tqm in motorola

Motorola Solutions is a global company with a history of quality and innovation at its core. Highlights of company footprint include:

Primary R&D in 6 countries Primary Manufacturing in 3 countries Employees in 65 countries Sales in over 100 countries 1,700 Direct sales representatives 20,000 Channel partners

one of many companies that apply the principle of TQM in their organizational culture

Motorola,orginator of six sigma Company is doing it by improving the quality of their

products by improving their productivity and overall performance

Policy-Higher quality in lower cost Fundamental objective-customer satisfaction

QUALITY IN YOUR EYES

IT’S YOUR PERCEPTION

THAT DETERMINES

OUR REPUTATION

IN THE MARKETPLACE

QUALITY POLICY

Motorola Solutions is committed to quality.

Strive to earn customers trust by consistently

providing dependable products and services

on time delivery, and reliable support for all your mission and business critical applications.

foster a culture of innovation and continual evolvement to meet customers highest expectations.

Our reputation and quality heritage represent our continued commitment to earn your trust as a complete solution provider.

SIX SIGMA AT MOTOROLA

Motorola saved $17 Billion from 1986 to 2004, reflecting hundreds of individual successes in all Motorola business areas including:

Sales and Marketing Product design Manufacturing Customer service Transactional processes Supply chain management

WHY CUSTOMERS TRUST??

This commitment to quality is supported through our Quality Management System (QMS) which outlines the policies, procedures, and processes Motorola have in place to dynamically improve our business performance.

Quality Management System is based on the ISO 9000 Global certification to ISO 9001 is important and supports the

promise of trusted quality and commitment to focus on what is important

TRUSTED QUALITYPRODUCTS . SERVICES . DELIVERY . SUPPORT

Quality Management

Processes have been established across the organization to drive quality efforts:

Develop qualitative and quantitative measurements Identify improvement opportunities Provide resources for continual improvement Empower organizations to make improvements Monitor indicators and drive improvements across

the organization

OUR QUALITY COMMITMENT

1. Customer Advocacy: Capturing Your Voice to Drive Improvement Efforts

Customer feedback is essential to providing you with the products, services and solutions depend on for your mission-critical applications.

collected - sales channels, annual customer surveys, transactional surveys, partner conferences, call center activity..

customer advocacy programs has a direct impact on our continual improvement efforts.

2. QUALITY MANAGEMENT SYSTEM: PROCESSES THAT ENSURE MEET COMMITMENTS

Our Quality Management approach supports the commitments make Quality Policy and ensures the processes in place to support our commitments

3. History of Quality: Our Legacy of Continuous Improvement

Motorola developed the Six Sigma quality improvement process in 1986 which became a global standard across many industries by providing a common language for measuring quality. Today, Motorola Solutions applies a Lean Six Sigma methodology in our continuous improvement efforts.

CERTIFICATION

ISO 9001 certification First company -Malcolm balridge National

quality award(1988) First companies to win the Federal Government's

top quality prize Baldrige National Quality Program 2002,

CONTINUAL IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM IS ONGOING

DIGITAL SIX SIGMA (DSS) AND LEAN PRINCIPLES (three levels of Digital Six Sigma certification: Master Black Belt, Black Belt and Green Belt)

SIX SIGMA FOR PROCESS IMPROVEMENT (SSPI)

SIX SIGMA FOR PRODUCT DEVELOPMENT (SSPD)