tmp and tlp delivery

AIESEC Experience – one perspective in AIESEC Czech Republic

Redesigning Talent ProgrammesRole modeling AIESEC International network

Define clear segments to focus on (external

segments)

Evaluate satisfaction and insatisfaction of each person

in the segment towards previous TMP\TLP

experiences

State the key factors that created amazing/bad

TMP/TLP experiences

Design products of TMP&TLP with the key factors that created the

best experiences

Focus just on the segments of people, when you are creating added value for

each TMP&TLP experience

Create local structures to encourage the delivery of

these programs

1st Phase – Task Force creationTLP Team

Madalina Ungureanu - NST Andrej Chmura (Prague)Michaela Priehodová (Brno)Jan Kyselý (Ostrava)

TMP Team

Irina Mustata - NST Michal Šedìnka (Karvina)Michaela Priehodová (Brno)Júlia Cekovská (Olomouc)Jan Komrska (Prague)Alice Peková (Prague)Lucie Tomeckova (Zlin)

Together, becoming role models in AIESEC 2015.

2nd Phase – Segment creationFinding the most 3 relevant dimensions

Academic Background

Level of study Extra curricular activities

2nd Phase – Segment creationFinding the most 3 relevant dimensions

Academic Background

Level of study

Extra curricular activities

2nd Phase – Segment creationFinding the most 3 relevant dimensions

Academic Background

Level of study

Extra curricular activities

1. Economics | 1st and 2nd year | no previous NGO extra curricular experience|

2. Economics | 3rd Year & Masters | minimum extracurricular experience|

3. IT + Graphics + Arts | Bachelor + Masters | no previous NGO or extra curricular experience

4. Social Studies + Philology + Education + Psychology + Journalism + European studies(integration) + Political studies + International Relations| 1st year and 2nd year |no previous NGO experience or significant extra curricular experience|

5. Social studies, etc| 3rd year & Masters| minimum extracurricular experience |

Team Leader Program in AIESEC Czech Republic

40%

36%

15%

6%

2%1%

Economics 1st and 2nd year Bachelor Segment(86 re-

spondants)

0 TLP1 TLP2 TLP3 TLP4 TLPMore than 5

30%

30%

33%

6%

Economics 3rd year Bachelor + Masters Segment(33 re-

spondants)

0 TLP1 TLP2 TLP3 TLP

33%

44%

11%

11%

IT segment(10 respondants)

0 TLP1 TLP2 TLP3 TLP4 TLP5 TLP

20%

50%

10%

15%

5%

Social studies + others - 1st & 2nd year Segment (20 respondants)

0 TLP1 TLP2 TLP3 TLP4 TLP5 TLP

21%

36%

29%

7%7%

Social studies + others - 3rd year + Master Segment (14

respondants)

0 TLP1 TLP2 TLP3 TLP4 TLP5+ TLP

Facts.1. We do not deliver

Leadership positions to an increased no. of members

2. Up sale on TLP is very low. Members are not taking the 2nd TLP after experiencing one TLP. Question mark on the quality of the 1st TLP.

Team Leader Program in AIESEC Czech Republic

See the increased % of members having bad satisfaction with their TLP. 19% - noted with 1.Most of the best TLP were the ones in EB – how can we bring the key elements of a TMP in EB, in other TLP as well?

Team Leader Program in AIESEC Czech Republic

Average level of satisfaction

Economics 1st & 2nd year

Economics 3rd year &

MastersIT Social studies

1st & 2nd year

Social studies 3rd year & Masters

5.75 6.09 7.12 6.1 6.15

Best TLP experience

Grade: 7.19 - for the 3rd Segment - IT

Elements that contributed to the level of satisfaction:

• Results brought• Functional activities• Team atmosphere

Mandatory next steps.

• Every LC must have preparation for TLs on project management => become more efficient in achieving results

• Every JD should be very specific and connected to the people’s interest (see IT segment)

• Create the team based on the segment of people( different profiles) – Allocation !

Worst TLP experienceGrade: 5.75 – for the 1st Segment – Economics (1st and 2nd year)

Elements that contributed to the lower level of satisfaction:• Atmosphere within the team • Personal feeling (TLs blaming themselves for poor results)• Problems with superiors (miscommunication and

understanding issues)

Mandatory next steps.

• All LCs should have a preparation program on team management

• Every TL should have a personal coach (EB, alumni, mbs with experience in coaching)

• Every TL should have clear MOS in their JD, set by EB

TMP Segments

45%

22%

17%

6%5%

5%

Economics 1st & 2nd year Bachelor Segment (86 respondents)

1 TMP2 TMP3 TMP4 TMP5 TMPMore then 5

24%

30%21%

6%

6%

12%

Economics 3rd year Bache-lor + Masters Segment (33

respondents)

1 TMP2 TMP3 TMP4 TMP5 TMPMore then 5

44%

33%

11%

11%

IT segment (9 respondents)

1 TMP2 TMP3 TMP4 TMP5 TMPMore then 5

28%

22%17%

22%

11%

Social studies + others - 1st & 2nd year Segment (18 respondents)

1 TMP2 TMP3 TMP4 TMP5 TMPMore then 5

28%

22%17%

22%

11%

Social studies + others – 3rd year + Masters Segment (14 respondents)

1 TMP2 TMP3 TMP4 TMP5 TMPMore then 5

Facts.1. Most of the TMP happen in Economics segment Stronger focus on these specific profile of members2. All the TMP happens in GIP/GCDP areas connect the profile of people with the tasks

Level of satisfaction with the TMP

As well as in TLP, most of the best TLP were the ones in EB. Let us find the key elements in the EB (diversity of profiles of people, ownership,etc) and bring them in other TMP products.

Level of satisfaction with the TMP

Best TMP experience

Grade: 7.29 - for the 2nd Segment - Economics (3rd year Bachelor + Masters)

Elements that contributed to the level of satisfaction:

• Having ownership on their work • External orientation of the team• Working with different

personalities

• Experiencing intensive work environment

• Team atmosphere (developing trust within team members)

Mandatory next steps

• Every LC must increase the ownership of their members’ activities (accountability system)

• Every recruitment should be segment based• Every JD of every area has to have external

oriented tasks (AIESEC Communicators )

Worst TMP experienceGrade: 6.6 – for the 4th Segment - Social Studies (1st and 2nd year)

Elements that contributed to the lower level of satisfaction:

• Lack of involvment from the other members

• Wrong allocation of members on different areas

• No tracking system for the team activities

• Lack of know –how• Expectations meeting (social profile-

economic activity)

Next steps in LCs.

• All LCs will have JDs with included KPIs• Every member will go through an

induction/transition period in the TMP• All LCs must focus on recruiting and

allocating people for social impact projects

Quiz time.

1. Present the flow of creating TMP and TLP products.

2. What are the main segments that we are going to focus on for the next Recruitments?

3. What are the 6 mandatory steps that we need to follow in order to have great TLP experiences?

4. Please write 4 out out of 6 key elements that make a great TMP experience.

5. What are the 6 mandatory steps that we need to follow in order to have great TLP experiences?

For more information, check the TMP-TLP wiki:Search: czech TMP & TLP Delivery