v v presentation confidential | june - 2006 © 2006 ibm corporation the stockholm congestion...

vv

Presentation

Confidential | June - 2006 © 2006 IBM Corporation

The Stockholm Congestion Charging Trial

SOLUTION DESIGN

DESIGN & IMPLEMENTATION

WHY IBM

2

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

The Stockholm Congestion Charging Trial

Like establishing a new Company ››

3

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Solution Complexity

Performance 99,96 % system availability Very low number of failed

charges

Volumes 350,000 passages per day 850,000 photos per day 110,000 payments per day 10,000 - 2,000 calls per day

Scale 1,000,000 user accounts 430,000 distributed transponder 81 charged lanes 7,4 Terabyte storage

IBM ON DEMAND SOLUTION

4

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

How does it work?

2Information is matched with registered vehicle. Fee is added to the owner’s account

Call-centre operations managed by IBM

The gateway registers the vehicle

A

1 Picture is taken of the vehicle’s licence plate.

ABC 123

B

IBM has designed, built, implemented

integrated and runs the congestion charging system

3 Way of payment• Transponder/direct debit• Bank/Giro• 7-eleven/ Pressbyrån

5

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Equipment

CAMERA ANTENNA

IBM ON DEMAND SOLUTION

LASER

6

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Vehicle identification process

WHY IBM

Road Surface

6300

1700

25

50

1000010000

31

5500

1300

Distance between suspension pointof Registration Unit and center of

middle gantry

Height to Registration Unitsuspension point

Distance definedby detection

sensor bracket

1700

Distance between center of gantryand equipment suspension points

Height to RadioCommunication

equipmentsuspension points

6500

Height todetection sensor

suspensionpoints

Distance between suspension pointof Registration Unit and center of

middle gantry

DBLS

TX / R /MR

RU RU

The Switch (S) shall be mountedabove and not more than 500 mmfrom the TXes(not applicable for MR)

6500

Minimumheadroom

5500

Height to Registration Unitsuspension point

6500

Minimumheadroom

7

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Redistributed traffic from the peek

DESIGN & IMPLEMENTATION

8

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

The Stockholm Congestion Charging Trial

DESIGN & IMPLEMENTATION ››

9

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Expectations VS reality

DESIGN & IMPLEMENTATION

Architecture Overview

Intern

etE

xtranet

SAPCRMFI-CABW

Customer Service

IntegrationHub

Transaction Store

Local Vehicle Database

Detailed Transaction

database

Citrix

Vehicle owner

MLC

Preprocessor

OCR

ImagesStore

Charging points

Web Portal

ExternalSystems

E2E Monitoring

Sch

edu

ling

Storage

USF Copenhagen

Ro

adsid

e

10

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Expectations VS reality

DESIGN & IMPLEMENTATION

6

12

18

24

Web +

Payment

Capturing Passage Data

Preprocessing and OCRTax Decision

Dunning

Direct Debit

Business Warehous Update

Car Registy Update

Payment Files

7

8

9

10

11

MCR and Predunning Verification

13

15

17

16

14

21

20

19

22

23

1

2

3

4

5Backup

Payment Lot

START

24 Hours Operational Cycle

11

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

We redesigned the solution a number of times!

Major challenges to overcome

IBM got the responsibility from end to end

Coordinate the large number of partners

Manage the large number (200) of change requests

Optimise the system design to meet the aggressive service levels

Maximise the OCR solution performance

Manage all data processing within a 24 hour cycle

The system had to be up and running 3 Jan 2006

Extensive media coverage

DESIGN & IMPLEMENTATION

12

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Joint forces

Number of people involved

IBM: 200 people

Client: 50 people

All together: 14 nationalities

11 partners

4,000 people

DESIGN & IMPLEMENTATION

13

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Extensive media coverage

Before the launching date

Solution, transponders and project costs

DESIGN & IMPLEMENTATION

14

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Extensive media coverage

System launching day

Focused on the expected chaos

DESIGN & IMPLEMENTATION

15

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Extensive media coverage

One day after

Immediate positive press focused on the huge impact

DESIGN & IMPLEMENTATION

16

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Extensive media coverage

Some weeks after

System performance exceeds all expectation

DESIGN & IMPLEMENTATION

17

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Charging schemes in other cities

Singapore Oslo London Stockholm

Objective Optimize the usage of road infrastructure.

Fund new road & public transport infrastructure projects

Reduce congestion 15% and fund investments in the London transport system

Reduce congestion 10-15%, improve the environment and fund increased public transport and Park&Ride

Pricing scheme €0-2 per in bound trip; variable chargeMonday to Friday 8:00 to 19:00

€1,5 per inbound trip; flat rate all days

€10 area charge per day, flat rate Monday to Friday 7:00 to 18:30

€1-2 per in and outbound trip; variable chargeMonday to Friday 6:30 to 18:30

Payment Pre payment Cash card and DSRC

Pre payment via DSRC or manually at road side

Pre payment manually

Post payment via DSRC & direct debit or manually (giro or retailer)

Enforcement Camera and ANPR Camera and MCR Camera and ANPR Camera and ANPR

Revenue per year €40M €130M €270M €85M

Future GPS based system considered

Extension and variable pricing scheme considered

Western extension, DSRC pilot project

Referendum to decide to permanent or not

18

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Costs

What's driving the total cost in the Stockholm Congestion Project?

Exemptions rules

Service levels

Payment rules

Transponders

WHY IBM

19

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

The solution is good but not perfect

WHY IBM

20

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

The Stockholm Congestion Charging Trial

WHY IBM ››

21

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Road Charging – Why IBM

IBM uses innovation to meet the functional objectives.

IBM has the ability to build, design and operate one of the most

complex IT solutions via our skills within consulting, IT outsourcing and

process outsourcing like call-centres & payment processes.

WHY IBM

22

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Road Charging – Why IBM

Managing complexity

Holistic approach

Experience

IBM Research

Security/privacy

Technology evolution

Open standards

WHY IBM

23

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation

Contact details – Reference case contact

WHY IBM

Jamie HoughtonAssociate Partner IBM BTORUC Global LeaderTel: + 44 (0) 771 8778662E-mail: jamie.houghton@uk.ibm.com

Gunnar JohanssonAssociate Partner, IBM GBSEMEA RUC Business Solution ProfessionalTel: +46 70 793 5729E-mail: gunnar.s.johansson@se.ibm.com

Todd AppelAssociate Partner, IBM BTO EMEA Public Sector Business DevelopmentTel: +44 (0) 77 64 988 987E-mail: todd.m.appel@uk.ibm.com

Videos– Winning the Road Game– Stockholm Congestion Charging Trial

Planed RUC seminars– Urban Futures conference, Stockholm May

3-5– Impact Conference, Stockholm June 29-30

Stockholm VIP client demonstrations– Road side equipment (Bus tour)– Call centre – Central system

White Papers / Leaflets– Driving the future of road user charging– Congestion Charging White Paper – Stockholm Congestion Charging Trial leaflet

RUC Knowledge card (IBM internal)

24

Stockholm Congestion Charges

Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation