unleash small business potential

Unleash Small Business

PotentialSustainability and Growth

JOSE V. ALCEDO, P.E., M.B.A.BUSINESS PROCESS IMPROVEMENT CONSULTANT

▪ Customer Service

▪ Price Advantage

▪ Quality Excellence

▪ Product Performance

▪ Continuous Improvement

Core Competency

Presentation Goal

CANI Technology

Philosophy Methodology Tools

CANI (Constant and Never-ending Improvement)

Philosophy

Deming’s System

of Profound Knowledge

▪Appreciation of a System

▪Theory of Knowledge

▪Knowledge of Variation

▪Knowledge of Psychology

Systems Approach

Interdependent Parts

Goal is to Optimize the

System

Optimizing a Part causes Problems

Knowledge of Variation

Processes, Materials,

People

Drives

Transformation

Manufacturing System

Prod’n

Pkg

Dist’nRetail

R&D

Organizational Structure System

Management

ManagementEmployees

Employees

Traditional World Class

Gap Analysis

Current

State

Future

State

Current State(SWOT)

Quality

Price

Competition

Market

Supply

Future State(Deliverables)

Quality

Price

Competition

Market

Supply

STRATEGY

Improve Business Process and System

Application

Self Improvement

Organizations

Academia

Businesses

Methodology

Lean Operation

Six Sigma Quality

Lean Operation

Streamlining Processes

Minimising Waste

Reducing Cycle Time

Six Sigma Quality

▪Product or Service

▪Delights

Customers’

Expectations

Process Capability 3.4 Defects Per Million Opportunities

TOOLS