types of service level agreements
Post on 25-Dec-2014
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Types of Service Level Agreement
As a Service Level Agreement can be used in many areas, there are several types of SLA that can be used, including:
- Customer SLA: This is where there is an agreement with an individual customer
- Service SLA: This service agreement is for every customer making use of the services being provided
- Multi-level SLA: This is a combination of levels with the purpose of addressing multiple sets of customers
- Corporate SLA: This covers all Service Level Management (SLM) issues
- Customer Level SLA: Covers all SLM issues that apply to a particular group of customers
- Service Level SLA: This covers all SLM issues that apply to specific services
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