visual resume - · pdf filenathan alan hess endorsements & references...

NATHAN ALAN HESS

ENDORSEMENTS & REFERENCES

“Con�dent and e�ective leader.Brilliant problem solver.”

"Dedicated, disciplined,committed, tenacious..."

“One of the most professionaltechnology leaders I know...”

Scott

Mickey

Brad

NATHAN BY THE NUMBERSTECHNOLOGY EXECUTIVE

VALUE CONTRIBUTIONS

SKILL & ATTRIBUTE TAGS

Co-headed a large business transformation effort targeting a15% reduction ($60M+) in run-rate costs while balancingimpact to 100+ customers and changing the delivery model,organizational model, and initiating projects to improveworkload / resource alignment, enhance knowledgemanagement, and establish a standardized training academy.

EDUCATION

Founder & Former Vice-President of nonprofitorganization located in Frisco, TXCreated the vision, mission, and bylaws; grewmembership through marketing; and mentored other officers

Business-savvy technology leader with strong core values

Latest RoleHead of Information Technology, Operational Excellence (Deputy CIO – DaVita Rx)

more

CERTIFICATIONS & AWARDSCore Value Award Winner for “Team” – DaVita Rx, 2016ITIL v3 (2011) Foundation Certified – Dell, 2012Make-a-Difference Award – Dell, 2013Healthcare Unsung Hero Award – Dell, 2009ITIL v2 Foundation Certified – Hewlett-Packard, 2006

BBA – Management Information Systems (GPA 3.5)Texas Tech University, Lubbock, TXAITP Student President & Regional ChairmanMBAUniversity of Massachusetts, Amherst, MA(Currently Pursuing)

$44M USDLargest Managed Annual P&L

Number of Professional Connections2000+

132Largest Number of Indirect Reports

2357%Personal ROI

Organizational ExperiencesDaVita RxAmerican Insurance GroupDellMedeAnalyticsPerot SystemsSTMicroelectronics

6

Years of Experience 15

OPERATIONS Service DeliveryLEADERSHIP

Problem Solving

FOCUSEDPRODUCTIVECustomer Relationship Mgmt

P&L ManagementBUSINESS TRANSFORMATION

GLOBALIZATION

Governance

creative

Applications

Infrastructure

ITO

27 Largest Number of Direct Reports

Youth Basketball Coach for i9 Sports in Frisco, TX.Personal Fitness, Do-it-Yourself Home Projects

INTERESTS & COMMUNITY

Highly productive, focused, and versatile leader with successes spanning small, dedicated, internal IS opera-tions to large, global, IS shared services operations. Implemented technology and service improvement initiatives that measurably advance delivery capabili-ties, improve profitability, and increase satisfaction. Recognized for attentive listening, pragmatic solutions, and a player-coach leadership style that instills deep teammate engagement, accountability, and results.

NATHAN.HESS0@GMAIL .COM214 -901 -4198

FR ISCO , TX