tuesday, february 15, 20001 management of information systems: 45-870 mini-3 spring 2000
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Tuesday, February 15, 2000 2
Agenda Announcements – Schedule Updates Return of Technology Byte Review of IT Diagnosis IT Diagnosis: In-Class Exercise Intranets in Business Video on Intranet Applications Extending Intranets: Extranets Enterprise Collaboration
Technologies
Tuesday, February 15, 2000 3
Schedule Updates Sonoco I/T Diagnosis
Due no later than Tuesday, 22-Feb, 2000, by start of class
Ford I/T Strategy Analysis No assignment due Article and discussion questions will
be distributed on Tuesday, 22-Feb We will discuss the article and
discussion questions informally in class on 29-Feb
Tuesday, February 15, 2000 4
Schedule Updates What does this mean for you?
More sleep! Only one case assignment (not two) More time to do a good job on Sonoco
Case Analysis and IT Exercise III
Tuesday, February 15, 2000 5
Schedule Updates IT Exercise III (Web Stores)
Will distribute and explain on Thursday, 17-Feb
Additional technical explanation on Tuesday, 22-Feb
Tuesday, February 15, 2000 6
Schedule Updates Guest Speakers
Feb 22, Mr. Alberto Espinosa, CEO of Mayor Maynot Deliver, Inc. to discuss:
ASP and web databases IT Exercise III
Feb 24, Guest Speaker, AT Kearney, to discuss:
Developing an I/T Strategy
Tuesday, February 15, 2000 7
IT Diagnosis: Assessing Opportunities for E-Commerce IT Diagnosis
Describes how IS activities (input, processing, output, storage, control) are accomplished
Describes how use of resources (people, hardware, network, software) support the conversion of data resources into information products
Answers the question: “what resources are required to accomplish the activities that can produce the information products needed by end users?”
Tuesday, February 15, 2000 8
IT Diagnosis:The IS Component Matrix
IS Activities and Resources
Hardware
Software
People
Data Informa-tion Products
Input
Processing
Output
Storage
Control
Tuesday, February 15, 2000 10
Case Analysis:Sonoco IT Diagnosis Read the Sonoco Case (pp. A8-
A13) Also check:
http://www.datamation.com/entap/02son.html
Tuesday, February 15, 2000 11
Case Analysis:Sonoco IT Diagnosis
Write a short report to briefly address these questions: Create an IS component matrix to:
document the IS activities and resources in Sonoco’s order fulfillment and other information systems
Using your IS component matrix: identify some opportunities for e-commerce for Sonoco based
upon their IS activities describe how Sonoco should adapt or extend its IS resources to
realize these opportunities Describe the role of IT in Sonoco:
in the late 1980’s and early 1990’s in the new business strategies in an e-commerce marketplace
Tuesday, February 15, 2000 12
IT Diagnosis:In-Class Exercise Read the brief description of CMU’s
parking allocation system Based upon the description, create
an IS component matrix to document the activities and resources in this information system
What e-commerce opportunities do you see for improvement to this system
Tuesday, February 15, 2000 13
Example of IT Diagnosis:The IS Component Matrix for CMU’s Parking System
IS Activities and Resources
Hardware
Software
People
Data Informa-tion Products
Input
Processing
Output
Storage
Control
Tuesday, February 15, 2000 14
Example of IT Diagnosis:Opportunities for E-commerce What e-commerce opportunities do
you see for improvement to CMU’s parking system
Tuesday, February 15, 2000 15
Enterprise-Wide Systems Intranets and Extranets Enterprise Collaboration
Technologies
Tuesday, February 15, 2000 16
Intranets Characteristics:
Network, inside organization, uses Internet technologies to provide information sharing, communications, collaboration, support of business processes
Protected by security Can be accessed through the intranets
of customers, suppliers, and other business partners via extranet links
Tuesday, February 15, 2000 18
Levels of Intranet Applications
Level 1: Provide access to information Examples:
Level 2: Facilitate collaboration within and across departments Examples:
Level 3: Process online transactions Examples:
Tuesday, February 15, 2000 20
Enabling Transaction Processing on an Intranet CGI (Common Gateway Interface)
Forms Scripts
Java (applets) ActiveX
Tuesday, February 15, 2000 21
Intranet Applications (Video) Discussion Questions:
Why are intranets easier to learn than typical computer applications?
What are the benefits and limitations of a corporate intranet?
What levels of intranet applications does Metamor use?
Tuesday, February 15, 2000 22
CORPORATEINTRANET
EngineeringServer
Internet Web Sites
Internet Links
Customers
Extranet Links
H.R.Server
Other Company Locations
Intranet Links
Legacy DataServer
MarketingServer
Extranet Links
Suppliers
Linking Intranets to Extranets, the Internet
Tuesday, February 15, 2000 29
CommunicateCommunicate
CollaborateCollaborateCoordinateCoordinate
Goals of EnterpriseCollaboration
Systems
Enterprise Collaboration
Tuesday, February 15, 2000 30
ElectronicCommunications
Tools
ElectronicCommunications
Tools
EnterpriseConferencing
Tools
EnterpriseConferencing
Tools
Collaborative WorkManagement
Tools
Collaborative WorkManagement
Tools
Groupware forEnterprise
Collaboration
Groupware forEnterprise
Collaboration
Technologies for Electronic Collaboration
Tuesday, February 15, 2000 31
Voice MailVoice Mail
E-MailE-Mail
Web Publishing
Web Publishing
Bulletin Board
Systems
Bulletin Board
SystemsFaxingFaxing
GroupwareElectronic
CommunicationsTools
Electronic Communications Technologies
Tuesday, February 15, 2000 32
Data Conferencing
Videoconferencing
DiscussionForums
Electronic MeetingSystems
VoiceConferencing Chat Systems
Groupware Enterprise
CollaborationTools
Enterprise Collaboration Technologies
Tuesday, February 15, 2000 33
Task andProject
Management
Task andProject
Management
Calendaringand
Scheduling
Calendaringand
Scheduling
Other JointWork ToolsOther JointWork Tools
KnowledgeManagementKnowledge
ManagementWorkflowSystemsWorkflowSystems
GroupwareCollaborative Work
ManagementTools
Collaborative Work Management Technologies
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