value creation model - mindtree€¦ · value creation model capitals value created key...
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Value Creation Model
Capitals Value created
Key stakeholders
Strategies
Inputs
• Research and Development (R&D) expenditure: INR 476 Million in FY19 (FY18: INR 396 Million)
• Training expenditure: INR 134 Million in FY19 (FY18: INR 148 Million)
• Operating cost: INR 59,570 Million
• Digital Pumpkin innovation hubs: 2
• Centers of Excellence: 6
• Presence in 18 countries with 43
• No. of IPs/Patents: 13 (2 in India and 11 in the US)
• Yorbit learning platform has 2,200 courses covering 800+ tech skills
• Mindtree Minds
• Partners and suppliers
• Investors and shareholders
• Lead with
• Sell with partner
• Mindtree Minds: 20,204 employees
• Total recruits in FY19: 6,939
• Amount spent on employee training and development: INR 134 Million in FY19 (FY18: INR 148 Million)
• No. of volunteers: 9,876
• CSR expenditure: INR 150 Million in FY19 (FY18: INR 124 Million)
• Active customers: 349 in FY19 (FY18: 338)
• Strategic partnerships: 90 as on March 31, 2019 (March 31, 2018: 53)
• Water consumption (kl/FTE/month) in FY19: 0.85 (FY18: 0.85)
• Invested in energy conservation projects: INR 12.87 Million
• Energy consumption (kWh/FTE/month): 157.59 in FY19 (FY18: 167.25)
Financial
Manufactured
Intellectual
Human
Social and Relationship
Natural
2 Capitalizing on prospects
• Deal
• Clarity on value proposition
• Stakeholder mapping
• Interlocks with other enterprise applications
• Collaboration on CRM
• Management review of pipeline
• Controlled access to proposal repository
• Customer testimonials
• Deal-based marketing
• Innovative pricing technique
• Win/loss analysis
1 Opportunity tracking
• Sales intelligence tool
• Partner connects
• Deal database
• Customer referrals
• Lead generation and nurturing
• Proactive proposals
Process
Growth enablers
• Leader in digital
• Centers of Excellence
Aspiring Strategizing
22 CREATE. TRANSFORM. DELIGHT. WITH DIGITAL.
How We Create Value
Outputs Outcomes
• Increased shareholder value
• Financial stability
• Contributions to growth, development, and transformation
• Safe workplaces, globally
• Competitive services
• Value to global customers
• Improved customer satisfaction and increased revenue
• Loyal employees
• Responsible corporate citizen
• Elevated brand and social relevance
• Best-in-class ecosystems for global clients
• Achieving greater with reduced cycle time, diminished solvent consumption, and smaller footprint with continuous process
• Revenue: INR 70,215 Million (y-o-y growth 28.5%)
• PAT: INR 7,541 Million (y-o-y growth 32.3%)
• Dividend: INR 11 (y-o-y growth 22%)
• ROCE: 31.2% (y-o-y growth 17.7%)
• Billable Mindtree Minds: 19,022 in FY19 (FY18: 16,497)
• Training hours per Mindtree Mind: 70.69
• Employee attrition rate: 14.2% in FY19 (FY18: 12.5%)
• Mindtree.org 1.6 Million+
• CSR and volunteer 33,272
• Customer experience survey: More than 70% of digital clients prefer Mindtree as their strategic anchor partner and service provider
• 80 new clients added during the year as compared to 95 in the previous year
• Wastewater recycled: 91.01% in FY19 (FY18: 88.99%)
• Emissions GHG emissions (tons CO2e/FTE/ annum): 2.04 in FY19 (FY18: 2.17)
• 67% of pan-India energy needs met by renewable energy (FY18: 61%)
• No. of advanced tools, accelerators, and platforms
• 576 BOTs available for automation
• Workforce committed to growth, development, and transformation
• Living the values
• Meeting the strategic business objectives
• Improved retention
• Diverse workforce
• Improved relationship with key stakeholders
• Long-term sustainability
• Operational excellence for resource conversation
• Restoring ecosystem
• Energy conservation consumption reduced by nearly half in the last four years
• Delivery excellence
• Automation
• Regulatory and public policy makers
• Customers
• Communities and NGOs
3 Engagement delivery
• Skill set based Mindtree Mind mapping (includes liaising with talent acquisition team)
• Use of accelerators/new solutions, tools, digital inside-out
• Collaborations, unmatched personal experience
• Continuous project monitoring, defect tracking
• Implementation of the LEAN initiative
• Robust quality control processes
4 Client retention
• Capturing feedbacks
• Evaluation and assessment of project execution and delivery
• of improvement areas
• Obtaining dual-level customer feedback on four broad parameters: satisfaction, advocacy, loyalty, and value for money
• Integrated approach for continuous delivery
• Human-centric culture
Executing Winning
23CREATE. TRANSFORM. DELIGHT. WITH DIGITAL.
How We Create Value
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