tools for assisting end users

Tools for Assisting the End User

PresenterDiana Silveira

agenda

Live Assistance Tutorials Other Resources

Live Help

Join.me

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Note: From the moment they join, they can see your screen.

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Tip: Get the best experience by having 1 window open & go slow there is some drag time

Live chat!

Google Hangouts/Chat

Image from: http://wpdaily.co/google-hangout-0/google-hangout-5/

FIX YO

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Hangouts can be public or invite only

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Google Hangouts is available as an Android App so users can connect via their mobile device

Creating tutorials

Jing

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Videos can be embedded in websites, shared through social media, techsmith or embedded in PowerPoints

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This works for videos (under 5 minutes) and screenshots via Jing

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Vine, Instagram, Cinemagram

Great for demos of things off-screen. An example – the red box for new materials!Vine examples - http://goo.gl/wFYvDc, http://seenive.com/tag/libraries

Online Resources

Ask a Librarian

TextEmailLive Chat

Create a wiki

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Blogger.com

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.com allows free sites with hosting, .org allows you to download and host your own site

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Google Sites and Blogger

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Allows for sharing tutorials and creating followers

Examples: http://nypl.tumblr.com/ momalibrary.tumblr.com chicagopubliclibrary.tumblr.comorangecountylibrarysystem.tumblr.com librarywayfinding.tumblr.com

Tips

Create content and share in multiple formats

Share what you create via social media Even if multiple ways – demo one

Questions & Discussion

Additional resources:Animoto, VoiceThread, Prezi, Slideshare

diana@novarelibrary.comdelicious.com/dee987slideshare.net/dee987

www.facebook.com/NovareLibraryServices877-816-9638

Contact InformationDiana Silveira