train the trainer'' presentation
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ETM 4th Project Meeting
Plovdiv - Bulgaria6th – 7th October 2011
Every Trainee MattersLeonardo Da Vinci – Partnership
Raftopoulos DimitrisStrategic Leadership
Mentored LearningRole of the Mentor in e-learningMentor responsibilitiesDesign & ImplementationTraining ProgramDelivering Mentored Learning
Contents
6-7.10.2011 Every Trainee Matters | 2010-1-ROI-LE004-0677111
MENTORED LEARNING“TRAIN THE TRAINER”
6-7.10.2011 Every Trainee Matters | 2010-1-ROI-LE004-0677111
Mentored Learning isFocused Learning One on one mentoring Flexible scheduling Integrated delivery
Mentored learning classroom: is a learning environment thatincorporates tools, technologies and a Mentor in the learningprocessComprehensive training environment incorporating a hybrid of:
Traditional classroom instructionHands on lab exercises One on one mentoring E-learning Reading Video based instruction
6-7.10.2011 Every Trainee Matters | 2010-1-ROI-LE004-0677111
Mentored Learning
Assists the trainees to understand their role and the model of e-learning
Explains & controls their obligation for participating to the educational e-courseThe educational e-course describes:
• The educational material• The study schedule • The communication pattern• The certification
Assists the trainees to study and understand the educational material
The trainer is the representative of the training organisationAssists the trainees to make a time scheduleDiscuss with the trainees in issues presented regarding the study Assists the trainees to understand the educational means to be usedCreates a community of learningConverts the training material from static to dynamic
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Role of the mentor in e-learning (1/2)
Provides advice to the trainees on training issuesThe trainer interferes either personally or to the whole group so as to:
• Explain the training material• Resolve questions• Suggest additional educational resources• Suggest ideas for new or additional exercises
Communicates-encourages the trainees and organises the communication pattern amongst them
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Role of the mentor in e-learning (2/2)
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Mentor Responsibilities (1/2)
Overall responsibility for learners in the Mentored Learning ClassroomProviding regular reviews to the learner, depending on the needs of that learnerMonitor learners progress toward defined milestones and ultimate goalProgress reports to sales/learner to keep learners on track and note issues earlyCounseling learner on issues: late, sleeping, surfing internet, missing milestonesProcesses – Schedule and conduct audits and orientations, develops learning plansPlanning – Daily classroom setupExecuting – Assessments, breakout sessions, hands on-labs, MTM evaluationsMonitoring – Learner progress toward defined goals
Mentoring – MBWA: Mentor By Walking Around, hourly interaction with learnersDeliver breakout sessions and hands-on labs for topic knowledge and exam preparationReporting – Forwards assessment and progress results to learners and salesCommunicating – Sales, learner, accounting, other mentorsManaging Information – learner files, updates and attendanceManaging Time – Mentors should be out of the room less then 20 % of the time Provide outside study materials and additional reading suggestions to the learners in areas of weaknessCertification - Mentors must hold the MCT status and should maintain certifications in the courses being delivered in the Mentored Learning Classroom (MLC)
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Mentor Responsibilities (2/2)
DESIGN & IMPLEMENTATION
“Train the Trainer”
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MethodologyUser AdministrationCourses AdministrationPlatform AdministrationScenario of Use (live Practice of Trainees in Platform)
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Training Course (breakdown)
Technologies used for the implementation of e-learning:Asynchronous learning platformSynchronous learning platformtechnical details, how to facilitate them educationally how to make the most out of the training tools
Distance learning – “Theory & Practice”
The educational course which he/she is called to implement Pedagogical theories, self-learning, cooperative learningSynchronous, asynchronous, blended learning
Discussion coordination among the members of the learning e-community
Special characteristics of written & oral communication
Assessment procedures – certification of the trainees (specificities of certification)
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Methodology (3 hours)
Learning a new class Prepare to learn Learn the material Plan the presentation Overcome obstaclesResolve product questions
Developing a teaching outlineDetermine the topic order
Introduce a topicBuild an exerciseDesign a review
Add closing Add opening
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The mentors must be capable
Putting a class together Finalize the outlineDevelop teaching notesDesign all board workCreate auxiliary materialPractice teaching the class
Making a good class ExcellentConvert the lecture into a group activity
Foster a learning environmentManage challenging trainees
Prepare for problemsEvaluate the results
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The mentors must be capable
Asynchronous learning platform: Software with a set of “tools” that a trainer must know how to use during training
(e.g.: using the platform, creating courses, creating learning activities, managing users – learners, etc)
Synchronous learning platform: How to operate, Technical details, how to valorise it during the educational process
(e.g.: collaborative learning, chat, transfer of learning objects of any format to the learners, etc)
A Trainer must be trained on:The design & development processes of learning material (printed & electronic format)The implementation process of synchronous, asynchronous & blended learningThe user characteristics that will participate in a learning program How to manage a training programHow to certify the participants
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Mentors must be trained on
Browse List of UsersAdd New (Part 1) EditShow User ProfileDelete UserSearch Filters
Bulk User Actions (Delete, Download, etc) Add New User (Part 2) Upload UsersCreate/Edit Custom User Profile fieldsDefine RolesAssign System RolesUser Policies
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Users Administration (45’-50’)
Add/Edit a Course EnrolmentsManage ActivitiesManage Blocks (Add/Edit Sticky Blocks) Calendar (Add/Edit Events) Assign Roles in a CourseView GradesCreate/Manage GroupsView/Edit ReportsView/Manage Course’s FilesAdd a ResourceAdd an Activity (SCORM, Survey, Certificate) Edit “Topic Outlines”
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Courses Administration (45’-60’)
Platform Administration (15’–20’)Site Policies (Setting for Platform’s security) Calendar (Preferences, Settings) Front Page– Settings – Site files
Cleanup (Inactive Users, etc.)
Scenario of Use (45’–60’)Full Practice on the previous issues live on the platformQuestions
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Platform Administration & Scenario
“TRAIN THE TRAINER”Training Program
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Phase 1 - Audit Mentor Step 1: MeetingStep 2: Overview Step 3: LearnStep 4: DiscoveryStep 5: Final Hand off
Phase 2 - The Needs AssessmentStep 1: FeedbackStep 2: Needs AssessmentStep 3: Close/Advance
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Testing the Knowledge
Step 1: MeetingTrainee will meet with the Mentor for an Audit Demo on the actual Training Model. Trainee will experience a:
Pre-assessmentLearn
Reading assignment (10 pages 10’)Lecture through Video Stream (15’)Review /lab through hands on exercise (15’)
Post-assessmentMeet with Responsible person for Needs Assessment
Step 2: OverviewClassroom setup Video Content
Step 3: The trainee experiences Mentored LearningPre-AssessmentLearn (Lecture)ReinforceApply (Lab exercise using VPC display)Post-Assessment
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Mentor Audit (1/3)
Step 4: DiscoveryUncover trainee’s overall training goals and objectives Use these details to develop a personalized learning planInclude milestones and host a meeting each milestone to check progressContinue until trainee achieves their goal
Step 5: Final hand–offPrivate Meeting with Mentor on discovery
Activity 2 | 15’Role PlayAudit—Overview
Classroom set up Video Content
Role play in teams of 3: Education Counselor, Prospect, Evaluator
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Mentor Audit (2/3)
Activity 3 | 20’Role Play Audit - Trainee Experiences Mentored LearningAudit - Discovery & Turnover
Pre AssessmentLearn (Lecture)ReinforceApply (Lab exercise using VPC display)Post Assessment
Role play in teams of 3: Education Counselor, Prospect, Evaluator
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Mentor Audit (3/3)
INSTRUCTOR TRAININGDelivering Mentored Learning
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Delivering Mentored Learning Mentor CharacteristicsPlanning Phase Execution Phase
OrientationMonitoring ReportingCommunicatingManaging:
• Information• Time• Resources
Troubleshooting
Mentored Learning InstructorTools and Resources
Next StepsExamAudit
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Agenda
The Trainer will:Know what Mentored Learning is and its valueKnow how Mentored Learning is introducedKnow the role of the Mentored Learning Instructor or Mentor during Pre Delivery and Delivery Phase
Mentor CharacteristicsPre-Delivery Mentored Learning Audit Daily delivery and Execution of MentoringTracking and Reporting trainee progress
Be prepared to complete the Instructor Process Certification Exam
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With the completion of this session…
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Planning Phase
Classroom Layout
Mentored Learning Manager
Trainee Mentored Learning Folders
Vendor LogisticsSession Logistics
Planning Phase is consisted by:
Classroom Hours
Processes – Schedule and conduct auditsPlanning – Daily classroom setupExecuting – Assessments, breakout sessionsMonitoring – Trainee progress toward defined goals Reporting – Forwards assessment and progress results to trainees and salesCommunicating – Sales, trainee, accounting, other MentorsManaging Resources – Server, images, hardware Managing Information – Trainee files, updates and attendanceManaging Time – Mentors should be out of the room less then 20 % of the time
20% may consist of computer setup, research, breakout sessions
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The Mentor is also responsible for…
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Mentored Learning Floor Plan
Server Rack
Demo/Closing Mentor Orientation &
Break-Out Room
Demo/Closing Mentor Orientation &
Break-Out Room
Hallw
ay
Mentors
One-W
ay Glass
One-W
ay Glass
Glass
Glass
Whiteboard
Whiteboard
Hallway
Sign-In Table
Server Rack
Demo/Closing Mentor Orientation &
Break-Out Room
Demo/Closing Mentor Orientation &
Break-Out Room
Hallw
ay
Mentors
One-W
ay Glass
One-W
ay Glass
Glass
Glass
Whiteboard
Whiteboard
Hallway
Sign-In Table
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The Mentored Learning Environment
Mentored Learning training is scheduled in 3.5 hour sessions or time blocks
Three (3) daily sessions are typically held: morning, afternoon or evening
Each session is booked on a seat availability basis:Morning Sessions: 08:30 am – 12:00 pmAfternoon Sessions: 01:00 pm – 04:30 pmEvening Sessions: 05:30 pm – 09:00 pmSaturday: 08:30 am – 12:00 pm (if applicable)
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The Mentor’s Schedule
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Mentored Learning Classroom Hours
Days 8:30 am – 12:00 pm 1:00 pm – 4:30 pm 5:30 pm – 9:00 pm
Monday Mentor Specialty:Networking & Applications
Mentor Specialty:Networking & Applications
Mentor Specialty:Networking & Applications
TuesdayMentor Specialty:
Programming, Databases & Applications
Mentor Specialty:Networking & Applications
Mentor Specialty:Networking
WednesdayMentor Specialty:
Programming, Databases & Applications
Mentor Specialty:Networking & Applications
Mentor Specialty:Networking
Thursday Mentor Specialty:Programming, Databases &
ApplicationsMentor Specialty:
Networking & ApplicationsMentor Specialty:
Networking
FridayMentor Specialty:
Networking & ApplicationsMentor Specialty:
Networking & Applications CLOSED
Saturday Mentor Specialty:Programming, Databases &
ApplicationsCLOSED CLOSED
Mentored Learning trainee File for each trainee is created during the Orientation process (hardcopies)
The Mentored Learning trainee File is referenced and used throughout the trainee’s training
The Mentored Learning trainee File documents all:Pre and post test resultsFuture sessions (trainee’s commitment)Attendance Class completions and other critical notes
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The Mentored Learning Trainee Learning File
Execution:trainee SetupOrientation
Monitoring ReportingCommunicatingManaging:
InformationTimeResources
Troubleshooting
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Execution Phase
Step 1 Create the trainee Account in Active Directory (Mentored Learning classroom only)Create the trainee Workstation
LoginLab Images are pushed from main server to trainee machine
Step 2Create the trainee Account for the Video ProviderCreate a learning plan with milestones and a final goal date:
Monitor frequently to ensure milestones are being met and customer is satisfied
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Trainee Setup Process
The first day includes discussion of:trainee goals, expectationsTimeline completionAvailability “House Rules” “How to” i.e. Learning Port Scheduling Future SessionsCancellation Policy
Trainee Mentored Learning FileStandard training agreements & sales ordersCourse Mapping FormHouse RulesMentored Learning Checklist Trainee Tracking Sheet with Milestones & Goal Date
Pretest–Trainee AssessmentsFAQs
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Trainee Orientation Process
Types of Mentor Counseling SessionsSlow or Speedy traineeLow Test ScoresResistant trainee
The trainee Write-up
Orientation - Day of 1st Session
Activity 1 | 45’Role Play / Walk Through
Trainee Folder, Rules, ChecklistLocate the Step by Step checklist in your workbook Review the Step and Demo activities Walk through the process with as both trainee/Mentor
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The Mentored Learning Counseling Session
Deliver Assessments to trainees
Deliver Breakout Sessions as Needed
Provide Outside Reading Suggestions
Provide Regular Reviews to trainee
Provide Capstone Assignments as Needed
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Execution Phase
Trainee Progress toward defined GoalsHold trainees accountableAttendanceBehavior and body languageMBWA: Mentor by Walking Around
Orientation Activity 2 | 45’Role Play
Counseling Session- Slow or Speedy trainee- Low Test Scores- Resistant trainee- Trainee Write-upReview the talking points of each scenario Roll play in teams of two: Mentor/trainee Role Play having each taking on the role of the Mentor/trainee
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Daily Monitoring
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Daily Reporting
Daily Reporting
Assessment Results to Sales/trainees
Ongoing Progress Results
Evaluations Through MTM
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Mentor Management Activities
Mentor Management Activities
Resources Information Time
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Managing Information
Managing Information
Trainee Folders Logons Vendor updates
Servers
Workstations
Images
CredentialsMCT, Cisco
SkillsGaps No SME
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Managing Resources
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Managing Time
Minimum Out-of-Room Activities
Audits Meetings Breakouts
More than 1 question at a time
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Mentor Troubleshooting
Handling Monday Mornings
Wrong Modality
Problem trainees
Mentored Learning Reference Tools: DVDOrientation Packet with Checklist
Trainee Information ProfileMentored Learning Classroom Policy and ProceduresTest Past GuaranteeMentored Learning Information Sheet
Trainee Setup guideMentored Learning Daily SurveyTrainee Tracking FormMentor Exam Audit Video Mentored Learning Manager Online Sessions
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Supporting Material for Trainers
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