toyota power point presentation
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Case AnalysisLaura AranaJuan Javier SanchezKourtney SisnerosSergio Rodriguez
Our Mission
To attract and attain customers with high-valued products and
services and the most satisfying ownership
experience in America.
Vision Statement
To be the most successful and respected car
company in America.
StrengthsToyota has created through the
years great customer support and loyalty with its high quality vehicles and affordable costs.
Toyota cars include all the major features that the higher end vehicles, such as Lexus or Mercedes, have.
Toyota’s world wide reputation has evolved throughout the years creating strong customer satisfaction.
PerformanceToyota Motor
Corporation’s vehicle production system uses
“lean manufacturing system” or “Just-in-Time (JTT) System” with the objective of making the vehicles
ordered by customers in the quickest and most efficient way.
Company Size
Toyota Company is created of 35,838 direct employees and 156,958 indirect employees.
The direct employees that are involved right here in Texas are that of 2,040 and 12,510 indirect employees
How was this possible?
It all starts with the designer, developers, suppliers, and ends with the team members
that make it all happen.
Recently, Toyota has been
experiencing a recall that affects each and every Toyota owner as
well as the reputation of its
company.
Factors Concerning El Paso The worldwide recall of
Toyota will touch about 20,000 car owners in El Paso.
CamryCorollaAvalon and Highlander
carsMatrix HatchbackTundra PickUpRAV4Sequoia SUVs
The Problem Toyota FacesEight Toyota models
having the same problem with the gas pedal.
Criticism made by the news media and competitors.
Lack of communication between the company and Toyota owners.
Solution
Getting in touch with every customer. . . . .
Improving the communication
channels with the parent company.
Create and monitor a
database of repairs and
concerns. . . . .
Call to Action
All these parts of the solution are needed to keep in line with
the vision statement.
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