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TOPSThe Older Person’s Service

Private information

It is important that service user information

is kept private. Sometimes staff need to

speak to other people about service user

concerns. Staff will tell the service user first.

Compliments and complaints

Service users are encouraged to say if they

are happy or not happy about their care.

They can speak to staff. Service users can

also be helped to contact:

PALS (Oxleas’ complaints helpline).on

0800 917 7159 (freephone number)

or by email: pals@oxleas.nhs.uk

How to find TOPS

Address:

Goldie Leigh

Lodge Hill

Abbeywood SE2 0AY

Tel: 020 8319 7109

Bus routes: Bus 99 and Bus B11

(Thamesmead to Bexleyheath)

Trains: The nearest train stations

are Abbey Wood or Welling.

Parking: There are parking spaces near TOPS.

Information leaflet for people with

learning disabilities, their families and

carers.

Reviewed by the Can you understand it? team

oxleas.nhs.uk

Updated July 2015

About The Older Person’s Service

(TOPS)

TOPS is a day service for elderly people

with learning disabilities who live in the

borough of Greenwich. They may have

health needs like diabetes, mental

health, epilepsy and dementia.

They may also have problems moving

parts of their body and sensory

problems. These are:

hearing

sight

smell

touch

taste.

What happens at TOPS

Service users have a choice of doing

various activities. These include:

gentle massage

art therapy

cookery

crafts

bingo

remembering their past.

There is also a garden with raised

beds which is looked after by service

users and staff.

It is important that each service user

has their own programme of activities

to meet their own needs. They may

also attend the memory clinic.

TOPS helps its service users to

contact health and social services.

The TOPS team

The team is made up of:

a day service manager

team leader

support workers

administrator

drivers.

TOPS has been designed to create a

dementia friendly centre. This includes

using pictures and colours to help

service users find their way around

TOPS. The team can be contacted

Monday to Friday, 8.15am to 4.30pm.