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CIO Summit
Tarek El-Araby Products General Manager
Our Circle of Innovation is Our Circle of Life
Creating Through…
Gold Certified Partner in multiple competencies
K2 Partner CMMI – Level 3 Accredited ISO 9001:2000 Certified W3C member Yearly Technical Awards and Nominations
270
Solution Developers Project Managers Business Analysts User Experience Experts Quality Engineers
z Portals and eCommerce
Mobile Solutions
Customer Relationship Management
Enterprise Resource Planning
Productivity & Collaboration
Knowledge Management
Private Cloud Solutions
User Experience Consultancy
Infrastructure Services
Data Center Services
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Lines of Business
Lines of Business
Portals Portals z Internet . Intranet . Content Management .
E-commerce
Mobile Solutions
Customer Relationship Management
Enterprise Resource Planning
Productivity & Collaboration
Knowledge Management
SaaS: B-Solution
User Experience Consultancy
Infrastructure Services
Data Center Services
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Lines of Business
Portals Portals z
Mobile Applications . Application Stores
Mobile Solutions
Customer Relationship Management
Enterprise Resource Planning
Productivity & Collaboration
Knowledge Management
SaaS: B-Solution
User Experience Consultancy
Infrastructure Services
Data Center Services
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Lines of Business
Portals Portals
Based on Microsoft Dynamics CRM Managing communication and history of customers
Mobile Solutions
Customer Relationship Management
Enterprise Resource Planning
Productivity & Collaboration
Knowledge Management
SaaS: B-Solution
User Experience Consultancy
Infrastructure Services
Data Center Services
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Enterprise Resource Planning
Lines of Business
Portals Portals
Managing internal operations like: payroll, logistics, assets. Based on Microsoft Dynamics Great Plains
Mobile Solutions
Customer Relationship Management
Productivity & Collaboration
Knowledge Management
SaaS: B-Solution
User Experience Consultancy
Infrastructure Services
Data Center Services
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Enterprise Resource Planning
Lines of Business
Portals Portals
Intranet . Messaging & Unified Communications . Business Process Automation . Enterprise Integration
Mobile Solutions
Customer Relationship Management
Productivity & Collaboration
Knowledge Management
SaaS: B-Solution
User Experience Consultancy
Infrastructure Services
Data Center Services
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Enterprise Resource Planning
Lines of Business
Portals Portals
Information reachability . Advanced Search .
Mobile Solutions
Customer Relationship Management
Productivity & Collaboration
Knowledge Management
SaaS: B-Solution
User Experience Consultancy
Infrastructure Services
Data Center Services
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User Experience Consultancy
SaaS: B-Solution
Enterprise Resource Planning
Lines of Business
Portals Portals
Hosted MS Dynamics CRM - Hosted MS SharePoint Virtual Classrooms
Mobile Solutions
Customer Relationship Management
Productivity & Collaboration
Knowledge Management
Infrastructure Services
Data Center Services
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SaaS: B-Solution
Enterprise Resource Planning
Lines of Business
Portals Portals
Usability . User Experience Design & Development . SEO
Mobile Solutions
Customer Relationship Management
Productivity & Collaboration
Knowledge Management
User Experience Consultancy
Infrastructure Services
Data Center Services
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SaaS: B-Solution
Enterprise Resource Planning
Lines of Business
Portals Portals
Virtualization . Security Services . Identity & Access Management . Business Continuity
Mobile Solutions
Customer Relationship Management
Productivity & Collaboration
Knowledge Management
User Experience Consultancy
Infrastructure Services
Data Center Services
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SaaS: B-Solution
Enterprise Resource Planning
Lines of Business
Portals Portals
Managed Services . Dedicated/Colocated Hosting. Disaster Recovery . Streaming
Mobile Solutions
Customer Relationship Management
Productivity & Collaboration
Knowledge Management
User Experience Consultancy
Infrastructure Services
Data Center Services
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Business-ready Intranet Solution
Where is their Information lying
70%
From Employees
20%
Personal Files Shared Data
10%
Imagine having Access to ONLY
1 Out of 10 Documents
Information vs. Time
Source: “Quantifying Enterprise Search”, IDC
35% Searching for Information
40% Can’t find Information
15% Duplicate Information
Duplicated Efforts Knowledge not centralized Information not shared efficiently
This
Leads To…
I have been working on a sales
presentation for 3 days only to
accidentally find a similar one with
my colleague
I just joined the company and
have to search for information
in several sources, It’s
causing frustration
I’m working at our branch office
at 10pm and can’t reach my
team to send me the latest proposal
Communicating through emails to innovate ideas for our new product is
very inefficient.
Who has the last version of the document.
A Business-ready Intranet Product t h a t e n a b l e s y o u t o
www.linkdev.com/tempo
• Align and share your information
• Promote Collaboration and
employee engagement
• Streamline your processes
TEMPO Key Benefits
A business ready intranet product • Min. Delivery time • Increased ROI
Scales as you grow • Scales with your
growing demands • Custom modules &
ready-made add-ons
Promotes Internal Collaboration • An open collaborative
environment •Employees engage in issues using collaboration tools
Reduces Cost • Printing & distribution • Access to info on a pull
basis • Time & effort taken to
develop custom solution
Enhances Communication • Centralized information • Expert knowledge is
maintained
Increases Productivity • Less time
searching for info • Shorter request
cycles
Knowledge Management
KM
Share
Collaborate
Contribute
Produce
Be Aware
Know How
Find
Interact
Mobile Solutions
Targeting all Customer Segments:
Enterprise
Designed to increase the productivity of your mobile workforce.
Consumer
Build your brand on mobile, drive sales & deliver exceptional customer support.
Go Mobile
Applications are designed to increase the productivity of your mobile workforce.
Empower your organization with powerful and secure mobile tools Easily deploy enterprise-ready applications regardless of mobile platforms and back-ends Maintain and grow your enterprise mobile applications securely
We provide rich media applications for:
• Retail & e-Commerce • Entertainment &
Multimedia • Corporate Productivity • Financial Services • Customer Loyalty &
Retention
Go Mobile - Enterprise
Drive sales, offer new services & deliver exceptional customer support
Empower your customers with fun, interactive and useful mobile applications while creating brand loyalty Reach your target audience regardless of the type of the smart phone they use or network they are subscribed to Easily upgrade and expand your mobile application capabilities by relying on scalable mobile solutions that are supported and updated over the air (OTA)
We provide rich media applications for:
• Business • Entertainment &
Multimedia • Education • Weather • Navigation • Lifestyle • Healthcare Social
Networking • Utilities • Travel • eBooks
Go Mobile - Consumer
Private Cloud Solutions
Our Private Cloud Solution
• Infrastructure as a Service
• Software as a Service
`
Infrastructure as A Service (Virtualization and Management )
Our
Custo
mized
Solu
tion
Presentation Virtualization
Profile Virtualization
Server Virtualization Desktop
Virtualization Application Virtualization
Monitor Performance & Configuration
Backup, Repair & Restore
Assess Inventory & Compatibility Deploy OS &
Applications
Manage User Access
Self Service Portal
Software as A Service (Provisioning, Orchestration and Management )
Database
Presentation and Portals
Self Service Portal Provisioning Assurance Portal
End User Portal Read Services
Business and
Orchestration Queuing / Installing /Mapping
Asynchronous Calls
Provisioning and Service Backend
Write Services
Monitoring and Configuration Management For VMs
Service Quality Management Service Problem Management
Reporting on Allocation and Billing
Technology Will Help You to Achieve ……
System Automation
SAAS – Our Solution Architecture
Software as A Service (Provisioning, Orchestration and Management )
Database
Presentation and Portals
Self Service Portal End User Portal Read Services
Business and
Orchestration Queuing / Installing /Mapping
Asynchronous Calls
Provisioning and Service Backend
Write Services
Provisioning Assurance Portal
Software backend provided through our Private Cloud Solution
Hosted CRM
Hosted Exchange
SAAS – Our Solution Architecture
Software as A Service (Provisioning, Orchestration and Management )
Database
Presentation and Portals
Self Service Portal End User Portal Read Services
Business and
Orchestration Queuing / Installing /Mapping
Asynchronous Calls
Provisioning and Service Backend
Write Services
Hosted Sharepoint
Hosted Lync
Third Party Services
Provisioning Assurance Portal
Orchestration system for Hosted Services, responsible
Classifying requests send by front end before sending it for execution and provisionning
Queuing & threshold for messaging
Transaction Compensation to allow non-immediate transaction failure notification
Retrying on failure of requests to the backend systems
SAAS – Our Solution Architecture
Software as A Service (Provisioning, Orchestration and Management )
Database
Presentation and Portals
Self Service Portal End User Portal Read Services
Business and
Orchestration Queuing / Installing /Mapping
Asynchronous Calls
Provisioning and Service Backend
Write Services
Provisioning Assurance Portal
Main Centralized Interface for Organization Administrator to manage their Services.
SAAS – Our Solution Architecture
Software as A Service (Provisioning, Orchestration and Management )
Database
Presentation and Portals
Self Service Portal End User Portal Read Services
Business and
Orchestration Queuing / Installing /Mapping
Asynchronous Calls
Provisioning and Service Backend
Write Services
Provisioning Assurance Portal
This portal is used by the CLOUD administrator to create organizations and manage their services. This portal can extend to incorporate some assurance and support features for helpdesk usage.
SAAS – Our Solution Architecture
Software as A Service (Provisioning, Orchestration and Management )
Database
Presentation and Portals
Self Service Portal
Provisioning Assurance Portal End User Portal
Read Services
Business and
Orchestration Queuing / Installing /Mapping
Asynchronous Calls
Provisioning and Service Backend
Write Services
Each user of different rganization can update their personal profile, change password and access Microsoft Service platforms
SAAS – Our Solution Architecture
Software as A Service (Provisioning, Orchestration and Management )
Database
Presentation and Portals
Self Service Portal Provisioning Assurance Portal End User Portal
Read Services
Business and
Orchestration Queuing / Installing /Mapping
Asynchronous Calls
Provisioning and Service Backend
Write Services
Sample - Dashboards
Provisioning Portal
Sample - Dashboards
Self-Service Portal
Ability to have one single interface to manage your IT as A Service on your Private Cloud ( Iaas and SaaS)
SaaS
IaaS
Telco Hosted Platform Wind Italy
Integration and Provisioning Layer
Assurance Portal Admin Self Service Portal
User Self Service Portal
Implementation of a Microsoft suite of hosted communication, collaboration and application services for Small and Medium Businesses
• Hosted Messaging and Collaboration 4.5 (HMC) which include: • Exchange 2007 Server • Office Communication Server 2007 • Windows SharePoint Services 3.0 • Hosted Customer Relationship Management 4.0 (HCRM) • DNS, Domain • Efax • PEC ( Italian Legal Mail) • Blackberry
LINK Development solution
Increase sales as a result of new offering
Widen SMB & Micro Businesses Customer Base through the wide range of VAS offerings & hosted services provided
Optimize the service process through offering self service and online order fulfillment
Projected results Increase Sales of VAS and
eventually VAS revenue generation
Widen Customer Base through targeting new market segments
Lower cost to serve
Enhanced service provisioning experience
Tailored care experience based on better understanding of the customer (Self Service portal)
Enhance case resolution through Assurance portal
Extend WIND’s portfolio of hosted communication by offering hosted services
Hosted Exchange Office Communications Server
(OCS) Windows SharePoint Services
(WSS) Hosted CRM (HCRM)
Enable Wind to offer one portal for provisioning
Offer bundled products
Offer self-service and self provisioning abilities to SME and Micro business
Provide Wind’s helpdesk the ability to manage customer requests (assurance portal)
VAS Driving Revenue through extended VAS offerings
Client Objectives
Our private Cloud Solution Offers
Ability to have one single interface to manage your IT as A Service on your Private Cloud ( Iaas and SaaS)
Centralized management for Virtualization, Operations, Incident Management, Monitoring, Provisioning.
Help Secure your data and application on your Private Cloud
Help Grow your business Increase your Sales of VAS and eventually VAS revenue generation.
Provide Scalable Standard design to increase more Hosted Services.
Egypt e-Government
Portal
Government Clients - Sample
Data Center References - Sample
Data Center References - Sample
Our Core Values
Passion
Innovation
Quality
Team Play
People are the key
We live and work passionate about what we do, it is what energizes us makes us stand out
Quality is a way of life, to us it underlies all our activities
We make sure that 'our business as usual' remains unusual. Innovation sets our pulse
The whole is larger and stronger than the sum of the parts. We synergize and leverage our differences
Thank You
Contact Information
Tarek El-Araby Products General Manager tarek.elaraby@mail.link.net
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