training - missouri chapter...

P.O. Box 781 • Englewood, FL 34295941-830-2035 • www.deniseamberlee.org

Email Mark Lee at marklee@deniseamberlee.org for more information.

Denise Amber LeeF O U N D A T I O N

CTOTRAINING

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Liability Awareness

Identify key knowledge, skills, and traits

Awareness of Learning Styles

Training delivery methods

Trainer and Trainee Expectations

Best Practices of a Successful CTO: Training the Adult Learner

During an 8-hour training session, we will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunicators and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the needs and demands of a successful CTO Training Program.

The Denise Amber Lee Foundation was founded by Denise’s loving husband, Nathan, who sought changes to a 9-1-1 system that failed her that day. The Foundation is here so no other person, family, or community has to endure the pure hell of a similar event and that no other children have to endure a lifetime without the comfort and guidance of their loving mother.

Presented by: Katrina Rahierl 22 years Public Safety Telecommunicator - South Sound 911

Pierce County, WAl 10 years WA State Criminal Justice Training Commission

Telecommunicator Program Instructor

Register at deniseamberlee.org