total cost of ownership richard greene operations director greater milwaukee committee michael...
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Total Cost of Ownership
Richard GreeneOperations Director
Greater Milwaukee Committee
Michael FaticaDirector
ENTECH
About Us
Michael Faticawww.entech.org
Richard Greenewww.richgreene.net
What is TCO? Just another TLA? What are the components of TCO? What do I need to look out for? What are some of the hidden costs we
forget? Be mindful: 1 out of 25 financial decision
makers realized that costs incurred after initial deployment, comprised the largest component of the IT projects costs.
Total Cost of OwnershipTotal Cost of Ownership
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned
OngoingOngoingUp-FrontUp-Front
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned
OngoingOngoingUp-FrontUp-Front
•Hardware
•Software
•Installation Consulting Time
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned
OngoingOngoingUp-FrontUp-Front
•Hardware
•Software
•Installation Consulting Time
•Telecom
•Software Licenses and Upgrades
•Hardware Upgrades
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned Indirect, Hidden,UnplannedIndirect, Hidden,Unplanned
OngoingOngoingUp-FrontUp-Front
•Hardware
•Software
•Installation Consulting Time
•Telecom
•Software Licenses and Upgrades
•Hardware Upgrades
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned Indirect, Hidden,UnplannedIndirect, Hidden,Unplanned
OngoingOngoing MaterialMaterialUp-FrontUp-Front HumanHuman
•Hardware
•Software
•Installation Consulting Time
•Telecom
•Software Licenses and Upgrades
•Hardware Upgrades
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned Indirect, Hidden,UnplannedIndirect, Hidden,Unplanned
OngoingOngoing MaterialMaterialUp-FrontUp-Front HumanHuman
•Hardware
•Software
•Installation Consulting Time
•Telecom
•Software Licenses and Upgrades
•Hardware Upgrades
•Training
•Informal Learning (Futz Factor)
•Process Modification
Total Cost of OwnershipTotal Cost of Ownership
Direct, Identifiable,PlannedDirect, Identifiable,Planned Indirect, Hidden,UnplannedIndirect, Hidden,Unplanned
OngoingOngoing MaterialMaterialUp-FrontUp-Front HumanHuman
•Hardware
•Software
•Installation Consulting Time
•Telecom
•Software Licenses and Upgrades
•Hardware Upgrades
•Training
•Informal Learning (Futz Factor)
•Process Modification
• Infrastructure
•Office Supplies
•Space
Detailed Planning – It’s a Tool Create A Detailed Plan
Walk through your project with peers or a nonprofit assistance provider
Look at who is on your board. Are there technical people or people with access to I.T. people?
Document the planCreate a Budget
The Blueberry$485 Personal Digital Assistant(PDA)Spent $38,000 in hardware, software
and consulting time to interface it with his current system.
Review the Implementation Budget
What if the Budget Proves it is too costly? Take a phased approach
Network Workstation upgrades in first six months Cabling – Look for a slow time for electricians or use
students Purchase the network switches and use peer to peer for
the first six months
Structure the project plan so it lends itself to clear milestones that may be used as phases
Why TCO?To save money To improve efficiencyTo grow a healthier
organizationRaise awareness of real
costs
How?Consider
The People FactorThe ProcessesThe Technology
How->TechnologyCentral Administration
Pushing App InstallsCentral Virus protectionRemote AccessDisk images
Policy AdherenceAutomated updatesGroup PoliciesUser security/access levels
STANDARDS
How->ProcessesStandardization
Hardware & SoftwareDocumentation of everythingComputer Logs
Log Problems and SolutionsOne consultant
Avoid volunteer 1-time fixes to major systemsPurchasing
Same vendor, in bulk
How->PeopleTraining, training, training
For IT Staff & End Users Every dollar out of training is three-to-five dollars into
supportProvide a consistent technology environment.
“We all run Windows 98 SE” “We all use OpenOffice 1.0” “We, therefore, build and foster internal expertise”
Orientation/Training manual
SummaryTCO affects your bottom line and
therefore your clients and your mission.All costs have an inherent time frameAvoid focusing on reducing “sticker
shock”Focus on the reduction of ongoing costs
more than up-front costs
Q&A
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