training manual 5/8/2013

Training Manual8/6/2014

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• Table of Contents

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Start Up Operation

Turn on all Computers, both Televisions and Video Wall.Computers need total start up. Must turn on by power start up on both towers, if the computer is off

(located under each workstation desks). Then turn on your monitors.

Televisions turn on placed on News or the Weather channel.

Video Wall the video wall remains on since the facility is a 24/7 operations in the event that it shuts down follow the procedures listed below.

Turns on with the remote control, located at Supervisorsdesk. Place remote in the center of the wall and hold the blue power “ON” button down until all lights on Video wall have disappeared.Video images will appear momentarily.

Both remotes should stay at the Supervisors desk at all times.

Computer Log In Terminal One

First Computer terminal go to the D3 Intranet site http://home/ and open the following links:

Florida Highway Patrol: Traffic Crash Report: www.flhsmv.gov/fhp/traffic

My Florida 511 – Traveler Information: www.fl511.com

D3 Website: http://d3sunguide.com/

Weather Website: http://www.wunderground.com/

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Computer Log In Terminal TwoOption 1:SunGuide Log In: There are 2 ways this can be done.

Option 1:• D3 Intranet site - http://home/• To access SunGuide you have 2 options:• 1. In the upper right hand corner you can click on the SunGuide icon.• or• Place mouse over TMC Operations• Then scroll down to Operation • Click on SunGuide• Which will automatically pop up the SunGuide Map and Login Screen• Enter your Username: and Password • Then click on Login

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Computer Log In Terminal Two

• Once logged in the SunGuide Map will automatically appear on your screen.

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OPENING CONTROL WINDOWS

First time signing into the SunGuide system you will need to set up your map and windows, once saved it will automatically load every time you sign on. All windows are opened by right-clicking on the map. The window positions can be saved once organized on your screen.

This is the list of windows that should always to opened in SunGuide:Operator Map Video Wall ControlCamera ControlEvent List Device Messaging RWIS Station Status -“This will need to be opened every time you log in.”

Video Wall Set Up

Work Station 1:

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Video Wall Set Up

Work Station 1: CCTV List I-10 CCTV I-10 MVDS MVDS 10.5 WB 18.9 M 10.5 E&W 17.9 EB 11.4 EB 19.7 WB 11.1 E&W 18.6 EB 12.2 EB 21.4 M 11.4 E&W 18.6 WB 12.7 EB 23.5 EB 12.2 E&W 18.9 EB 13.7 EB 25.6 M 12.7 E&W 18.9 WB 14.9 EB 26.6 WB 13.2 E&W 19.7 E&W 15.7 EB 28.1 EB 13.7 E&W 20.4 E&W 16.3 M 29.9 EB 14.2 E&W 20.9 E&W 17.3 EB 30.9 M 14.9 E&W 21.4 EB 17.9 WB 32.6 EB 15.4 E&W 21.4 WB

15.7 E&W 22.1 E&W 16.3 WB 22.6 E&W 16.3 EB 23.1 E&W 16.6 WB 23.5 E&W

17.3 EB 24.2 17.3 WB

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Road Ranger Activation “be sure to verify if the correct Road Ranger is associated with Vehicle at

the beginning of the shift.”To activate the Road Ranger in the SunGuide System, go to the Event List. Click on the tab AVL/RR . Click on the Vehicle that will be used, then on the Status: drop box will appear scroll down go to Start Shift, Driver: pick the driver on shift. Beat: Always PNS, Telephone: The number associated with that Road Ranger on shift. Click Set State. Then change the Road Ranger Status from Start Shift to Patrolling so you are able to dispatch him to incidents.

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Device Check List

• All devices must be checked at the beginning of each shift. You are checking for any errors, failed devices or any problems that may need a work order for service.

• If there are any devices that have a problem, advise the Supervisor on duty.

The Device Checklist is located in two places:1. D3 Intranet - http://moms:8080/ TMC Operations/Performance

Measures/Device Checklist 2. D3 Network Server – tmcoperations/Device

Checklist/dbom_device_checklist

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Device Check List

• Once opened, you must Save As immediately: • dbom_device_Checklist with your initials and todays date.

The following items must be checked:• 511: Camera Images, Incidents, DMS, Travel Times• Ivedds: Video Images, Events• D3Sunguide.com• CCTV• DMS• RWIS • Once you have checked each item an X must be placed in each section stating that

device is working properly. • If not the following should be used: DMS (# Pixels, or OOS) CCTV, MVDS –

(OOS) Then put Log into monthly folder. Advise the Supervisor on duty of any Device issues.

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Checking DMS Dynamic Message System

Using your Detailed DMS Status Window.

Choose your desired DMS. (Example 4.4EB) Choose four details for status.1. Pixels – Normal - Green. Faults - Red square(s) Open window completely 2. Fans – Normal “No fan errors reported”. Any faults will show error3. Power – Normal- OK- Low 2800 – High 30004. Temperature – Normal should coincide with current weather

Notify Supervisor on shift of any issues with a DMSWe are not currently using the Lamps function at this time.

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Checking MVDSMicrowave Vehicle Detection System

SunGuide Map• Click on the green lanes on the desired MVDS (example 23.5EB Link • The Detector Status Window will appear. It will show you the travel speed for all lanes. If the speeds are lower than the threshold, the lanes will change color. If there is an error or failed, it will be displayed on the status window. You have the option to open your MVDS window (left click to open)to monitor speeds. Any errors will be noted on the Device Checklist. You are checking Link 1 and Link 2

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MVDS

• Lane Speed – Normal will show approximate lane speed.• Occupancy – Depicts how many vehicles are traveling passed the detector every

60 seconds.• Volume – We are not currently using this feature

MVDS Quick Check• When you are checking your MVDS, you can always do a quick check.

Simply place your mouse over the top of your MVDS icon this will show your Speeds, Percentage and Occupancy.

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Checking Cameras

Video Wall Control WindowThe video wall is comprised of 24 cubes, which can be reformatted at when needed.You will be selecting your cameras for touring.

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Cameras• In your Sources Window: Pick the desired camera(s) you want to place into cube.

(Example: CCTV _I-10_25-6_M)• Once you have chosen your camera, a Green camera will be tied to your mouse

then drag and drop to your Video Wall Control window. You will choose 8 cameras until you have filled in all your assigned cubes.

Now you are ready to tour your cameras

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Camera Tours

You are to tour your camera’s every 20 minutes. When you are done with your camera you are to leave it on Preset 1 or 3 during your shift for the camera tour window. (unless you are working an incident). Then release your camera. While touring, you may notice a delay with adjustment. You may also notice that you can’t use your PTZ option. You may see a dirty camera or debris on the lens. Your camera might flicker or go from light to dark. There may be various reasons. These are all items that need to be logged in your Device Checklist and entered into MOMS. You also need to notify your Supervisor on shift of any problems you may have with any camera. The camera should never be left facing the sun, water, or clouds, only on the highway.

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Camera Tours

Using your Camera Control Window

Operational Status: Active – Failed – Error – Out of ServiceLocation: Where the camera is locatedPresets: Pre Assigned DirectionsIris: Control the amount of light coming into cameraFocus: Aids when you are zoomed into an object (cameras are set for manual)

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Camera ToursClick on the camera you wish to tour. Once you have chosen the camera, you now have control.Preset’s or the Joystick can be used to move the camera. For the cameras on I-10 there is a preset for East, Zoom East, West, Zoom West, DMS when applicable and MVDS when attached to that camera. On I-110 there is a preset for South, Zoom South, North, Zoom North, DMS when applicable and MVDS when attached to that camera. During your tour you are checking for PTZ. Which stands for:

Pan – Panning is moving the camera in a 360° direction.

Tilt- Tilt is where you can move up or down or left or right.

Zoom- Zoom is moving the camera as far in/out as possible.

Nudge – Moves the camera slightly in the desired direction.

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Camera Touring/Presets

On I-10 :Preset 1- EastPreset 2- Zoom EPreset 3- WestPreset 4- Zoom WPreset 5- DMS (if there is one near that camera, if there is not a DMS in the this preset is allocated for the MVDS)Preset 6 – MVDS

On I-110Preset 1- North Preset 2- Zoom NPreset 3- South Preset 4- Zoom SPreset 5- DMS (if there is one near that camera, if there is not a DMS in the this preset is allocated for the MVDS) Preset 6 – MVDS

On CCTV 12.2 PresetsPreset 1- I-10 EastPreset 2- I-110 South Ramp Preset 3- I-10 WestPreset 4- I-10 East Ramp Preset 5- Davis to I-110 Preset 6- I-10 West Ramp Preset 7- Zoom I-10 WPreset 8- I-110 Zoom SPreset 9- MVDS

The Preset on majority of the cameras on I-10 and I-110 are in the following order.

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Event Management

To ADD an Event : • Right Click on the SunGuide Map at the Mile Marker location of the Incident • Go to Event Management • Then Click on Add Event

Event Management

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Once you have clicked on Add Event the window shown below will appear.

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Event Management

You need to select the appropriate Event Type that applies to your incident. For Example: Crash

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Event ManagementNext step is Notify Agency: How were you notified of the Incident, FHP Dispatch, Road Ranger, CCTV.

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Event Management

Your next selection is your Notifying Contact. Example: CCTV Operator, D3-1, FHP Dispatch, FDOT District 5

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Event Management

Status: In this option you are to choose Active. Then click Add Event.

The only time and incident is created as Unconfirmed if Test ,Training or under Management Supervision.

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Event ManagementA new window will appear.• Click on Event Location in Impact on Roadway section to verify the location

selected is correct.

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Event ManagementIf the location is incorrect you can change the following:• Changing the County • The Road I-10 or I-110 • Direction • Reference Point • Relationship To Exit • Once complete always hit Save Location/Congestion

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Event Location• When clicking on the SunGuide Map for your event, your location will show up on

your event. (rephrase)When creating an event, verify the MM location on the Map.• Verify the location is correct. If there is a discrepancy of location, you can change

the location yourself. • Click on Event Location/Congestion and make necessary changes.• You must click on Save Location/Congestion. If you do not, you will loose all

information you just entered.

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Lane Blockage

• You have to check the lane/shoulder(s) that are blocked by clicking on the green arrow. It will turn to an “X”.

• You may have to add or remove a lane to make your response correct. Once you are finished you have to Save Blockage.

• You must click on Save Blockage or you will loose all information you just entered.

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Response Plan

• The response plan should only be used when information needs to be posted on a DMS sign, FLATIS and/or an email alert needs to be sent.

• If the incident does not meet any of the following criteria’s then no response plan is needs to be activated.

• Once you have saved your Lane Blockage you have to scroll down to the bottom of your Event Form and choose Save, Get Response.

• You will then receive a window: Suggested Response Plan. If all the information is correct in both grey boxes.

• This information will go out in an e-mail and FL-ATIS. Select Set as Response.

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Suggested Response Plan

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Response PlanIf there were any changes made to your Event List, use your drop down and choose “Add only new items to response plan” .

Then you can Set as Response

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Event Management• Once you click on Save As Response, you will then receive Response

Plan Editor. • This window will allow you to add DMS(s) signs. • To add a DMS(s) sign, just click on Add DMS.• You will then receive a window with all your DMS signs. • Select the sign you are using, then click on Select DMS. • If there is any information in the Grey windows that is not correct for your

sign, you can EDIT here. • Now you Active Plan.• Once the lane blockage changes your response plan must change as well.

If there is no lane blockage or all lanes reopened the All Lanes Open message will not be activated.

• Remove the DMS message and activate the response plan so the information is submitted to FLATIS 511.

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Group EditShould only be used for the following: Public Safety Advisory,

Vehicle Alerts, Weather Information.

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Editing the DMS Message • Editing the DMS for an incident (Group Editing should not be used). If the

information that is being displayed needs to be changed edit each sign being used individually.

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Dispatching Road Ranger • Click on Vehicle Dispatch • Below Vehicle there is a drop down box . • Click on the Road ranger Vehicle that you want to dispatch.• Then click on Dispatch

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Road Ranger ArrivalOnce the Road Ranger has arrived on scene in the Vehicle Dispatch section Click onArrive.

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Road Ranger on Scene of an Incident

• Road Ranger will contact PRTMC and give the following information • Vehicle Description and the Activity that the Road Ranger will perform• Under Activity click the drop down box and pick the appropriate RR activity

and then click add.

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Road Ranger DepartureOnce the Incident is cleared: Vehicle Dispatch Click on Depart. That will clear the Road Ranger from the scene and allow him to be dispatched to another incident.

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Road Ranger Departure Time

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DMS Queue Manager

This is your DMS Message Window. It will show you all DMS signs along with currently displayed messages. You can sort the DMS by making a selection in your drop downs in the Filter section (examples shown) When you have a DMS message up, you can select that DMS by selecting Show Queue sign for viewing. When travel times are displaying it will show 1 message. When you create additional messages it will display the number of messages in the Queue for that particular sign.

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DMS Sign QueueTo display your sign. Click Show Queue. Your DMS sign will appearShowing your messages.You have options to Edit, Change Priority, Remove and to Merge.You should also check with your response plan before making changes to your signs.If your sign is up in error,Choose Remove for that message

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Event Details

After you have activated your signs, go back to your Event Details list. You will have several entry boxes to fill in.Contacts: FHP or D2 (Name & Number) Check Add.

Anticipated Clearance Time: Level 1: 30 min. Level 2: 30 min to 2 HRS Level 3: 2 Hours >

FHP Incident # This is located on your FHP Website (may or may not be available)Organization, Notifying Agency, Notifying Contact and Event Type will already be filled in. That was done when you created the event.

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Event Details

Throughout your event you will have updates. Use the Operator Comment box at the bottom of the page to enter any information not available on the Event Management screen.

When the incident has cleared and all Responders have left the scene and you have entered all your information. You then have to make sure you clear your Lane Blockage and make all lanes clear with the green arrow, then save.

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Event DetailsNearest CCTV: There is an entry box for your CCTV of your event. You have to unclick NO CCTV. Then use your drop down box for camera. Find the correct Preset. Click Save. If you were unable to locate the vehicle with the preset, please make notes in the comment section of how to locate the vehicle. (Preset 3, pan to the left)FHP Incident # is added here as well. (You get this information directly from the FHP Website.

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Event Details

Vehicles Involved: The Road Ranger will give the following information to enter: color, make or model of Vehicles. There is an option for OTHER (motorcycles, trailers, Tractor Trailers etc.). Do the best you can.

FHP, Fire, EMS are not Vehicles involved.

You have to put them under Responders.

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Event DetailsWeather Conditions:

Choose your options in your drop down box.

Make sure you Save Weather Conditions.

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Closing Your Event

After entering ALL information and you have cleared all Responders and you are satisfied that all Comments that could be enter have been entered. You are now able to close the event. Go back to your Response Plan and Terminate to remove your DMS signs. At the top of the page in your Administrative Details. Change your Status to closed.

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Incident Levels

Incident Levels

Level Description Time Frame

Level 1 Minor Crash / Incident on Shoulder/ w Lane Blockage <30 min.

Traffic Back up 1 to 2 miles

Level 2 Crash/Incident on Shoulder/ w Lane Blockage >30 < 2hrs.

Traffic Back up 2 miles>

Level 3 Emergency (Weather, Hurrican, Fire etc.)/ Crash/ Incident/

All Lanes Blocked/ Traffic Back Up 3 + Miles > 2hrs

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Email Alert Template SUNGUIDE E-MAIL ALERT

Subject Level 2/3/Vehicle Alert(AMBER AND SILVER ALERTS)

Title Brush Fire/ Congestion/ Crash/ Disabled Vehicle

Major Debris/ Sever Weather/ Vehicle Fire

Body TRAFFIC BACK UP: XX MILES

PROPERTY DAMAGE: (BRIDGE/ROADWAY/GUARDRAIL/POLE)

Sensitive TRAFFIC DETOUR PER FHP: EXIT #

Life Flight/ Hazmat

Updates Ttile: (SUBJECT) UPDATE: (TIME)

TRAFFIC BACK UP: XX MILES

LIFE FLIGHT LANDING/LEFT/HAZMAT ONSCENE/LEFT

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Email Alert Template Incident Alert Template via Outlook

Subject Level 2/3/Vehicle Alert

Date 10/31/2012

Time 9:30 AM

Incident Type Brush Fire/ Congestion/ Crash/ Disabled Vehicle/ Life Flight

Hazmat / Major Debris/ Sever Weather/ Vehicle Fire

Location MM XX (LOCATION)

COUNTY ESCAMBIA

LANES BLOCKED RIGHT/ LEFT/ ALL LANES BLOCKED

TRAFFIC BACK UP XX MILES

PROPERTY DAMAGE (BRIDGE/ROADWAY/GUARDRAIL/POLE)

Updates Ttile: (SUBJECT) UPDATE: (TIME)

TRAFFIC BACK UP: XX MILES

LIFE FLIGHT LANDING/LEFT, HAZMAT ONSCENE/LEFT

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Cloning an Incident • If there is a secondary incident that is caused by the 1st incident, you must clone the event.• To Clone an event in the same location, go into the 1st incident, to Event Detail and click on

Clone. Another incident will be created and linked to the primary incident. • Use the same steps needed to indicate Road Blockage and Save and Get Response Plan,

options.

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Cloning an Incident • Secondary Incident

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Floodgate Messages

• The Floodgate is part of the 511 system. There are two parts to a Floodgate: • 1. A banner that is displayed

• 2. A recorded message that advises the motorists of the incident that is taking place that is not in one isolated area, but in an expanded area.

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Floodgate Messages• A Floodgate message must be created in both English and Spanish. • To create a Floodgate, go to the SunGuide Map. • Right click anywhere on your map. • Place your mouse over Center to Center another subsection will appear, then click on

Floodgate Messages.

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• A window will appear. • Click on Floodgate Main

Floodgate Messages

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Floodgate Messages

• Click on Statewide or Location depending on the severity of the incident .

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Floodgate Messages

• If you click on Location choose the following• Region: Panhandle • County: Escambia or Santa Rosa • Roadway: Remains Blank • Floodgate Number: Blank• English /Spanish: Each created separately• Common Settings : Click on Allow barge-in • There are two ways to create a Flood gate Message:• 1st There are pre-recorded messages located in the Floodgate Library to access the library Click Load From Store.• Click on Panhandle Weather: There you will see a list of folders.• Click on the folder related to the incident .• Click and load the message in English and do the same for the Spanish message

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Floodgate Messages

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Floodgate Messages• You will then record the message, once recorded replay message if properly

recorded upload message, if not re-record the message. • To upload message click on Save • Once Save Successfully appears on the screen• Then check 511 website .

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Remove Floodgate • To remove a Floodgate message, return to the Floodgate Status screen.• Click on the message created for the Panhandle Location. • Verify the message being displayed is the correct message created by the PRTMC.

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Remove Floodgate • Once verified scroll to the bottom of the page and click on Delete.• Once deleted you will receive a Saved Successfully message.• Then switch the Spanish version of the message and follow the same steps.

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VEHICLE ALERTS • PRTMC receives an email form RTMC Operators when a Vehicle Alert (Amber, Silver and Leo

Alerts) has been activated. You will open the attachment that is in the email which lists off the following information: Person(s) Name, Description of the person, Location, and Vehicle information. Due to the location PRTMC will either be primary or secondary. If we are Primary all DMS needs to be used unless certain DMS are being used to report any type of lane blockage on the Highway (crash, disabled vehicle etc.) and an email alert will need to be sent out to Incident Management Group. If we are Secondary only 4 DMS needs to be used the furthest East, West, North and South, no email alert will be sent. In both cases District 5 will post a Floodgate for the Vehicle Alert.

• Create the Vehicle Alert at • MM 12: I-10 EB or WB at I-110 SB • Click on Save Location/Congestion

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VEHICLE ALERTS • Enter the vehicle information in • Vehicle involved section click add

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VEHICLE ALERTS

• Click on Save Get Response • Click on Set a Response • If Primary in the Email Section Click Edit • Enter the Vehicle Year and Persons Name

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Vehicle Alerts• Click on Add DMS, add all the associated DMS needed • Click on Select All and then click on Edit Group• Priority should be between 20 to 50 • Duration 6 hours• Edit Mode Section add in the year of the Vehicle as displayed in the Vehicle Alert

document.• Remove the FL-ATIS/511 • Verify your information is correct then Click on Activate Plan • You will receive a pop up window to approve certain words or letters. • If correct Click on Approve Group.• If Secondary add the 4 DMS follow the steps for editing your DMS signs• Remove FL-ATIS/511 and the Email Alert. • Verify your information is correct then Click on Activate Plan • Always verify that the information that was activated was correct (DMS via camera and

email via Outlook). • You will receive a pop up window to approve certain words or letters. • If correct Click on Approve Group

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Vehicle Alerts Cancelation

• PRTMC will receive another email from RTM Operators once the Vehicle Alert has been canceled. Either due to the 6 hour rule or the person was found.

• If D3 was Primary you will Save and Get Response Plan remove the signs , FL-ATIS and edit your email stating in the Sensitive section: Canceled: 6 hour rule or Found.

• Then you Activate Plan.• Once you have verified that the Email was sent and DMS blanked (camera and

outlook). You can close incident • If D3 is secondary click on Save and Get Response and Click on Terminate Plan • Then verify if the DMS message was removed (camera).

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WEATHER ALERT

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TSS ALERT/MVDS • PRTMC will receive through SunGuide an TSS Alert.• Informing you that there is an issue near a certain MVDS location.• Once you receive the Alert, verify the possible issue via camera to the nearest

location of the Alert.• If false clear the Alert• If true create and incident from the Alert that you have received.

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ENTRANCE RAMPS

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The message that you have created to record is the same one that needs to be copied and pasted into the Website Text Banner to be displayed on the 511 website

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