understanding tomorrow, acting today

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David Whitmore, Vice Chairman and President, Americas 10 September 2013

Micro- and Macro-Views of Our Changing Industry Understanding Tomorrow, Acting Today

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Agenda – September 10

Market Update 8:30 – 9:30 a.m. Guest Speaker: Chetan Dube 9:30 – 10:30 a.m. Break: Networking 10:30 – 11:00 a.m. 9:30 – 10:30 p.m.

Disruptor Roundtable 1:30 – 2:30 p.m. Lunch 12:30 – 1:30 p.m.

One to Ones and Training 2:45 – 5:15 p.m.

Morning Workshops 11:00 – 12:30 p.m.

Close Reception 5:15 p.m.

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An ever changing landscape…

2013… 1990 2000 2010

Pluralistic Bipartisan Monolithic

Continued change and more rapid and extensive change to come…

Dynamic

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A Changing World

►Improvement to transformation

►Clarity to complexity

►Strictly defined standards to flexibility and transparency

►Transaction advisors to market navigators

►Rate of change is accelerating

Our industry is being transformed by a number of emerging trends and technologies. Characteristics include:

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Automation is a Transformational Proposition

Networks, Cloud and Labor Automation Converge via SDN

Brave New World?

AccessISGTM

Momentum Automation Survey 2013

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Add Emerging and Disruptive Technologies to the Mix

Momentum Automation Survey 2013

Big Data and Little Devices – Hospitality Firms Seek a Competitive Edge

Enterprise Software Center of Gravity Beginning to Shift to SaaS

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Contracting and Governance Redefined

David Whitmore of ISG is interviewed about utility computing http://www.isg-one.com/web/media-center/videos/utility-computing.asp

Utility Computing: An Introduction ISG Research: Record Number of Outsourcing Contracts Expiring STAMFORD, Conn., July 16, 2013 ― Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, today announced ISG Research showing that outsourcing contract expirations reached an all-time high last year and are likely to remain high in 2013.

Press Release

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Group Discussion

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Summary

►Our market has changed and will continue to change even more rapidly

►Providers’ roles need to develop. Ours may need to evolve more rapidly

►Clients want transformational change. They may want innovation

►Automation and other emerging technologies will provide further transformation - implementation and social consequences need to be more fully considered

►Service relationships will succeed by an appropriate balance of flexible development and strong governance

www.isg-one.com

Information Services Group is a leading technology insights, market intelligence and advisory services company, serving more than 450 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 800 employees and operates in 21 countries.

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