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Whitepaper | Smart Working
TYPETEC WHITEPAPER
Breaking Down the Office Walls: Why You Can Trust Smart Working to Deliver Results For Your Business
Whitepaper | Smart Working
Executive Summary
Smart working is becoming a driving force in the successful operation of companies. It influences how
employees are recruited, work conditions for employees, the cost of doing business and even the size of a
company’s headquarters. The rise of start-ups like Remote Year, which facilitates workers to travel for a
year while keeping their job, and WeWork, which offers shared workspaces for smart workers, indicates the
appetite for smart working throughout the world.
Ireland is also following this smart working trend. According to research carried out by Abodoo, a company
that specialises in recruiting smart workers, an estimated 216,000 workers are employed as smart
workers in some capacity. A survey by Blueface, the business communications technology firm, found that
more than three-quarters of Ireland’s companies have smart working policies. In recognition of this growing
trend, a conference dedicated to smart working has been created called Grow Remote. It held its inaugural
event in June 2018 in Tralee.
What Is Smart Working
Smart working is an umbrella term which describes any work that takes place outside of a traditional office
environment. In purely smart working, employees work entirely away from a company’s main office. In what
is known as hybrid or flexible working, employees may switch between the main company office, a co-
working space, a home office and even a café. Essentially, smart working means that you work in the place
where you want to work.
The rise of cloud computing, videoconferencing and other communications technologies has made it much
easier for companies of all sizes to implement smart working practices. Companies which deploy smart
working encompass a range of industries. IT is the most popular, being the most technology oriented, but
Abodoo’s research found that the finance industry also deploys smart working to a considerable extent.
Certain skills also lend themselves to employment as a smart worker, such as software development,
design and marketing.
Exploring the Potential of Smart Working
Adopting a smart working strategy can bring tangible benefits to companies and to employees. For
employees. The most practical benefit is that it virtually eliminates the commute, thus reducing employee
stress and boosting productivity. There are 200,000 commuters in Ireland, so introducing smart working is
likely to benefit a very significant proportion of Ireland’s labour force.
“For business owners and managers looking to streamline their costs, smart working can bring significant savings, of up to €9,600 a year for each employee.”
Whitepaper | Smart Working
This white paper will help you harness the benefits of smart working. It will demonstrate that smart working
can be trusted to deliver results for you and your workforce. It will also show you how to seamlessly
implement smart working practices in your business and how to overcome any barriers that may arise.
Typetec has been highly successful in implementing smart working practices and commissioned this white
paper to build trust in smart working as a way of working that is not only desirable, but feasible.
In this white paper, we will explore:
• the context for smart working, meaning the environmental, social and working conditions that
have made smart working an appealing option for companies and employees.
• the benefits that smart working can bring to your business and your workers.
• the barriers to smart working and how to overcome them.
• how to manage the change to smart working, with the right technology and the right processes.
This white paper will help you to develop a streamlined smart working strategy for your business, or to
improve the strategy you already have.
Whitepaper | Smart Working
Table of Contents
• Executive Summary
• The Context for Smart Working
• The Benefits of Smart Working
• Overcoming Barriers to Smart Working
• Managing the Change to Smart Working
• Case Study One: Richard Rodger
• Case Study Two: Richard Grant
• Conclusions
• Bibliography
• About the Author/About Typetec
Whitepaper | Smart Working
Context for Smart Working
Over the past few decades, living and working conditions in Ireland have radically changed. Our lives are
much more stressful and there is much greater pressure on our resources. This has created conditions
that are conducive to smart working.
Population Shifts
Ireland’s urban centres have all seen a growth in population over the past 50 years. The Irish Census has
tracked population shifts during this period, and all large towns and cities have seen an increase in their
population. This has created pressure points within urban populations, particularly within parts of Dublin.
This has had a knock-on effect on parts of rural Ireland. Donegal and Mayo have seen a decrease in their
population, while Limerick County has the lowest number of constituents per TD.
• There has been an increase of 11% in the population of small towns compared to 2011, and the
population of large towns increased by 6.6% during that time. The population of large towns
increased by 26% between 2002 and 2016.
• The population of the Dublin Central constituency increased by 8.2% from 2011 to 2016.
Meanwhile, Dublin North-West has the highest number of constituents per TD, at 32,331.
• The population of Donegal decreased by 1.1% and the population of Mayo decreased by 0.2%,
while Limerick County has the lowest number of constituents per TD, at 27,948.
The Impact of Commuting
The concentration of populations in urban centres has led to an increase in traffic moving to and from
those urban centres. Ireland’s motorists are making more journeys, and this is having an impact on the
length of people’s journeys, particularly at peak traffic times. The length of the average commute is also
increasing, and people with young families are particularly impacted by this trend. Commuting is also
impacting on Ireland’s carbon emissions, with each worker releasing millions of tonnes of carbon on their
journeys.
• More than one in 10 commuters, or 200,000 people, have a commute of an hour or more.
• Average daily traffic passing through the M3 toll plaza rose by 2,000 cars per year in 2015, 2016
and 2017.
• The overall population of parents of under-fives with a commute of at least an hour is 14%. This
figure rises sharply in commuter counties like Wicklow, where the figure is 25%.
• Each worker releases 4.2 million metric tonnes of carbon per year on their journeys. If every
company in Ireland allowed one person to work from home, there would be a reduction in carbon
emissions of 1.1 million metric tonnes.
Whitepaper | Smart Working
Profile of Employees
Companies in certain sectors, such as the tech industry, are finding it increasingly difficult to access the
talent they need to fill roles within their companies. As a result, talented employees are the ones in charge
when it comes to setting the terms of their employment. Younger employees in particular want to work for
companies that promote wellbeing in the workplace and that have strong corporate social responsibility
and environmental policies.
Employees in the millennial generation, aged 35 and under, are particularly drawn to smart working as a
way to achieve work-life balance and wellbeing. Flexjobs, a recruitment agency for people who want to
work flexible hours, found that 85% of millennials want to work remotely all the time, and 84% of those
millennials are motivated by the desire for work-life balance. These millennials will often negotiate for
smart working conditions as part of their employment packages. Companies with the flexibility to offer
these packages will be in a stronger position to attract young, talented employees.
Cost of Doing Business in Ireland
Doing business in Ireland is seen as an expensive undertaking, and businesses are experiencing a lot of
cost pressures. Labour costs are seen as the biggest cost facing SMEs, and many businesses have noted
an increase in labour costs. The cost of buying, renting and maintaining a property and the cost of utilities
are also seen as significant by SMEs.
• Costs are a pressing issue for 11% of
SMEs, meaning that more than one in
10 businesses have issues regarding
costs. • More than half of all Irish businesses
(55%) noted an increase in labour
costs over time.
• Property costs account for between 4%
and 15% of all location-sensitive costs
for service businesses, and utilities
make up 1-7% of costs for these
businesses.
“85% of millennials want to work remotely all of the time.”
Whitepaper | Smart Working
The Benefits of Smart Working
Smart working can help companies to achieve the results they want and to create attractive workplace for
their employees. In this white paper, we have identified three major benefits to smart working: talent
acquisition, increased productivity and wellbeing amongst employees and financial benefits.
Talent Acquisition
Smart working offers companies an opportunity to widen the skillsets available to them, particularly in the
tech sector, which often experiences a shortage of skills. Location is no longer a barrier to recruitment, as
people can work for companies from any part of the world. Smart working also removes the barrier of
mobility, allowing talented people who have disabilities or who have family commitments to enter the
workforce. Louise O’Conor, Chief Digital Officer at Abodoo, says that tapping into the increased appetite for
smart working among employees can help companies plug their talent gaps. ‘The war for talent has been
going on for years. There are not enough skills within a commutable distance for companies to hire what
they need. Smart working opens up a talent pool for companies to hire based on skills and not location.’
Worker Productivity and Wellbeing
Smart working can help companies create conditions that improve the wellbeing and productivity of their
employees. Productivity and wellbeing are inextricably linked. If an employee, is in good physical health
and is less stressed, they will be more productive. Smart working enables workers to control their working
hours, which means they can balance their work with their other responsibilities. Because commuting
times are now much shorter, workers now have more time to complete their work. Sick leave becomes less
of a problem, because workers can work from home while sick.
• 52% of smart working employees report that they still work from home while sick.
• 82% of smart workers reported feeling less stress and 80% said they felt their morale had been
boosted as a result of smart working.
• A 2011 study from the Journal of Health and Social Behaviour showed that if people can control
their working hours and their tasks, they’ll gain as much as three hours sleep a night.
Financial Benefits
Deploying smart working practices can bring massive savings to companies. The biggest opportunity for
savings is in labour costs, as smart working reduces the costs of absenteeism. The cost of buying or
renting a property can be reduced, because if fewer employees are based at a company headquarters,
companies can downsize their facilities. Smart working also helps companies save on day-to-day
operational costs which can accumulate over time, such as electricity, stationery, broadband and other
incidentals.
• Overall, companies can potentially save €9,600 on average per employee per year, for each
employee who works remotely on a part-time basis.
• Microsoft Ireland has a staff of 6,000, but its headquarters has space for only 2,000 workers
because the rest are engaged in smart working. InVision, which designs cloud computing
solutions, has no headquarters at all, because its operations model is based exclusively on smart
working.
• A survey by Global Workplace Analytics found that absenteeism has reduced by 31% among smart
workers.
Whitepaper | Smart Working
Whitepaper | Smart Working
Overcoming Barriers to Smart working
Security and Trust Issues
Security is a factor when making the transition to smart working. Companies may be concerned that their
smart workers will be more vulnerable to having their devices stolen or that they will be hacked, and this is
a valid concern. Irish telecoms company Blueface reported in its Business Communications Technology
Insight Report for 2018 that 57% of companies with more than 200 employees had been subject to
hacking or phishing attempts in the last 12 months.
However, the technological solutions that facilitate smart working actually give greater protection against
hacking for people working outside of the company’s office. With cloud computing, your smart workers can
access the company’s IT systems in the same way as the main office employees can, and therefore, the
same protections can be afforded to them. Also, the arrival of GDPR has actually strengthened conditions
for secure collaboration, because GDPR regulations require all employees to be careful with their own data
and the data they are handling for others.
Accountability and Productivity Issues
There is a perception that when people are working from home or away from the supervision of
management, workers will become less productive and targets will not be met. However, workers will still
have to achieve the outputs set for them and meet deadlines. They will simply be meeting those deadlines
in a timeframe that suits them. Ultimately, the focus must be on the worker’s ability to meet the deadline
rather than the hours worked.
If smart workers are encouraged to use their time effectively, productivity will increase overall. Professor
Nicholas Bloom of Stanford University in the US conducted a study in conjunction with Chinese travel
agency CTrip. This study demonstrated that smart workers made more effective use of their time, and this
boosted their productivity. A cohort of call centre workers for CTrip volunteered to work from home, and
productivity among those workers increased by 13%. 9% of this 13% increase was attributed to fewer
breaks and fewer sick days, meaning that employees worked for longer on each shift. When working from
home was rolled out to all workers, productivity increased by 22%.
“…productivity among those ‘from home’ workers increased by 13%. 9% of this 13% increase was attributed to fewer breaks and fewer sick days.”
Whitepaper | Smart Working
Keeping Workers Connected
Smart workers may find it difficult to maintain a connection with the company they work for. There is also a
concern that knowledge may not be transferred effectively if people are not actually present in the office.
On a more personal level, smart working can be a lonely experience for some employees, which can affect
mental health, stress levels and productivity. A State of Remote Work report compiled by Buffer, an app
that helps people schedule their Twitter posts, found that 21% of smart workers experience loneliness.
Louise O’Conor of Abodoo believes that if regular contact is maintained between a company and its smart
workers, there is no reason why a smart worker should feel isolated or cut off from company activities.
‘People ask me all the time am I lonely working remotely,’ she says. ‘I don’t have time to be lonely. I am
talking to people all day long.’
Whitepaper | Smart Working
Managing the Change to Smart Working
Being able to successfully manage the change to smart working depends on the processes that managers
put in place. There are many free technology tools that will help companies create those streamlined
processes, but people management is just as crucial in implementing successful smart working practices.
Another important ingredient is effective communication, putting strong communications mechanisms in
place and making it clear to employees what you expect of them. This will ensure continuity of performance
and service to customers even when employees are working in different places.
Deploying Technology
Good Broadband Connection
Smart working cannot happen without a good broadband connection. There is much talk in the media
about the uneven quality of broadband in Ireland and the difficulties in rolling out high-speed broadband.
Nonetheless, according to the Blueface ICT Insights Report, 96.4% of businesses have access to some
form of broadband, and almost one in four (24.5%) of businesses have a headline speed of 30MB or more.
This means it should be possible for most businesses to facilitate smart working.
For Smart Workers at home a good broadband connection is essential. However, co-working spaces with
dedicated connections are providing alternate options that can be equally productive and convenient.
They also provide a valuable social aspect.
Video Conferencing:
Video conferencing software like Microsoft Teams, Zoom and Skype for Business have become go-to tools
for businesses which need to conduct meetings for smart working teams. Blueface’s ICT Insights Report
found that 70.9% of Irish businesses use some form of computer-based videoconferencing technology to
ensure the smooth running of their business. These systems allow people to record meetings, so they can
play back the content and ensure they have accurately grasped the points made. This is particularly useful
when people aren’t meeting face to face, as it reduces the likelihood of miscommunications.
Security of Access and Storage
Cloud computing systems make it easy for smart workers to access company documents from anywhere.
Smart workers can also access cloud storage systems that will let them store files securely in remote
locations, reducing their risk of being hacked. There is a more sophisticated cloud management system
called Microsoft Azure for businesses with complex needs who are looking to offer their services in various
parts of the world.
When people are working away from the office, they are more likely to rely on their smartphones to
collaborate on documents and access company systems. This means their documents will need to be
protected while they are using their phones, to prevent data leakage. There is software available that
facilitates this, through a process known as mobile device management. This software avails of a phone’s
own security features to strengthen the security of the phone. It can also wipe devices remotely, ensuring
that sensitive information won’t be accessed by hackers.
Whitepaper | Smart Working
Collaborating on Projects
Document-sharing systems enable smart workers to collaborate virtually on the creation of a document.
Employees can give each other feedback which they can then implement. Companies can take this a step
further with a full-scale collaboration platform like Microsoft Teams. This is an umbrella platform that
encompasses document sharing and messaging. Employees can share documents, organise video
conferences, store files and message each other within the Teams platform. Project management apps
also help managers monitor all their projects and organise the tasks they give to themselves and their
teams. They give managers an overview on how projects are progressing and what needs to be done.
Messaging Systems
There are plenty of platforms that facilitate instant messaging, which team members can use to ask each
other a quick question or give prompt feedback on work being done. This makes instant messaging a
handy decision-making tool when people are not working in the same office. Instant messaging also
reduces the volume of emails people are dealing with, so levels of productivity are maintained. However,
for more formal communication which requires the exchange of sensitive data, email is still a trusted
method of communication.
Managing People
Set Targets and Hours
Many managers set core office hours for smart workers, to ensure that smart workers are available to
them during traditional office hours. Company metrics used to measure performance will still apply to
smart workers, and poorly completed work will soon become evident. If good working processes are in
place, smart workers will be clear about what’s expected of them and will deliver the results that the
company is looking for.
Regular Meeting Structure
Meetings are a staple of office life, and that practice can easily transfer to smart working. Companies
simply ned to change their perspective on the room where that meeting happens; employees don’t all need
to be in the same place. Managers can use a calendar app to streamline their team’s schedules and
arrange meetings. Regular meetings will help smart workers feel valued as part of the team. Holding face
to face meetings makes it easier for managers to pinpoint problems the teams may be experiencing, so
they can resolve these problems before they become problems for the company.
Whitepaper | Smart Working
Case Study One: The CEO’s Perspective
Richard Rodger, Voxgig
Context for Smart Working
Richard Rodger is the CEO of Voxgig, a company that has been built on smart working from the beginning.
Voxgig is a startup company that develops event management software and solutions for people who
organise and speak at events. It also helps sponsors and exhibitors sell their goods and services at events.
Rodger has a team of nine smart workers, who are based in Ireland, England, Spain and Romania.
Process Used to Implement Smart Working
Rodger believes in respecting the commitments of his employees, and has created a culture of
asynchronous communication. This allows people to respond to messages in their own time, so they can
attend to their personal commitments without guilt. Everyone in the company, including Rodger, has
created a mini-profile, specifying how they like to communicate, when they are available and what tasks
they are able to complete. The employees use Slack and WhatsApp for instant messaging and Google Docs
for cloud storage.
Benefits of Smart Working
Rodger needed a particular skillset for Voxgig and offering smart working helped him attract people who
possessed that skillset. Because he was not restricted by location, he could tap into a bigger pool of talent,
and being able to offer smart working increased the appeal of his company for the highly qualified people
he was looking to attract. ‘The most interesting people, who have the best talents, can afford to set their
own terms,’ he says. ‘If those terms mean working from home, the company must accommodate them.’
Rodger believes that the main reason why smart working boosts productivity because it gives people a
quiet space to think and to create. Being given this space helps them to achieve a flow state, a state of
intense concentration that allows them to achieve maximum performance. ‘Creative, intellectual work is
best done when people can sit and concentre for a couple of hours at a time. If someone is at home with
no distractions, they will be able to do a couple of days’ work in a morning.’
Smart working has helped Rodger greatly reduce his costs. Instead of having to hire an office for 10
people, he can rent a co-working space for himself at a lower cost, and he can also cut out the
administrative costs of running an office. On top of that, he has found that he is getting more work from
employees for the same wage, because people are working the hours they would have previously spent
commuting.
Overcoming Barriers to Smart Working
Rodger has found that when people are working remotely, it’s easy for communications to be
misconstrued. He recommends that managers be explicit in outlining their expectations for their
employees, as they will not be meeting the employees face to face. ‘People aren’t meeting around the
water cooler, and it’s easy for them to take offence when they’re working remotely,’ he says. ‘For example,
you may ask them to do something which seems reasonable, but they find it unreasonable due to their
circumstances.’
Whitepaper | Smart Working
Recommendations
Richard Rodger recommends that companies should analyse the costs of smart working compared to
traditional office working, factoring in intangible costs and benefits. They should ensure that people’s
laptops are encrypted and that they are using secure systems to upload documents. Ultimately, Rodger
recommends that companies commit fully to smart working, so all of a company’s employees should be
engaged in smart working. This means all the employees have equal status and are equally connected to
the company.
Whitepaper | Smart Working
Case Study Two: The Worker’s Perspective
Richard Grant, RT Grant
Context for Smart Working
Richard Grant is a marketing professional who supplied marketing services as a smart worker to a digital
marketing company in Dublin from Amsterdam. He operated on a freelance basis under his own company
name, RT Grant Consulting. He split his time between a co-working space and his home, and the
arrangement lasted 18 months. Grant managed a team based in Dublin, Spain and a company office in
Canada.
Process Used to Implement Smart Working
Grant largely preferred to communicate with his team via traditional telephone calls, but found Skype
useful for training people. He also found video tutorials useful for passing on knowledge to his team. He
used a project management tool called Kanban to monitor the progress of his team. This tool provided a
virtual board which gave a visual representation of how close the team were to completing their tasks. The
team also used Kanban to collaborate on projects. Grant found the virtual board useful for keeping his
team on target. ‘I find when people are working from home, you have to stay on top of them,’ he says.
‘People could drop off a little bit, and the board was good for helping me keep on top of them.’
Benefits of Smart Working
Grant still worked set office hours so he could cater to the Canadian market his company was targeting.
However, he found that smart working helped him focus on longer-term projects and tasks requiring
creative planning. He was also more inclined to continue working from home if he was sick rather than
taking leave. With regard to talent acquisition, smart working enabled Grant to continue working with his
original employer. It also helped him to retain a team member who was looking after a young child and was
finding it hard to balance that with work. ‘[Smart working] let her continue working and I would much rather
have her stay on and work remotely,’ he says. ‘It was much more efficient than having to hire and train
someone new.’
Challenges of Smart Working
Grant believes that smart workers have to fight harder to stay connected to the company they are working
for. Because smart workers are working away from the office, it takes longer for issues to be resolved, so
inefficiencies can arise and knowledge may be lost. ‘You fall out of the loop,’ Grant says. ‘You can’t just
walk up to a desk and have someone explain a problem to you. Or there might be a security change
[mentioned] in an email and you don’t find that out until later.’
Recommendations
Grant has found that if people are able to meet face to face as well as virtually, they will work more
effectively together. He himself is glad that he could touch base with his company’s Dublin office, and he
travelled there once every quarter. Grant also recommends that companies create watertight processes so
that smart workers can be effectively integrated into the company. He believes that if the overall
management [of a company] deploys good long-term planning, employees can keep working remotely.
Whitepaper | Smart Working
Conclusions of White Paper
Here, we summarise the main learnings this white paper offers to companies considering smart working.
The Time Is Right: Current living and working conditions in Ireland are increasing the appetite for smart
working among companies and employees. Smart working offers a way to control business costs and to
avoid lengthy commutes. The climate for recruitment is also changing, as employees increasingly set their
own terms for employment, and there is a particularly strong appetite for smart working among workers
aged 35 and under.
Smart Working Brings Financial Benefits: If companies implement smart working practices, the costs of
running a business on a day to day basis will be reduced, because companies will not have to finance the
running of a large office and of a large team of staff within that office. When balanced against the savings
it can generate, investing in smart working can be considered worthwhile. Smart working also reduces
rates of absenteeism, saving on labour costs and increasing productivity.
You Will Attract and Retain Workers: Offering smart working conditions will help companies attract the best
talent and to overcome skills shortages because they will no longer be restricted by location in hiring the
skills they need. Once they are hired, these talented employees will be more likely to remain with the
company, as they will be able to work in a way that fits with their lifestyle and commitments. This is a
priority for younger employees and employees with family commitments. Offering smart working will also
give companies the opportunity to demonstrate that they care about their employees’ wellbeing, which is a
metric that these employees will use to decide if they want to work with a company.
Put Processes in Place: Smart working does not come without difficulties. There are valid trust issues in
relation to smart working. Companies are concerned about whether technology is secure enough to
facilitate smart working and about how to effectively measure the performance of employees when they
are not in the office. A lot of the difficulties associated with smart working can be overcome by putting
processes in place to manage teams and to streamline technology. People-management processes include
regular meetings, the setting of targets to measure performance and the initiation of social gatherings to
foster team inclusion. Technology processes include fast, efficient communication channels, collaboration
tools and secure cloud storage facilities.
Figures Demonstrating the Appetite for Remote Working
• 14% of parents of under-fives in Ireland have a commute of an hour or more.
• 77% of employees who work in SMEs are in favour of smart working.
• 85% of millennials want to do smart working 100% of the time.
• 84% of these millennials say that this is because they want to achieve work-life balance.
Statistics Proving That Smart Working Delivers Results
• Smart working can potentially save your company up to €9,600 per year, per employee.
• 52% of smart workers still work while sick, thereby reducing absenteeism rates.
• 82% of smart workers noticed a boost in morale as a result of smart working.
• Workers who control their working hours can gain up to three hours of sleep a night.
Whitepaper | Smart Working
Bibliography of Research Sources
Reports
Costs of Doing Business in Ireland, National Competitiveness Council (2018)
Census 2016 Summary Results. Central Statistics Office (2017)
Census of Population 2016 – Profile 6 Commuting in Ireland, Central Statistics Office (2017)
Business and Communications Technology Insight Report, Blueface (2018)
ICT Insights Report, Blueface (2018)
The Future of Business in Ireland: A Conversation with SMEs. A report by Vodafone (2018)
State of Telecommuting in the US Employee Workforce, Global Workplace Analytics (2017)
State of Telecommuting 2014, PGi (2014)
Remote Collaborative Worker Survey, CoSo Cloud (2015)
State of Smart Working Report, Buffer (2018). Findings published on the Buffer blog.
Journals
P Moen, E Kelly, E Transby, Q Huang, ‘Changing Work, Changing Health: Can Real Work-Time Flexibility
Promote Health Behaviours and Wellbeing?’ Journal of Health and Social Behaviour, (2011)
N Bloom, J Liang, J Roberts, ZJ Ying, ‘Does Working from Home Work? Evidence from a Chinese
Experiment.’ US National Bureau of Economic Research (2013)
Online Sources
Transport Infrastructure Ireland Toll Plaza Data
Changing Workplace Practices of Millennials, Jessica Howington, Flexjobs Blog
Whitepaper | Smart Working
About the Author
Derbhile Graham has a background in journalism. She holds a Masters Degree from DCU in Journalism
and a BA in English and History from UCC. Graham’s journalism has appeared in numerous national
newspapers and trade publications, including The Irish Examiner, PC Live, Irish Medical Times and Council
Review. In 2009, she set up WriteWords Editorial, which offers writing services, editing services, and
training in content creation. As part of this service, she offers content creation services to small and
medium enterprises, including press releases, blogs and web content. Companies she has done
copywriting for include Islandbridge Brand Consulting, nearForm and Red Heaven Web Design.
About Typetec
Typetec has been providing IT management services to businesses for over 35 years. Its mission is to
create IT solutions and Cloud Migrations that are tailor made for each business.
Typetec is a Gold Certified Microsoft partner and Apple Authorised Reseller in addition to providing
solutions from Cisco, Vade Security, VMWare, DELL, HP and more.
Typetec has a team of 40 employees, and initiated full adoption of smart working for its own employees in
2017.
Acknowledgements
The author would like to thank Richard Rodger and Richard Grant for volunteering to be the subjects of the
case studies.
The author would also like to thank Louise O’Conor from Abodoo and the employees of Typetec and T2 for
supplying background information and constructive feedback.
Final Call to Action
If you are considering making the transition to smart working and would like to find out how to implement
cloud systems for your smart workers that you can trust, please contact our team. We will be happy to
share our experiences and offer you expert advice on the cloud and IT solutions that fit your business best.
We will deliver smart working for your business, so you can leverage its considerable benefits.
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