top 15 key performance indicators for emc documentum

Top 15 KPIs for… EMC® Documentum

user/ReveilleSoftware

@ReveilleSoftwre

company/Reveille-Software

First… What Do You Know About YOUR

Documentum System?

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• Do you have insight into processor load, memory consumption and disk space?

• Can you determine overall server health?

• Do you know if your Documentum system is available?

• How many users are actively using the system?

• What transactions are they running?

• Is your system operating at its peak?

• How long does it take for a user to check out a document?

• Are you meeting end customer SLAs?

Without Deep Documentum Insight...

Significant time is spent

troubleshooting and firefighting

and….

fines and lost revenue can result

and….

Capacity planning/chargeback is subjective

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Top 10: Server, Processing & Performance

KPIs for Documentum

Keep Your Documentum Environment

Healthy with these 3 types of metrics

Performance

Processing Stats

Server Health

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Performance

KPIs 1-4

End-User Response Times

Gain objective SLA information

Content Repository Transaction Performance

Know if repository operations are

performing at peak levels

Database Query Performance

Understand performance level

of database

Application Interface

Transaction Performance

Know if DFC/DFS /REST/CMIS

operations are at peak performance

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Processing Stats

(Client Application)

KPIs 5-7

End-User Transaction

Counts

Understand application use by

knowing distribution and frequency

Application JVM Session Counts

Determine load across application

instances

Repository Session Counts

Ensure proper operating levels

Indexing

KPIs 12-13

Indexing Queue Levels

Understand server load to identify potential processing

bottlenecks

Process Results

Identify problems with indexing processes

Trans-formation

KPIs 10-11

Transaction Queue Levels

Understand server load to identify potential processing

bottlenecks

Rendition Processing

Verify successful transformation of test documents

Workflow

KPIs 8-9

Process Queue Levels

Understand server load to identify potential processing

bottlenecks

Process Results

Identify problems with workflow

Pro

cessin

g S

tats

10 10

Available Repository

Storage Ensure continuous document storage

Server Health

KPIs 14-15

CPU and Memory Usage

Track over time; gain insight into server capacity

and performance

How APM Can Help

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Discover performance issues before

user community productivity is

affected

Reduce MTTR & automate

remediation

Continuous availability,

user productivity & SLA’s met

APM =

Application Performance Management

How Reveille for Documentum Can Help

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Improved Documentum

Service Levels

Reduced Support and Management Costs

•Reduce issue resolution times (MTTR)

•Boost application uptime

•Objective KPI’s for capacity planning / chargeback

Increased End-User Productivity

•Understand service level baselines

•Ensure end customer SLA’s

•Accurate, objective SLA reporting for IT and business stakeholders

Ensure Regulated Document Production

•Reduce potential for fines due to system downtime

Thank You

Take a Product Tour:

http://reveillesoftware.com/product-tour/

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