verizon wireless as a learning organization
Post on 07-Jan-2016
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AGENDA
Marni Walden What is a Learning Organization Why Change is Necessary Learning vs. Training Examples of VZW as a Learning
Organization Goals and Challenges Leadership Development
VERIZON WIRELESS EVP & COO
Marni Walden Executive Vice President and Chief
Operating Officer 20 years experience in the wireless industry Area President Vice President and Chief Marketing Officer
LEARNING ORGANIZATION
“A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights” -David A. Garvin
CHANGE IS NECESSARY
“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” - Jack Welch
TRAINIG VS. LEARNING
Training – InstancesProduct or ProcessBeginningEndDone
Learning – On goingCultureAppling SkillsBusiness Better
VERIZON WIRELESS
VLSS
Verizon Lean Six Sigma 1
NPS
Net Promoter Score2
Ideas at Work
Get ideas from employees. 3
GOALS & CHALLENGES
GOALSDeliver shareholder value
Grow Revenue Cost Structure Satisfy customers
CHALLENGESEmployees
Commitment Engagement
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