vtfs proposal _3i infotech
Post on 08-Mar-2016
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Vodafone Toll Free Solution (VTFS)
Business Proposal
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Content
Toll Free Solution Overview 3
Feature List 4
TFS Advantages 5
Commercials 6
TFS Vanity Number Series 7
Service Support 8
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Toll Free Service - Overview Vodafone Toll Free Service (VTFS) can help you boost sales and improve customer service levels by providing your customers with a cost-free method to contact you.
It helps build a nation-wide corporate identity and provides all your customers to have free access to your number.
Toll Free numbers have become an integral part of businesses today; Customers rely more
and more on Toll Free numbers to make contact, queries and even transact business.
Toll Free Service subscriber is allotted a Toll Free Service number 1800-YYY-XXXX, where 1800 is the service level followed by a 3 digit number YYY which is the Vodafone Operator code and XXXX is the unique subscriber number.
VTFS service:
A Unique Single pan-India number for your Business or Customer service.
Accessible from all wireline / wireless phones.
Extending excellent accessible customer service has become a norm for Enterprises to grow
business. VTFS offers your target segment a convenient way to reach you free of charge.
VTFS is built on a state of the art IN platform offering a variety of routing features matching your specific needs.
VTFS enables you to manage a complete continuity of your business processes by carrying your voice traffic on a fully redundant network.
Toll Free Call Flow:
Customer dials the Vodafone TFS IN translates the
TFS Number to the call centre Toll Free Number
number based on logic defined
1800-123-5050
Customer Service Associate services the customer
022-66500000
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Features of VTFS
Features Description Benefits
Calls are routed to the Exchange Code Calls can be routed to destinations
Origin Dependent destinations based on the in a local area based on the exchange code.
region/circle/city of the Enables enterprises to provide localized service to
originating call. their customers
Time Dependent Calls will be routed based on
Allows the flexibility to dynamically route the calls
Routing time-of-the-day, day-of-the week, as per the business requirements. Enables to
(Date-of-Year/Time- and date-of-the-year. operate fewer destinations at non-peak
of-Day/Day-of-Week) hours/holidays.
Call Distribution Based on the call handling
The enterprise can define the number of incoming
capacities, the load can be
Criteria calls at the call centers as per the respective staff
balanced between the various
(Percentage/Quota) strength present at each.
destinations/access lines.
The caller is prompted to enter
Prompt & Collect the required digits and the call is Calls can be routed to the exact location as per the
routed according to the digits callers requirement.
entered.
Tele-service Routing Fax calls can be routed to the line Allows calls to automatically terminate on the fax
(Voice or Fax call) serving the Fax machine. machine.
Calls at the destination can be
Call Redirecting redirected through the following Calls get answered even if the specified
Services features - Call Forwarding - destination is busy.
Busy/ No Answer/Unconditional
Black Listing/ White Define numbers/ series which Control billing by only allowing or forbidding calls.
Listing will be forbidden/ allowed.
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Advantages of VTFS
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Commercials Standard charges for VTFS service: One time charges
1 Registration Charges Rs.5,000 Waived off
2 Refundable Security Deposit Rs.10,000 Waived off
3 Service Activation Fee Rs. 3,000 waived off
4 Vanity Number Charge Diamond Rs. 10,000
Platinum Rs. 7,500
Golden Rs. 5,000
Monthly Recurring Charges
1 Monthly Rental Rs.3,000
2 Vanity Number Charge Diamond Rs. 1,000
Platinum Rs. 750
Golden Rs. 500
3 Rate/minute Rs.2.40/ minute
The charges can be customized based on call volumes and call pattern.
VFTS Number Series:
1800 120 XXXX
1800 121 XXXX
1800 123 XXXX
1800 212 XXXX
1800 313 XXXX
XXXX is the unique number chosen by the customer.
Terms and Conditions
Service Tax extra as applicable.
This proposal is valid for 30 days from date of offer.
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TFS Vanity Number Classification
Category Logic Condition
0123
1234
Diamond a,a+1,a+2,a+3 a=0 to 6
a+3,a+2,a+1,a a=0 to 6
aaaa a=1 to 9
a000 a=1 to 9
000a a=1 to 9
ab00 ab=01 to 99, b=0
00ab ab=10 to 99
abba ab=00 to 99 ; ba = 00 to 99, ab = ba
abab a=0 to 9, b=0 to 9, a=b
aabb aa = 00 to 99, b = 00 to 99, aa=bb
Platinum aaab a=1 to 9, b=0 to 9, a=b
abbb a=0 to 9, b=1 to 9, a=b
a00a a=1 to 9
abba a=0 to 9, b=0 to 9, a=b
Xaaa a = 0 to 9, X = 1 to 8
Golden Xa,a-1,a-2 a = 0 to 9, X = 1 to 8
X,a-2,a-1,a a = 0 to 9, X = 1 to 8
a,a-1,a,a-1 a = 0 to 9, X = 1 to 8
0007
a007 a=0 to 9
0420
a420 a=0 to 9
0786
a786 a=0 to 9
7860
786a a=1 to 9
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Service Support At Vodafone, we ensure your evolving business needs are looked after at every stage
A Vodafone account manager ensures a single point of contact for all
your queries A dedicated implementation team configures the VTFS
Dedicated 24X7 telephonic support
o Call 55666 (Toll Free) from a Vodafone mobile phone
o +91 99200 55666 from any other phone (standard charges apply)
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