voip for business - january 2009

VoIP – What is it?

Internet telephony for business.Pete Jenkins – January 2009

Agenda

What is VoIP? For individuals For business Benefits of VoIP Case Studies Live demonstration

What do you need to make it work?

Hardware Software Connectivity Things to watch out

for

What is VoIP? VoIP is short for Voice over

Internet Protocol. VoIP is used as a general term

for methods of communicating by voice over the Internet or other computer networks.

Other terms used for VoIP:* IP telephony* Internet telephony* Voice over broadband* Broadband telephony* Broadband phone

VoIP for individuals

Skype Google Talk Windows Live

Messenger Vonage Truphone fring

VoIP for business

What are the different needs for business compared to individuals?

One contact number Multi-user Multi-site Scalable Sound quality Call reliability

Traditional business phone systems Multiple copper lines ISDN PBX, IP PBX Additional cabling for

phones as well as PCs

Traditional business phone systems with VoIP added Utilise existing PBX

box or add a new IP PBX

Add SIP Trunk(s) to the PBX

Least cost routing over the internet

Hosted VoIP for business

Virtual PBX box Desktop or PC

phones connect direct to virtual PBX

No additional PBX needed for additional sites

Business hosted VoIP providers

BT Gradwell Voiptalk

Benefits of VoIP

Starts with low call costs

Free calls between users

Very low cost international calls

Additional benefits of VoIP Highly flexible system Location independent Improved company

image Cheap to set up & low

monthly cost No need for expensive

PBX box & support contract

No need for expensive ISDN lines from BT

A hosted/virtual PBX includes these features:

* hunt groups* voicemail* welcome messages* voice menus* hold music* conference calls* call transfers* call redirects* out of hours messages.

Case Study: C Level

Routing calls abroad London number Routes to UK office Routes to French

laptop Routes to UK mobile

number internationally

Case Study: Upstream Connections Receiving calls from

abroad International numbers Routes to UK call

centre Fax to email numbers Freephone numbers

Case Study: ExElement

Brighton based call centre

One member of staff in Cornwall

International & UK phone numbers

Fax to email

Case Studies: Kixis Design + Driveway Creative Kixis Design:

Ported from BT & got rid of a BT line

Driveway Creative:New phone number without a new line from BT

Demonstration

Call from softphone over WiFi network

Incoming call & screen popping

What do you need to make VoIP work? Something to listen

through Something to speak

through An internet

connection An account with a

VoIP service provider

Hardware

VoIP Adapter IP Desktop Phone IP DECT Phone WiFi Phone USB Handset USB Headset Bluetooth Headset Microphone & speakers

Softphones

Ninja SJphone eyeBeam X-Lite Bria

Connectivity VoIP needs decent upload

speed as well as download speed

Audio Codecs are available that take less bandwidth

More users on one connection then the more the connection speed matters

Unbundled ISPs

Things to watch out for

Best not to use a laptop’s built in speakers and microphone

VoIP over 3G not yet good enough quality

An echo on the call means you’ve got your microphone volume turned up too high

Any questions?

I am Peter Jenkins, Managing Director of e-Advantage Solutions Ltd.

Specialists in hosted VoIP for business. www.voipadvantage.co.uk