transform today to innovate for tomorrow
Post on 02-Dec-2014
206 Views
Preview:
DESCRIPTION
TRANSCRIPT
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Transform Today to Innovate for Tomorrow
Dr. Curtis A. Carver Jr.Vice Chancellor and Chief Information Officer
University System of Georgia
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Dinner Conversation Topic
Each table will self select an IT trend, from the four provided,
discuss passionately while masticating , & present back to the larger audience
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Shortage of IT personnel in Education• Clouds and Economies of Scale• Consumerization of IT• Data, Big Data, Location-based computing and
Data-Driven Decision-Making
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Advantages of Statewide Network
• Economies of Scale
• Proactive Growth
• Campus Agility
• Traffic Prioritization
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Clouds and Economies of Scale– Market pressures are driving consolidation and
moving IT services to private or public clouds.– Economy of scale pricing example: the cost of 35
colleges and universities HR contract is much less than the cost of two R1 institutions (Georgia Health Sciences University and Georgia Tech) combined.
– Library consortiums are the same.
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
HR
•Shared Services
•32/35 centralized
•Outsourced to ADP
Fin
•GeorgiaFIRST•32/35 at ITS•34/35 PeopleSoft
LMS
•GeorgiaVIEW•31/35 at ITS soon to be 34/35
•34/35 BlB/D2L
SIS
•GeorgiaBEST•8/35 at ITS•34/35 Banner•520 GA Mods
BI
•USG123•Being rebuilt•35/35 at ITS•Not fully utilized
NET
•PeachNet•35/35 at ITS•Extensive external state participation
LIB
•GALILEO & GIL•35/35 centralized
• Extensive external participation
State Ed Ecosystem
USG Educational Cloud
Race to the Top
Public Cloud
Public Cloud State Ed Ecosystem
State Educational Cloud
Now
Soon
Longer
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Consumerization of IT– Bring Your Own Device will change
campus culture, security, and instructional delivery
– Managed/Unmanaged Applications
– Private/Work Split
– Who Owns the data?
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Data….• Big Data…..• Location-based Big Data…..• Big Data Driven Decision Making…..
“On the Internet, the First Amendment is a local ordinance,” said Fred H. Cate, a law professor at Indiana University.
What are folks saying about your organization on Facebook?What are doing about what they are saying?Do you even know?
Need decisions nowRequires a reportReport requires a collectionCollection requires months
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Central IT organization responsible for state educational network, virtual library system, and many centralized IT services for 35 public colleges and institutions (UGA, Georgia Tech, Georgia State, Georgia Health Sciences, etc.)
• Budget of $75 million, 200 employees, two principal offices 60 miles apart.
Background
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Two CIOs ago politically connected and effective but limited long term relationships
• Previous CIO transititioned• Strategic plan from April 1, 2004• Office of Information and
Instructional Technology (OIIT) or more commonly known as
Starting Point
Office of the Intervention of Technology
CAO
CBO
CIO
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• No IT policy and limited security policy• System office not a customer• No pay raises in 5 years and worst economic
downturn in decades • Serious salary inequities• Really low morale & very risk averse organization• Other divisions hidden in my budget
Starting Point
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Audit findings from 2004.• Shared Services Center started with explicit
instructions that every IT company in the world, except OIIT, could bid.
• Adversarial relationship with state CIO and state procurement office.
• All state educational agencies working in silos.
Starting Point
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Visit all your customers• New strategic plan from customers• Reorganization• Realignment and reduction in force• Administrative Committee on
Information Technology -> CIO Advisory Council
• Rename organization to focus on customer service
Early Wins
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Vision StatementTo be a nationally recognized leader in providing secure higher-education information technology infrastructure, learning support, knowledge management, and services such that if our customers could choose any educational IT provider, they would choose us.
Mission StatementAnticipate and respond effectively with innovative, robust, reliable, and secure technological and decision-support services and applications to the University System of Georgia and its constituent institutions so as to educate and inspire students, empower USG educators and administrators, and advance the state of education in Georgia and the nation.
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Tackle worst internal salary inequities
• Address morale• Perception, not fact, matters
or death by routine maintenance messages.
• Drive functional performance
Early Wins• Reserved Parking
• ITS Leader Team
• Praise and Progress
• Town hall meetings
• Lunch with CIO
• Dinner with CIO
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• ITS Reliability: 99.99%• SharePoint• Unified Communications• Portfolio Management• Entrepreneurial Offerings• Interagency Offerings• Private Cloud• Shared Services Center Oversight
Mid Term Wins
Functional
Transformational
Business Strategist
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
If you are not failing occasionally, you are not innovating.
Innovation
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Learning Management System
• System Office
• Private Cloud
Innovation – Three Case Studies
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Opportunity to Innovate?– Create a business owner– Change the collaboration model– Change the financial model– Change the deployment model– Change campus control and agility
Chancellor: Use the deployment of the learning management system as your model of how to do it right.
Deploying a New Learning Management System
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Old• Windows XP• Number 1 threat to USG• Decade old data system• Proportional allocation of
funds• Explicitly excluded from SSC
New• Windows 7• Chat, SharePoint, VOIP• Cognos, ODI, & participation• Business cases and portfolio
management• Day-today oversight of SSC
Innovation at the System Office
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Data System Example• “This is a crisis”• No Self Service• No engagement with senior
leadership• No campus accountability• No unity of command• No written procedures• No customer engagement• Library of 1,000 reports• Hardware decade old• Migration nightmare
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• "This is a positive move from the past , quickest implementation that has been done very well. Thanks that you incorporated all of us into this."
• "These metadata reports are awesome...you should have done a BIG launch for the ODS with all campuses in it...you should consider presenting this in RACRA."
• "These errors reports are so modern, so much easier to use
and access. Much better than the current system we use."
Campus Quotes from New System on Day 1
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• "I love the SharePoint website, it is very helpful method of communication."
• "Data submission application is built very well, I am looking forward
to using the error relief option.“
• “You really need to publicly celebrate this – this deserves a moment in the sun”
• “I almost stood up and clapped when I saw what you have done with Cognos: this is amazing”
Campus Quotes from New System on Day 1
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• “If this is what we are getting then all of this hard work has been worth it – you listened”
• “This system runs two times faster than the previous one and is so well organized from a campus perspective that it changes everything”
• “Thumbs up!”
Campus Quotes from New System on Day 1
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Interagency Offerings• Storage as a Service• Backup as a Service• Virtual Data Center as a Service• Project Management as a Service• Database Administrators as a Service
Private Cloud Innovation
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Stabilize• Deliver early results• Build political cover• Transform collaboratively but hold firm on shattering
glass ceilings and eliminate bad actors• Never claim credit but instead create a legacy of quiet
successes• Start building the foundation for the next round of
innovation
Innovation Cycle
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
• Long term relationships and partnerships are key.
• Tenacity, patience and courage are key attributes of transformative leadership.
• Innovation involves risk. If you cannot accept failure, you cannot innovate.
Musings
GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
Questions, Comments,A Conversation
Dr. Curtis A. Carver Jr.Vice Chancellor and Chief Information Officer
University System of Georgia
top related