warc conversation
Post on 14-Jul-2015
718 Views
Preview:
TRANSCRIPT
1 winner (Coca-Cola
Japan)
1 2 3
1 2
2
‘ ’
63%
37% 36%
64%
Asia
UK
12%
44%
32%
12% 9%
39%
36%
16%
WHAT INFLUENCES THE NET PROMOTER SCORE?
8%
6%
5%
81%
Word-of-mouth Competitive activity
Communications Customer experience
1
2
3
top related