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TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Transnational Skill Standards
Product Specialist Engineer REFERENCE ID: TEL/Q6204
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Mapping for Product Specialist (TEL/Q6204) with UK Qualification in Telecom Sector/UK NOS (ESKITP903301)
Link to Indian Qualification Pack: http://www.nsdcindia.org/sites/default/files/files/Product-Specialist-Engineer.pdf
Link to UK Qualification: http://nos.ukces.org.uk/PublishedNos/ESKITP903301.pdf
Section I: NOS Mapping of Product specialist Engineer with the Installation, Implementation and Handover of Network Infra Services in UK Qualification.
NOS Mapping: A Summary Indian NOS
Code Indian NOS UK NOS Code UK NOS Remarks, if any
TEL/N6215
Rectify critical faults
ESKITP903301
Installation, Implementation and Handover of Network Infra Services
One UK NOS cover three Indian NOS
TEL/N6216
Assist in upgrades and technology roll out
TEL/N6217
Train field team and customers
1
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Section II: Compares the competencies in Indian NOS with those of UK NOS.
NOS Mapping Descriptions
Indian QP Title Product specialist UK Qualification Installation, Implementation and Handover of Network Infra Services (level 3)
Indian QP Code TEL/Q6204 UK Qualification Code ESKITP903301
Indian NOS Code Rectify Critical Faults
UK NOS Code Installation, Implementation and Handover of Network Infra Services
Indian NOS TEL/Q6215 UK NOS ESKITP903301
Scope
The role involves supporting rectification of critical, emergency and other escalated faults pertaining to own responsibility area
Overview
This sub-discipline Network Support (903) is concerned with the competencies required for network operations and support to ensure the ongoing availability of IT services, systems and assets. It includes the primary installation, implementation and optimisation of Network hardware and software. Network support can expect to support not only the users of the systems but also to the service delivery functions. Support normally takes the form of investigation and resolution of incidents for the network infrastructure. It may
2
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Scope
Overview
also include monitoring of performance and security. Solutions to incidents and problems may be provided through advice, training, provision of new services, fault correction and other work around or modifications to the infrastructure. Working in the associate professional network design role (9033) is primarily focussed on the installation, implementation and handover of network infrastructure including support to staff, users and suppliers.
3
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Respond to fault Escalations
You must be able to: PC1. ensure timely handling of customer/ field queries
You must be able to: P7. provide support to staff and users of the network infrastructure throughout the organisation in line with organisational procedures
None
PC2. obtain all alarm information and determine alarm severity, SLAs and the affected network elements by collating all the information
P8. undertake network fault investigations and remediation in a range of network environments in line with organisational procedures
None
PC3. ensure understanding of nature of alarm, and provide information to/ seek advice from relevant parties as required
P8. undertake network fault investigations and remediation in a range of network environments in line with organisational procedures
None
Conduct remote testing and fault Diagnoses
PC1. utilize company specific technical database to identify the root cause of fault and determine corrective steps
P8. undertake network fault investigations and remediation in a range of network environments in line with organisational procedures
None
PC2. in case details are not available in technical database isolate the root cause of fault by conducting appropriate remote diagnostic tests like remotely
P8. undertake network fault investigations and remediation in a range of network environments in line with organisational procedures
None
PC3. determine the options to rectify the fault and confirm with supervisors if required
P8. undertake network fault investigations and remediation in a range of network environments in line with organisational procedures
None
PC4. refer equipment manual and other vendor specific material to identify fault rectification steps if required
P8. undertake network fault investigations and remediation in a range of network environments in line with organisational procedures
None
4
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Rectify faults in coordination with the field engineers
PC1. provide clear and concise instructions to field staff to facilitate all repair efforts and observe full implementation of the advice
P7. provide support to staff and users of the network infrastructure throughout the organisation in line with organisational procedures
None
PC2. monitor the progress of the network repair effort to ensure compliance to timelines of the ticket
P6. regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
PC3. ensure rectification of network problem/ fault within the alarm SLAs
P6. regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
PC4. escalate unresolved faults/ instances of delays in resolution to higher authorities/ specialists
P10.communicate the results of network fault investigations and remediation activities to managers and other stakeholders in line with organisational procedures
None
PC5. monitor relevant alarms in co-ordination with NOC team to confirm effectiveness of the rectification process
P6. regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
Report & Record
PC6. notify all relevant parties of the results of the fault rectification status
P10. communicate the results of network fault investigations and remediation activities to managers and other stakeholders in line with organisational procedures
None
5
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
PC7. prepare fault report and forward root cause analysis to the customers
P9.document network fault investigations and remediation activities in line with organisational procedures
None
PC8. identify other documentation to be completed relating to one’s role and follow reporting procedures as prescribed by the company
P9.document network fault investigations and remediation activities in line with organisational procedures
None
PC9. ensure that all documents are available to the appropriate authorities for review and reference
P9.document network fault investigations and remediation activities in line with organisational procedures
None
Knowledge and understanding
A. Organisational context
You need to know and understand: KA1. risk and impact of not following defined procedures/work instructions
You need to know and understand: K8.the potential implications of systems installation, implementing and handover deliverable being incorrect, incomplete, inadequate and/or inappropriate
None
KA2. escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system failures ,fire and power failures
K10.the importance of ensuring that agreed network integrity, security and disaster recovery requirements are in place during systems installation, implementation and handover activities
None
KA3. SHE and OHS guidelines and regulations as per company’s norms
K2.the range of industry standard network layouts and software
None
B. Technical Knowledge
KB3. network topology like ring structure, daisy chain structure and their traffic handling capabilities and characteristics
K4.the principles of networking, protocols and associated technologies (this should include the latest published versions of the OSI layer model, IP, TCP/IP, routing and switching, WANs and LANs)
None
6
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KB4. functionality and working intricacies of equipment like BTS, BSC, MSC, MGW, HLR, SDP and their software versions – for own responsibility area
K1.the different types of networks for data, voice and other services
None
KB6. detailed product specific knowledge
K2.the range of industry standard network layouts and software
None
KB7. knowledge of IP based network - IP back-hauling and IP networking
K4.the principles of networking, protocols and associated technologies (this should include the latest published versions of the OSI layer model, IP, TCP/IP, routing and switching, WANs and LANs)
None
KB8. knowledge of Network Monitoring System
K11.how to undertake network fault investigations and remediation activities on a range of network types
None
KB9. standard fault-finding (troubleshooting) techniques
K11.how to undertake network fault investigations and remediation activities on a range of network types
None
KB10. knowledge of alarm types, resolution and remedy SLAs and escalation matrix
K14.different types and levels of support of the network infrastructure required by users
None
KB11. implications for non-response to tickets within defined SLAs
K8.the potential implications of systems installation, implementing and handover deliverable being incorrect
None
7
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
NOS Mapping Descriptions
Indian QP Title Product specialist UK Qualification Installation, Implementation and Handover of Network Infra Services (level 3)
Indian QP Code TEL/Q6204 UK Qualification Code ESKITP903301
Indian NOS Code Assist in upgrades and technology roll out
UK NOS Code Installation, Implementation and Handover of Network Infra Services
Indian NOS TEL/Q6216 UK NOS ESKITP903301
Scope
The role involves assisting field teams in critical upgrade and new technology roll-out activities pertaining to own responsibility area. It is critical to ensure timely response to the change order and effectiveness of the change implemented.
Overview
This sub-discipline Network Support (903) is concerned with the competencies required for network operations and support to ensure the ongoing availability of IT services, systems and assets. It includes the primary installation, implementation and optimisation of Network hardware and software. Network support can expect to support not only the users of the systems but also to the service delivery functions. Support normally takes the form of investigation and resolution of incidents for the network infrastructure. It may
8
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Scope
Overview
also include monitoring of performance and security. Solutions to incidents and problems may be provided through advice, training, provision of new services, fault correction and other work around or modifications to the infrastructure. Working in the associate professional network design role (9033) is primarily focussed on the installation, implementation and handover of network infrastructure including support to staff, users and suppliers.
9
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Determine availability of new upgrade/ technology and develop implementation plan
You must be able to: PC1. maintain list of upgrades available and their due dates for implementation
You must be able to: P3.undertake systems upgrades to network hardware, software and operating systems in line with organisational standards
None
PC2. determine impact of upgrade on existing hardware as per upgrade release note
P3.undertake systems upgrades to network hardware, software and operating systems in line with organisational standards
None
PC3. assess need for additional/ new hardware support as per upgrade requirements and ensure availability of appropriate spare hardware
P3.undertake systems upgrades to network hardware, software and operating systems in line with organisational standards
None
PC4. develop implementation plan and identify dependencies
P3.undertake systems upgrades to network hardware, software and operating systems in line with organisational standards
None
PC5. assess the potential impact of the proposed plan on customers and network and plan for possible outage or deferral of plan
P2.undertake systems upgrades to network hardware, software and operating systems in line with organisational standards
None
PC6. intimate the customers in case of non-service impacting change and obtain required approvals in case the change is expected to be service impacting
P2.follow organisational transition and deployment plans in order to deliver upgrades to network infrastructure in line with organisational requirements
None
Pre-testing of upgrades/ new technology
PC1. ensure testing of upgrades in test environment (test bed) prior to their rollout
P3.undertake systems upgrades to network hardware, software and operating systems in line with organisational standards
None
PC2. identify parameters based on which success of upgrade
P3.undertake systems upgrades to network hardware, software
None
10
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
results would be measured and operating systems in line with organisational standards
PC3. ensure test results are verified and documented
P4.document network infrastructure upgrades and changes in accordance with organisational procedures
None
PC4. ensure development of back-out plan in case of emergency/ failure during and post upgrade activity
P3.document network infrastructure upgrades and changes in accordance with organisational procedures
None
Implement upgrades/new technology rollouts and perform post testing
PC1. undertake implementation of upgrade/ new technology in live environment as per the manual or other technical documentation available
P2.follow organisational transition and deployment plans in order to deliver upgrades to network infrastructure in line with organisational requirements
None
PC2. ensure continuous monitoring of the activities and notify change requestor/ NOC team in case any problems are encountered
P6.regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
PC3. test effectiveness of upgrade activity to ensure that the results are in line with expectations
P6.regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
PC4. abort change and implement contingency/ back-out plan should the change plan not be realised without major disruption to network
P3.undertake systems upgrades to network hardware, software and operating systems in line with organisational standards
None
PC5. ensure compliance with the defined SLA for carrying out changes and in case of emergency request customer for extension of period
P6.regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
11
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
PC6. utilize spares if required, and send faulty equipment for repair and replacement
P1.install and configure network components, including switches, routers and firewalls in line with organisational standards
None
PC7. monitor network alarms and functionality in co-ordination with the NOC team to confirm effectiveness of the change process
P6.regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
Report & Record PC1. ensure all relevant parties (including NOC team, other supervisors) are notified of the results of the activity
P10.communicate the results of network fault investigations
and remediation activities to
managers and other stakeholders in line with
organisational procedures
None
PC2. ensure that documents that are required to be updated are identified and updated
P9.document network fault investigations and remediation activities in line with organisational procedures
None
PC3. ensure that documents are available to all appropriate authorities to inspect
P10.communicate the results of network fault investigations and remediation activities to managers and other stakeholders in line with organisational procedures
None
Knowledge and understanding;
B. Technical Knowledge You need to know and understand: KB1. network topology like ring structure, daisy chain structure and their traffic handling capabilities and characteristics
the principles of networking, protocols and associated technologies (this should include the latest published versions of the OSI layer model, IP, TCP/IP, routing and switching, WANs and LANs)
None
KB2. parameters based on which success of upgrade activity would be tested
how to optimise network performance following installation
None
KB8. standard fault-finding how to undertake network fault None
12
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
(troubleshooting) techniques investigations and remediation activities on a range of network types
13
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
NOS Mapping Descriptions
Indian QP Title Product specialist UK Qualification Installation, Implementation and Handover of Network Infra Services (level 3)
Indian QP Code TEL/Q6204
UK Qualification Code ESKITP903301
Indian NOS Code Train field team and customers
UK NOS Code Installation, Implementation and Handover of Network Infra Services
Indian NOS TEL/Q6217
UK NOS ESKITP903301
Scope
Train field team and customers on new product, technology and upgrade in own responsibility area implemented.
Overview
This sub-discipline Network Support (903) is concerned with the competencies required for network operations and support to ensure the ongoing availability of IT services, systems and assets. It includes the primary installation, implementation and optimisation of Network hardware and software. Network support can expect to support not only the users of the systems but also to the service delivery functions. Support normally takes
14
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Scope
Overview
the form of investigation and resolution of incidents for the network infrastructure. It may also include monitoring of performance and security. Solutions to incidents and problems may be provided through advice, training, provision of new services, fault correction and other work around or modifications to the infrastructure. Working in the associate professional network design role (9033) is primarily focussed on the installation, implementation and handover of network infrastructure including support to staff, users and suppliers.
15
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Competency Mapping
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
Carry out trainings for the field teams
PC1. deliver trainings on all new products and upgrades in own responsibility area to all impacted technical staff and customers if required
P7.provide support to staff and users of the network infrastructure throughout the organisation in line with organisational procedures
None
PC2. ensure technical staff and customers are informed of the benefits of the upgrade/ new product/ technology
P7.provide support to staff and users of the network infrastructure throughout the organisation in line with organisational procedures
None
PC3. indicate the changes that has been made from the previous versions and illustrate its benefits by comparing the history of complaints/ faults/ errors in the previous versions
P4.document network infrastructure upgrades and changes in accordance with organisational procedures
None
Obtain feedback, report and record
PC1. ensure monitoring of the performance of the systems post new deployment of upgrades/ new technology
P6.regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
PC2. obtain feedback on the performance from technical staff and customers and escalate adverse feedback to the products team for consideration
P6.regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
PC3. ensure new faults/ failures that did not occur with previous versions is promptly reported to the products team/ supervisors as per company’s guidelines
P6.regularly measure, monitor and report on quality of the new agreed network services to ensure they are meeting service level agreements
None
Knowledge and understanding A. Organisational Context You need to know and understand:
You need to know and understand: K8.the potential implications of
None
16
TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL
Performance Criteria - Indian NOS
Performance Criteria - UK NOS Gaps in Indian NOS
KA1. risk and impact of not following defined procedures/work instructions
systems installation, implementing and handover deliverable being incorrect, incomplete, inadequate and/or inappropriate
KA2. escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system failures ,fire andpower failures
K10.the importance of ensuring that agreed network integrity, security and disaster recovery requirements are in place during systems installation, implementation and handover activities
None
KA3. SHE and OHS guidelines and regulations as per company’s norms
K2.the range of industry standard network layouts and software
None
B. Technical KnowledgeYou need to know and understand: KB1. network topology like ring structure, daisy chain structure and their traffic handling capabilities and characteristics
You need to know and understand: K4.the principles of networking, protocols and associated technologies (this should include the latest published versions of the OSI layer model, IP, TCP/IP, routing and switching, WANs and LANs)
None
KB2. functionality and working intricacies of equipment like BTS, BSC, MSC, MGW, HLR, SDP and their software versions – for own responsibility area
K1.the different types of networks for data, voice and other services
None
KB3. knowledge of Network Monitoring System
K11.how to undertake network fault investigations and remediation activities on a range of network types
None
KB4. knowledge of IP based Network Monitoring/Management System
K11.how to undertake network fault investigations and remediation activities on a range of network types
None
General Note: In the TSSC NOS, Range statement is not separated out. It is integrated holistically into the PCs and technical knowledge within the QPs.
17
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