top 5 things to build a success software outsourcing firm out from vietnam
Post on 10-Jul-2015
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TOP 5 THINGS To build a success software
outsourcing firm out from Vietnam
Presented by Viet Hung KMS Vietnam’s Managing Director
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This is to prepare for Software Outsourcing practitioners around Vietnam, inspired by the story of KMS.
KMS STAFF GROWTH IN 5 YEARS
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5 20 17 18 18 18
6
65
200
300
401
446 484
0
100
200
300
400
500
600
US Vietnam Global
THE TOP 5 THINGS TO MAKE IT HAPPEN FROM 0 TO 500
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1. Market & client selection 2. The culture 3. Staff selection & staff development 4. The key metrics 5. And finally, aim for something long enough
MARKET / CLIENT SELECTION
Picturing how do your clients look like? § Which countries? America? Europe? Japanese?... § Type of business? Software product/services company
vs. not? § Size?
§ Size of the company: SMB vs. not SMB? § Startup vs. matured? § Size of the outsourcing projects?
§ Engagement preference? § Long term partnership? Or just pure staff augmentation?
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Select the niche focusing around your strength. “
THE CULTURE
In outsourcing business, we often deal with the differences between the West and the East § Communication / Language § Integrity: Honest, keep your promise, and be accountable § Transparency Not mentioning the challenges of different time zone and the long distance between offshore and onsite, must build trust through common culture / behavior
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No option, but your guys have to fit with your clients’ culture. “
STAFF SELECTION AND STAFF DEVELOPMENT
§ Staff selection
You don’t build business. You build people and people build business.
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“
450+ people at KMS
1,249 2nd round
interview
3,738 1st round
interview
7,575 qualified
CVs
STAFF SELECTION AND STAFF DEVELOPMENT
§ Staff selection § Staff development
§ Through training program § Fresher program § Leadership development program § Technical development program
§ Through real work opportunities Any of the above are hard to work, if you don’t have a positive and connection corporate culture. Refer http://www.amazon.com/Fired-Burned-Out-Creativity-Productivity-ebook/dp/B007V91MVE/ for how to build a connection culture.
You don’t build business. You build people and people build business.
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THE KEY METRICS
But wait, how much is it
…good?
The top metrics for survival in outsourcing business is utilization.
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“
AIM FOR SOMETHING LONG ENOUGH
Some questions to ask § What do you see in the next 5 years? 10 years? And
beyond that § Is software outsourcing is the means or the purpose? I suggest you to think about how to build a sustainable business. And once again, it would be around building people.
If you don’t see that far, how do you know you’re if you’re on the right path?
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THE TOP 5 THINGS
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1. Market & client selection 2. The culture 3. Staff selection & staff development 4. The key metrics 5. And finally, aim for something long enough
FINAL WORDS
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It’s a $30 bil market out there in US, waiting for you. Do it or lose it.
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© 2014 KMS Technology
THANK YOU
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