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Merchant.OpenRice.com
WEB & APPPLATFORMSTAILORED FORRESTAURANTS
USER GUIDE
Vers
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as o
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SUPPORT HOTLINE: 2170-3227 | EMAIL: support@hk.tablemap.com(Working Hours: 9:00am-12:30pm & 2:00pm-6:00pm from Monday to Friday)
MERCHANT WEB
• Merchant Account
Settings
• Basic Info
• Operation Info
• User Rights (! Important)
• Notification Settings (! Important)
• Change Password
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NOTIFICATION EMAILS 41
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Booking
• Manage Capacity (! Important)
• Booking Record
Reports
• Booking Offer and Coupon Record
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Voucher
• Voucher Listing
• Voucher Details
• Create Voucher (! Important)
• Search Voucher
Queuing
• Ticket
• Settings
Search
• Search inside Coupon / Offer
• Global Search (! Important)
Inbox (! Important)
• View Inbox
• Delete/Edit Message
Settings
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MERCHANT APP
Dashboard
• Shortcuts
• Overview
Booking
• Create Booking
• Booking Detail
• Booking Search
• Setting Capacity
• Create Special Capacity
Booking Offer (! Important)
• Create Offers
• Offer Status
• Verify Offer
Coupon
• Create Coupon
• Coupon Status
• View Coupon
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MERCHANTWEBhttp://merchant.openrice.com
Go to http://merchant.openrice.com
Select your Country + Language
Click “Continue”
Login with the details provided by OpenRice
Login
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Managing Multiple Restaurants
Select the Corporate Account
then the restaurant you'd like to set up.
If you have multiple restaurants/ chain,
they will also appear here.
Switch between Restaurants
On the header, click the
Restaurant Name at top
right hand corner. The drop
down menu will let you switch
between branches/ logout
If you forget your
password, simply
click “Forgot/
Reset Password”
on the bottom
right hand corner.
MERCHANT ACCOUNTMERCHANT WEB
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MERCHANT WEB - MERCHANT ACCOUNT 03
Here, you can upload the restaurant logo so it can appear on any coupons you create in the future.
The recommended size is between 400x400, maximum size 2MB and we support the following
formats: JPG/ PNG/GIF/ TIF
Restaurant Logo
BASIC INFOSETTINGS
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04SETTINGS - BASIC INFO
Some restaurants may have their own
set of Terms & Conditions when it
comes to booking or offers created.
Introduction
Input Additional Booking Terms & Conditions:
For Booking Terms & Conditions, diners are required to
tick so as to signify the acceptance of OpenRice's T&Cs.
You can add additional terms here and diners will see
them before they confirm the booking.
Make sure you input multiple languages in the Terms &
Conditions so all users can understand it! We support
Traditional Chinese, English and Simplified Chinese
Booking Terms & Conditions
For Offers Terms & Conditions, there are 3 sections:
• Required: These are OpenRice terms that cannot
be edited
• Optional: The most commonly used Terms &
Conditions, you have the option to select ones
that apply
• Additional: You can freely input any additional
terms that are required.
Offer Terms & Conditions
OPERATION INFOSETTINGS
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SETTINGS - OPERATION INFO 05
Admins are usually "Restaurant
Managers" that have the following
rights:
• Manage Capacity/ Special Openings
• Create Offers
• Create Bookings
• Search
• Verify Offers
As for Staff, they will have access
functions that aid daily operations:
• Create Bookings
• Search
• Verify Offers
Corporate Admin, Admin and Staff User Rights
Click "Create User" on top right hand corner and
input the following:
Name of Staff/ Admin
Email address (note they will use this to login to
OpenRice Biz App/ Web)
Title
Set Rights: Select Admin / Staff
Once finished, click "Create". The person will
receive an email containing the login details. He/
she can then change the password accordingly
To Add an Admin or Staff User (For Corporate Admin only)
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ADMIN STAFF
The default user right is Corporate
Admin. It is applicable to restaurant
owners or representatives that have
the following rights:
• Amend or Add User Rights
• Assign Users to Different
Branches/ Restaurants
• Manage Capacity/ Special
Openings
• Create Offers
• Create Bookings
• Search
• Verify Offers
CORPORATE ADMIN
USER RIGHTSSETTINGS
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SETTINGS - USER RIGHTS
Important
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View upcoming bookings and any booking alerts on New/ Amended/ Cancelled Bookings. These will
be sent via either emails/ fax depending on which option is chosen.
You can also set the language preferences (English, Traditional/ Simplified Chinese)
Introduction
Input emails that need to receive these
notifications. (maximum up to 15 emails
are supported)
Contact
• Language Preference: Select the
preferred language of these emails/ faxes
• Upcoming Booking (of the next 2 days):
This will be sent via email
• Booking Alert: This will be sent via email
Notification
NOTIFICATION SETTINGS SETTINGS
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SETTINGS - NOTIFICATION SETTINGS
Important
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Simply input your existing password
then the new desired password and
click "Save Changes"
Alternatively, you can click "Forgot
Password" during login
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Change Password
CHANGE PASSWORDSETTINGS
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Manage Capacity lets you set the number of available seats for booking on OpenRice. You'll
need to set the following:
Introduction
Party Size / Booking Time / Deposit
Deposit
Switch the Toggle to "ON"
Then input the deposit amount required
per head upon booking
Party Size
Set the minimum and maximum
party size. The minimum is 1 and
maximum is 20.
Booking Time
Select the minimum and maximum
time to book in advance by selecting
from the drop down menu.
1Minimum and maximum party size allowed per
booking 2Minimum and maximum time
to book in advance 3Normal
Openings and Special Dates (e.g. for public
holiday) 4Whether the restaurant
requires Deposit
MANAGE CAPACITYBOOKING
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BOOKING - MANAGE CAPACITY
Important
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Click "Edit"
An "Edit Normal Capacity" pop up will appear
Select from Sunday-Saturday to set the restaurant's
operating period.
Status: Select Accept Booking/ Not accept booking.
Cut Off Time: This is the last accepted booking time
of that day. (e.g. If cut-off time is 4pm, diners cannot
make a booking on that day after 4pm)
Once you've ticked "Accept Booking" and set the
Cut Off Time, you can set the restaurant's working
periods. For example, you may have operating hours
for morning, lunch, or dinner times.
Period 1: Simply adjust the time period by dragging
the toolbar. (e.g. 10:00-14:00)
Duration: Set this per seating duration
Seats: Set number of seats available for this period
Interval: Set the time interval between bookings
Period 2: If you have an evening period, you can click
"Add more period" and repeat the above steps.
Finally, once you've set the general capacity for one
day, you can apply to other days by clicking "Clone
this setting to all days".
If there are days that's slightly different (e.g.
weekends), you can amend them individually too.
Remember to click "Save" once all settings are done.
Normal Capacity
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MANAGE CAPACITYBOOKING
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BOOKING - MANAGE CAPACITY
Important
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During holiday seasons (e.g. Christmas), restaurants may close or have changes to their operating hours and seats available. By setting
Special Capacity, it will override the general settings for that particular period.
Special Capacity
Close Restaurant
Click “Add Special Capacity”
Input Title of the Special period
Select Date range
Status: Click “Not accept booking”
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Change Operating Hours
Click "Add Special Capacity"
Title: Name the Special capacity (e.g.
Christmas)
Date: Select the date that applies
Status: Whether restaurant accepts booking
or not
Cut Off Time: This is the last accepted
booking time of that day. (e.g. If cut-off time is
4pm, diners cannot make a booking on that day
after 4pm)
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MANAGE CAPACITYBOOKING
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BOOKING - MANAGE CAPACITY
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Deposit
On the Manage Capacity page, check the Edit
button to open Edit Normal Capacity page
Check “Deposit” under Period and select
[Required] and enter the deposit amount need
In advance, you can set the Party Size that
required for deposit.
Save when you make any changes.
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Edit / Create Special Capacity
Edit Normal Capacity
Access Manage Capacity page, check the
“Add Special Capacity” to open New Special
Capacity page
Check “Deposit” under Period and select
[Required] and enter the deposit amount need
In advance, you can set the Party Size that
required for deposit.
Save when you make any changes.
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MANAGE CAPACITYBOOKING
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MERCHANT WEB - MANAGE CAPACITY
Important
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Calendar
Monthly overview of the capacity status
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Click the date in calendar to view the detailed
operation hours.
Click Edit button to edit capacity
Click Delete button to remove the special capacity.
Opening Hours Details
• Date & period
• Seats
• Duration
• Interval
• Deposit
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Today - highlighted in blue
Special day - show the title and highlighted as red
Closed - closed icon mark in specific date
Deposit - deposit icon mark in the date have sat.
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MERCHANT WEB - MANAGE CAPACITY 13
Important
The Booking Records section enables you to check
number of conf irmed, cancelled or no show bookings
within a time period, as well as which booking offers
were used.
You may also search by Diner’s Name and Booking
Reference Number
Another great feature is to check where your bookings
are coming from (i.e. from phone booking that staff
inputs into the system/ OpenRice)
Track and Manage Your Bookings
Track by Calendar
Click on the calendar and to
select the date/ period you'd
like to see bookings
Click "Search"2
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Track by Diner Name
Input the Diner’s name/ Last
Name
Click "Search". You'll see a list of
all previous/ upcoming bookings
under that Diner’s name.
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Input the Reference Number
"Search". The booking result
should appear.
Track by Reference Number
Exporting Data
If you'd like to export the
results into Excel, simply
click "Export Data".
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How do I create booking?
On top right hand corner, click "Create" and a Booking Form will be
displayed with the fields operation staff need to fill in:
• Time
• Special Requests Selection
• Additional Info to the Special Request
• Internal Remarks to Staff
• Name
• Prefix
• Phone Number
• Party Size
• Date
BOOKING RECORDBOOKING
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Under the "Reports" section, you can track the Booking Offers or Coupons used according to
Date, Booking Offer/ Coupon Status and Booking Offer/ Coupon ID
Introduction
You'll be able to view all Booking Offer/
Coupon records with the following fields:
Offer and Coupon Record
• Valid Period
• Offer Title
• Offer Type
• Bookmark Count
• Total Bookings
• Total Number Redeemed
• Quota
• Status (Active/ Expired)
OFFER & COUPON RECORDREPORTS
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MERCHANTAPP
See an overview of today’s bookings, offers redeemed and credits remaining
Dashboard - Overview of Today
Shortcut
OverviewToday
Notification
DASHBOARDMERCHANT APP
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Short Cuts
Fast & easy way to fit merchant daily operation’s need
Overview (Statistics)
CREATEVOUCHER
CREATENEW OFFER
CREATECOUPON
CREATE NEW BOOKINGINSTANTLY
VERIFYVOUCHER / OFFER / COUPON
Create Voucher
to boost revenue
Click to open QR
scanner / PIN key-in
box to verify diner‘s
Voucher / Offer /
Coupon
QUEUING
Manage queues
conveniently
Consolidate all
phone bookings
into this system
Create Booking
Offer for diners
Create Coupon for
OpenRice users
OFFERS REDEEMED
CREDITS REMAINING
BOOKINGS
Today’s total number of
offers redeemed
Show credits balance
Today’s total number of bookings
DASHBOARDMERCHANT APP
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To create a booking, you can access from dashboard’s shortcut or side menu.
From Dashboard Shortcut From Side Menu : Booking > Create Booking
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Fill in relevant fields to create bookings, those fields include:
• Party Size *
• Booking Date *
• Booking Time *
• Name of Diner *
• Prefix
• Phone Number *
• Special Request e.g. Anniversary,
Birthday, Baby etc
• Additional info (enter extra remark of customers request,
OpenRice diner & Merchant view also)
• Internal Remark ( Merchant view only)
* Required fields
When you’ve finished, click “Add” and booking will be made
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Create Booking
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Click “Bookings” and go into
Booking listing. The Booking
Details will show all relevant
info about the Booking. It will
also include the Booking Offer.
Booking Detail
CONFIRM NO-SHOW CANCEL
OR
Edit Booking
To Edit the booking, simply
click on the right hand corner
and amend the fields.
To update the status (Confirm/
No-Show/ Cancel), you can do so
on Booking Listing or through
Booking Detail.
When confirm a booking, you can
fill in the Number of seats and
amount spent (optional)
Update Booking StatusOR OR
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To do a booking specific search, click
the search icon on the top right hand
corner of the Booking Listing.
You can search according to:
• Name
• Phone number
• Reference number
• Status (confirmed, cancel, no-show)
• Date
Booking Search
The General Capacity is set on the Merchant Web,
but can only be viewed here.
However, merchants are able to set Special Capacity
for dates like holidays (e.g. Christmas)
In Booking section, click “Capacity” to access
capacity page
Setting Capacity
To create Special Capacity, click “+” and input the
following fields:
• Title (e.g. Christmas)
• Type: Special Opening/ Close
• The Start and End Date
• Cut off Time
• Set the Period (e.g. Period 1= morning,
Period 2= afternoon) and the Capacity.
Create Special Capacity
Deposit can also be
switched ON/OFF here.
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Booking Offer Types
Select offer type you want to create
Create Booking Offer Rules
• Multiple types of offers can be activated at the same time
slot (e.g. Discount and Double Points can exist together)
• Same type of offer can be set overlapped same valid date.
But 1 timeslot can only set 1 offer discount type.
Example: Valid Date: 1/1/2016
Period A : 9am to 12am
Discount offer 20% + Retention offer 20%
Period B: 1 pm to 6 pm
Discount offer 50%
Period C: 7pm to 10pm
Discount offer 20% + Discount offer $100
Booking Offers is a great way to attract customers and set different offers according to time.
Create Offers
Discount Offer
Offer certain amount of
cash discount, % discount
or free gifts.
Double Dining Points
To receive extra points
upon attending the
booking. An extra credit will
be charged to merchants.
Last Minute Offer
To boost maximum
exposure within a limited
time (24 hours). These are
super offers that increase
chances of table booking.
Retention Offer
Offer a cash discount or
% discount for users on
their next visit
From Dashboard shortcut From Side Menu : Booking > Offer > “+”
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• Language: All offers enable you to set different languages
(English, Traditional Chinese, Simplified Chinese)
• Photo: Input an attractive photo. If not, we will use the
restaurant’s entrance photo.
• Discount Type: Select % off, $ off, or input text freely
• Valid Dates & Time: Select offer available for booking
• Exclude Dates & Time: Select offer unavailable for booking
• Discount Title: Input a punchy title
• Content: Let users know details of offer.
• T&C: Add additional T&Cs that are not already covered.
Valid Period
For Valid + Exclude Dates and
Time, you can go into specifics and
apply settings to particular days or
time periods.
Preview Offer
Before an offer is published, you can preview and check through all the fields beforehand.
Valid Period Exclude Dates
Terms and Conditions
Required OpenRice Terms
(non-editable)
Optional Terms
(merchants can tick)
Additional Terms (merchants to input).
This field enables merchants to customize
the terms further or even add hyperlinks
BOOKING OFFERMERCHANT APP
MERCHANT APP - BOOKING OFFER
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• The Retention Offer is for users to use on their next visit.
• Like Discount offer, fill in the related fields.
• From Attendance/ Specific Date
From Attendance: Diners can use the offer within X months
after the attended day. (e.g. within 3 months of attendance date)
Specific Date: Alternatively, you can limit the specific period for
available dates. (e.g. within December 1-31st only)
You can set Last Minute Offers within 24 hours of available.
Since these offers will be given maximum exposure on OpenRice,
offers must be at least 25% or above.
• Double Dining Points will attract diners who like to accumulate
points to redeem gifts. This will also help ensure they show up
to bookings.
• You only need to set the Valid + Exclude Dates & Time
BOOKING OFFERMERCHANT APP
MERCHANT APP - BOOKING OFFER
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Draft Tab
• Offers that haven’t been
published yet.
• You can delete unwanted drafts
by swiping left to delete (if iOS).
Or long press on offer to delete
(if Android)
Expired Tab
• Display offers that have already
Expired.
• These will no longer show on
OpenRice anymore
Active Tab
• Display Offers that are activated
Today in OpenRice
• All active offers will be listed group
by offer types
Offer Status
In Booking section, merchants can create Booking Offers to
attract more users to make reservation. Once Booking Offers
created, merchants can view all created offer in Offer Listing page.
In Booking section, click “Offer” in bottom menu to access Offer
Listing page.
Verify Offer
Click “Verify” to open QR scanner
Verifying offers/ coupons will enable you to track the
redemption rate. Diners will present a QR code for
restaurant staff to scan. You can access the Verification
function from Dashboard or Side menu
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Scan QR code from OpenRice User ( bookings / coupon )
Sometimes, due to network connection, the scan
function may be unsuccessful. Therefore, merchants can
input a PIN instead.
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From Dashboard shortcut From Side Menu
BOOKING OFFER
Important
MERCHANT APP
MERCHANT APP - BOOKING OFFER
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Once all content has been input, click
“Preview” to double check the info
and then “Publish”.
Approval
Coupons need OpenRice team to
approve before displaying in OpenRice.
This may take up to 3 working days.
You can view the approval status in
Coupon > Draft
In Coupon section, you can create coupons to attract more diners.
These coupons need to be verified before diners can enjoy them. This is
essential for tracking how many are redeemed.
In side menu, click “Coupon” to access coupon listing page.
Coupon
Fill in relevant fields to create coupon, those fields include:
• Language: We support English, Traditional and Simplified Chinese.
• Discount Type (% off, $ off or “others”)
• Valid dates & time: Select the valid period
• Stock & Quota: Set the limit per head/ unlimited
• Title: Input an attractive title!
• Content: Description for this coupon
• Terms & Conditions: Input any additional T&Cs if needed
Create Coupon
To create a coupon, you can
access from dashboard’s
shortcut or side menu.
From Dashboard shortcut From Side Menu : Coupon > Create Coupon
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Draft Tab
• You can view Coupons that haven’t
been published yet
• Approved/ Rejected Coupons:
Will also be displayed here. If it’s
“rejected”, we will display the
reasons for you to re-submit again.
Expired Tab
• This will display Coupons that have
expired and no longer active.
Active Tab
• Display Coupons that are
activated today in OpenRice.
• Scheduled- The coupon may only
be available on certain days, e.g.
For weekdays only, if you’re
viewing this on a weekend, then it
will be marked as “Scheduled”
Coupon Status
To view coupon, simply click
into from Coupon listing
View Coupon
COUPONMERCHANT APP
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Access point
Voucher Listing
Vouchers is now available for Merchant to publish conveniently
on OpenRice.
On Sale – Display Vouchers that are
selling in OpenRice Today.
Scheduled – Display the Vouchers
that are scheduled to sell on future
days.
Redeem Only – Vouchers that are no
longer selling in OpenRice, but diners
who have purchased can redeem at
restaurant before expiry.
Active Tab
All created Vouchers will be pending
for approval before officially
published to OpenRice. You can
delete unwanted drafts by swiping
left to delete (if iOS). Or long press on
offer to delete (if Android)
Pending for Approval / Rejected
Voucher: Will also be displayed here.
You will see the reasons of a
“Rejected” Voucher and you can
submit again after revision.
Draft Tab
You can check all the expired
Vouchers here.
Expired Tab
Dashboard
Click “Voucher” to create a voucher.
Side menu
Click “Voucher” to view Voucher listing page
VOUCHERMERCHANT APP
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Voucher Details
Voucher Statistics
Voucher Photo
Title
Content
Original Price
Discounted Price
Valid Period
The period of Voucher available for purchase on OpenRice
Stock (optional)
Redemption Period
The period available for redemption.
Redemption Exclusion
The period not availablefor redemption.
Pre-Sale Time
How soon the user can redeem voucher after purchase
Redemption Quantity
Quantity avaiblable forredemption each time.
Available branch
Photo
Terms & Conditions
An overview of the Voucher
sales figures.
Click on “Statistics” tab to show voucher purchases and redemption rate.
Click on “Details” tab to show the Voucher details.
Numbers of Redemption;
Expired; Refunded
Statistical comparison of sales figures
of past 7 / 30 Days.
VOUCHERMERCHANT APP
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Click to create voucher
Create Voucher
From Dashboard shortcut
Language
Voucher Photo
Original Price
Discounted Price
Valid Period
Stock
From Side Menu : Voucher > “+”
OR
You can set multiple languages per Voucher. This could boost
sales from travellers. (English, Traditional Chinese, Simplified
Chinese)
Input an attractive photo. If not, we will use the restaurant’s
entrance photo
The period of Voucher available
for purchase on OpenRice
Set the period of purchasing
start date and the purchasing
duration.
Control the total stock of
available vouchers to be
purchased in OpenRice.com
Toggle on means unlimited stock
of the voucher.
VOUCHER ImportantMERCHANT APP
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Redemption Type
Pre-Sale Time
(i) From Purchase Date
You may select “From Purchase Date” or “Specfic Date” Once the
Voucher is purchased, it can be redeemed with the valid perid. i.e.
Puchase Date + N months (at least 3 months required).
(ii) From Specific Date
Diners can redeem Vouchers on specific days or periods.
Date Rage available for redemption.
Time Period: Start End Period.
Redemption (Exclusion)
Diners cannot redeem in specifics
days or periods.
Title
Available branch
Input a punchy title
Content
Terms & Conditions
Let diners know details of Voucher.
Input any additional T&C if needed.
Time that allow diner to redeem
after purchasing.
Redemption QuantityQuantity of Voucher redemption
each time.
Select the branches that available for
redeem voucher.
Photo
Enabled to upload max 10 photos
(menu/ dish)
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VOUCHER ImportantMERCHANT APP
Search Voucher
Purchase Records
Click to search Voucher
or purchase records in
Voucher listing
Search the purchase ID to view the purchase records and
the redemption status.
Pending for Redemption
Number of vouchers that are bought but not redeemed yet.
Redeemed
Show the numbers of the voucher redeemed.
Refund & voided
Show the numbers of voucher refunded.
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Enter number or keywords ,
date to search Voucher and
purchase records
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View the search results3
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Access point
Dashboard
Shortcut click “Queuing” to view queuing page
Side menu
Click Queuing section to view the page
Ticket (Single Tab)
Ticket (All Tab)
LATEST TICKET
CURRENT TICKET
TABLE SIZE TABS
Check the latest called tickets and press
“Call Again” to re-call diner when necessary.
Check awaiting queuing list. Once a table is
ready for next ticket, just press the “Call”
button to call the diners. The latest ticket will
be updated and a push notification will be
sent to notify the diner.
View the queuing details and status by
switching between ticket types.
View the queuing details and status.
Party Size
Waiting Time
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Turn on - Diner can get ticket through OpenRice.
Turn off - Diner cannot get tickets afterwards. The existing queue
will not be affected.
Settings
Issue Ticket
Diner‘s ticket will expire if the “x” number of tickets are over.
Ticket Expiry
Diners within the maximum distance can get the tickets.
Queuing Restaurant Distance
We will send a notification to users a few tickets prior to theirs.
Notice to user
Click to reset all tickets to “0”.
Reset Tickets
Set ticket types of party size. You may create a maximum of
5 ticket types.
Ticket Types
Save for any changes
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Offer Valid Date Period
Search inside Coupon / Offer
If you’d like to search for specific coupon/ offer related
items, you may also use the search on Coupon/ Offer
Listing. (Top Right Hand corner)
You can search by:
• Offer Title
• Select an Offer Type:
Discount, Retention, Dining Points, Last Minute Offer
• Offer Valid Date Period
Tap date to show calendar
1st tap on date to select period Start date
2nd tap on date to select period End date
Click “Search icon” to search
* Tap space or Date to retract calendar,
re-tap Date to show calendar
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3
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Action in iOS
1
2
3
4
Tap Start Date to show calendar
Tap on date to select
Auto switch to End Date calendar once
Start date are selected.
Tap on date to select
Click “Search icon” to search
* Tap space or Date to retract calendar,
re-tap Date to show calendar
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3
4
5
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Action in Android
1
4
5
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From Side Menu
Global Search
The search caters for all things related to Booking and Offers.
It provides the quickest way for staff to find things like phone
number/ diner’s name/ reference numbers.
You can access the Search page from Side Menu.
Click any results after typing in keywords (could be reference
number/ name), and you’ll be brought to the related detail pages.
Offer Type Offer Search Result
Select an offer type
• Discount
• Retention
• Dining points
• Last minute offer
• Search result show the
offers that exact match to
search criterias
• Click to view details
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View Inbox
The inbox will contain all things Booking/ Coupon related. You
can access this page from the Side Menu.
Booking
Starting with the Booking Tab under Inbox, there are 3 types of
inbox messages will be sent when diners create, cancel or edit
bookings
Message type:
• New booking
• Modify booking
• Cancel booking
Click the message to view latest booking details
Offer / Coupon
As for the Offer / Coupon Tab, 3 types of message will be
sent when
• Offer / Coupon Expire Soon
• Coupon have approved by OpenRice
• Coupon have rejected by OpenRice
Click message to view coupon/ offer details
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1
2
Delete / Edit Message
Single Message
Swipe left to show “Mark as Read” & “Delete”
Click “Mark as Read” to clear red dot
Click “Delete” to delete message
1
2
Long press to show “Mark as Read icon” & “Delete icon”
Click “Mark as Read icon” to clear red dot
Click “Delete icon” to delete message
Action in iOS Action in Android
1
2
3
Batch Function
Click “Edit” button
Select multiple messages for batch action
Click “Mark as Read” to batch update messages
& clear red dot
Click “Delete” to batch delete messages
1
2
3
Long press to batch select messages
Select multiple messages for batch action
Click “Mark as Read icon” to batch update
messages & clear red dot
Click “Delete icon” to batch delete messages
Action in iOS Action in Android
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Settings
Settings page can be accessed from the Side Menu.
Here is a list of things you can set:
Account
• Branches - click to switch branches
• Push notification - switch on to receive push
from this branch
• Settings
• Language - click to select app display language
• Logout - click to logout account
• Help - click to view FAQ
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NOTIFICATIONEMAILSFOR MERCHANT
Booking
General
Welcome Email
New Booking with Deposit New Booking Modified Booking ( Edited by Merchant )
Reset Password Email
Cancelled Booking No-show Booking Upcoming Booking Report
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Coupon
Coupon Approved Coupon Rejected
Credits
Running Out of CreditsYou’ll be sent an email reminder when credits reach below 50.
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Powered By32/F, Prosperity Millennia Plaza, 663 King’s Road, North Point, Hong Kong.Sales@OpenRice.com | T (852) 2170 3280 | F (852) 2805 3280
SUPPORT HOTLINE: 2170-3227 | EMAIL: support@hk.tablemap.com(Working Hours: 9:00am-12:30pm & 2:00pm-6:00pm from Monday to Friday)
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