virtusapolaris’ managed services for pega managed services for pega support ......

VirtusaPolaris’ managed services for Pega support

Copyright © 2016 Virtusa Corporation. All Rights Reserved.VirtusaPolaris’ managed services for Pega support

Making a BPM program successful - What lies beyond ‘Go Live’?As Business Process Management (BPM) initiatives increasingly become integral to business transformations, we are seeing instances of expansion in initial deployments as well as additional process implementations to meet dynamic business needs.

While Pegasystems’ BPM applications are built for change, the production applications need to be up in a sustained manner to gain maximum ROI. Support activities around Pega applications are not merely “lights on” but help meet business goals by adapting to business dynamics.

The key determinants of a successful Pega program include project development and application maintenance/ support. Important considerations for successful Pega application support are:

• Core technical skills in managing change, upgrades and migrations• 24x7 SLA based support across regions and time zones• Total Cost of Ownership (TCO) reduction and alignment to business goals

VirtusaPolaris’ Pega application support service model leverages best of breed Pega skills, proven accelerators and best practices along with understanding of environment consolidation, architecture assessment and process optimization, to continuously improve the services and reduce cost.

VirtusaPolaris also offers a shared support service model that would bring in additional cost savings through optimal usage of resources, improve efficiency through matured processes and leverage technical and functional expertise gained through multiple implementations.

VirtusaPolaris Pega managed support servicesVirtusaPolaris’ managed services for shared support of production environments is a synthesis of a decade long PRPC experience, knowledge base, and industry best-practices. This service offering provides:

• Innovative shared resource model for on-demand production support• 24x7 end-user support through dedicated global BPM helpdesk • SLA-based service delivery• Flexible cost structure based on incident volumes, capacity or client needs• Reduced cycle time and improved end-to-end issue management based on

severity level• Access to BPM practice assets / accelerators and domain-specific tools,

processes, frameworks & methodologies

The shared support model involves incident management, problem management, release management, change management, availability management and metrics & SLAs.

BPM

Business benefits

VirtusaPolaris’ managed services and support model helps customerts achieve:

• Optimal utilization of onsite/offshore support personnel driving TCO drastically down

• Improved support team productivity and efficiency through effective monitoring of internal metrics

• Increased cost savings of 30% and more

• Increased scalability, ability to ramp-up resources based on need

• Enhanced incident management through KEDB (Known Error DataBase)

VirtusaPolaris’ differentiators

Our thought leadership and experience in Pegasystems’ platform is founded on our strategic relationship with Pegasystems.

• Pega Platinum partner• Over 1000+ Pega certified

professionals with combined skills in technology, architecture and business analysis

• Focus on upfront analysis of Pega architecture and environment

• Exponential value add in terms of rationalizing Pega environment and scalability of architecture

• Moving beyond labor arbitrage and cost reduction into SLA based pricing

• Trusted partner for Pega Upgrade Innovation Centers

For more information write to: salesinquiries@virtusapolaris.com www.virtusapolaris.com

VirtusaPolaris, the market-facing brand of Virtusa Corporation and Polaris Consulting & Services, Ltd. is a leading worldwide provider of information technology (IT) consulting and outsourcing services that accelerate outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media. Through a proven platforming methodology, domain expertise and technology innovation, VirtusaPolaris enables organizations to consolidate, rationalize and modernize IT operations. VirtusaPolaris’ preemptive outsourcing solutions allow businesses to improve efficiency and reduce costs. VirtusaPolaris’ digital enablement solutions empower companies to reimagine the customer experience, creating lasting value.

Virtusa Corporation is headquartered in Massachusetts, and together with Polaris, has 50 offices across North America, Europe and Asia.

Polaris Consulting & Services, Ltd. is a subsidiary of Virtusa Corporation. Copyright © 2016 Virtusa Corporation. All Rights Reserved.

About VirtusaPolaris

Key determinants of successful Pega managed services & support VirtusaPolaris’ application management

framework - vPrIMEVirtusaPolaris’ takes a holistic approach in driving sustained benefits and aims at achieving increased ROI with leaner IT applications through our matured managed application service framework, ‘vPrIME’(Predictability & Innovation led Managed services Engagement). The framework is based on industry best-in-class practices like ITILv3, Lean, etc. and ensures process & tools standardization.

VirtusaPolaris’ support transition approachTo ensure the stability of the support engagement, VirtusaPolaris has a well-defined transition management framework enabling effective transition, while also mitigating any potential risks to business.