM 4 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg

22 2:00 AM 4 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg

23 3:00 AM 4 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg

24 4:00 AM 4 R 0.8 Kg 0.4 Kg 0.5 Kg 0.4 Kg

Pressures at ELSR and Tail End Points in Ramagundam Municipality – Under 24/7 Water Supply

Introduction of Auto control Values

Procure leak detective equipments

Develop Quick/Online leakage system

Introduce more values to isolate area wise, block wise and street wise.

Problems further to be attended to sustain 24/7

WATER SUPPLY

Provide Water level indicators at Pump House and Municipal Office through Wireless Network

Improve O & M system to meet the demand

To spread the Network to cover 30,000 House connections to make the system profitable

To Arrange generators to cover power failures which affects on the system

Problems further to be attended to sustain 24/7

WATER SUPPLY

Ramagundam had successfully covered three overhead tank areas out of five with 24/7 Water Supply

The consumers were day by day accustomed for avoiding wastage of water

WATER SUPPLY

Good Practices and Their Advantages

Monthly Summary Report of Over Head Tank-1Ramagundam Municipality

Month Total

Jan-04 927 31% 714 24% 542 18% 817 27% 3000Feb-04 950 32% 802 27% 550 18% 698 23% 3000Mar-04 1331 32% 995 24% 702 17% 1129 27% 4157Apr-04 1320 32% 1004 24% 800 19% 1033 25% 4157May-04 2054 49% 1122 27% 523 13% 458 11% 4157Jun-04 2036 49% 1150 28% 500 12% 471 11% 4157

Bill amount upto Rs. 40/-

per month

Bill amount between Rs. 40/- to Rs.60/-

per month

Bill amount between Rs.60/- to

Rs.100/- p.m

Bill amount above Rs.100/-

per month

With the co-operation of Consumers, Elected Representatives & Municipal Staff.

We could establish that the poor is benefitted by 24/7 water supply as they have to pay less.

Our Aim was to Achieve

To Provide 24/7 Water Supply with best Quality to complete population to make the system economically viable and profitable.

WATER SUPPLY

WATER SUPPLY

In the next elections new council was elected.

One of the item in their manifesto was to remove the meters and charge at flat rates

With the pressure of 11% of people (Rich & Commercial Consumers) who were paying above Rs.100/- the meters were removed and charged @ Rs.60/- flat rate per month.

WATER SUPPLY

Results of this decision Intermediate supply 2 hrs /day was introduced Leakages increased due to water Hammers & irregular

maintenance System used to get contaminated from the point of leakages Use of domestic pumps increased System pressure reduced and people started digging pits for

collection of water Higher level people were not getting water

WATER SUPPLY

Results of this decision The Government the flat rate from Rs.60/- to Rs.100/- More than 50% people who were getting 24hrs water supply at

Rs.40/- were forced to pay Rs.100 for Intermittent supply. The system continued to get detoriated due to improper

maintenance and resulted in supply of water from alternate day to once in week with regular timings

More man power is being used to isolate zone wise/street wise to give water .

WATER SUPPLY

Resulted in big public dissatisfaction

“If you do not follow good practices you will end with bad results”

THANK YOU….THANK YOU….

Somarapu SatyanarayanaSomarapu SatyanarayanaM.L.A ,Ramagundam