treat everyone like it’s their birthday, caterina rizzi, breather
Post on 16-Apr-2017
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Caterina Rizzi CCO & Co-Founder, Breather
Treat them like it’s their birthday
52% word of moutheverything else
1. Anticipate their needs
2. Consistent Experience
Embrace the haters
Expectations Reality
3. Be memorable
(in a good way!)3. Be memorable
Make a connection
Assess the situation
Plan based on the possibilities.
Achieve results.
A. Sorry B. Maybe next time?
C. Exceed expectations
Caterina Rizzi CCO & Co-Founder, Breather
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