tmos presentation

TMOS“text mobile ordering

system” always at hand

Introduction

“TMOS has been specifically designed with one thing in mind, to make it easy for a consumer to

order a product via their mobile device.

That’s why we say TMOS is always at hand!”.

Concept

Mobile money has been in Cambodia for over 5 years which allows for account holders to transfer money but till now account holders can not purchase items.

TMOS has been developed to solves this problem by acting as a bridge between consumer and retailer to allow transactions to take place on mobile devices using existing technologies.

Why Consumers Want TMOS

The modern consumer is changing the way they shop, they want convenient and secure money payment methods•Pay by Mobile Device•Order anywhere•Online transactions•Money transfer•Home delivery service

Text Mobile Ordering System

How TMOS worksTransaction Process FlowCustomer Experience Process Flow

How Tmos WorksTMOS means Text Mobile Ordering SystemTMOS uses a predefined syntax unique to each retailers product offering

– Example of syntax

XXXXX*X_XXXXX*X_XXXXX*X_XUnique Product CodeSpace indicating new order request*+ number 1-9 indicates quantity requiredLast digit always indicates desired payment methodC = CashW = WingV = Visa (etc) TMOS can handle multiple orders in a single SMStransaction

Working Example : Customer wants to order pizza

Menu

TMOSCode

Item Description

Price

00001 Pizza Hawaiian $8.99

00002 Pizza Four Seasons

$9.99

00003 Pizza BBQ $8.99

00004 Drink Coke 1ltr $1.99

Example 1Customer order1 Hawaiian Pizza and pay by CODInput syntax 00001*1 C

Example 2Customer order1 Four Seasons, 2 BBQ, 1 btl Coke,

pays WingInput syntax00002*1_00003*2_00004*1_W(input wing acc no. and validations

key)

Step by Step : Business Process Flow1. Customer places an order to

retailer through TMOS2. TMOS receives order and

systematically informs the retailer and the payment account.

3. Transaction codes are generated and sent back to customer along with order confirmation in the form of a SMS receipt.

4. Payment is taken from payment account if applicable

5. Call Centre make call to customer to confirm address detail and time estimate to delivery of order.

6. Order is dispatched7. Payment is forwarded from

TMOS to Retailers account8. Process complete

Step by Step : Customer Experience

1. Customer views a menu2. Customer decides on purchase

and payment method3. Customer SMS to retailer via

TMOS4. Receipt is sent to Customer via

TMOS5. If mobile money is preferred

payment method account is debited

6. Call Centre confirms customer address

7. Delivery is made8. If COD customer pays at door

Why Retailers Want TMOS

TMOS offers a company competitive advantage over rivals with long term benefits, listed here are just a few of these:-

•Improved Service for Customer•Reduced business operations cost•Profitability•Reporting and Analysis•Turn Key Solution

Improved Service for Customer

•No wait time for customers•No dropped calls•Reduced cost for customer to place order•SMS receipt•Customer transaction history•Prioritize staff based on customer need such as language.•Offer payment service

Reduced business operations cost

•Reduce time taken on each call•Spread the load during peak operation times•Reallocate staff •Improve accuracy of orders taken

Profitability

•Up selling, message on SMS reciept•Improved service = repeat business•100% call responded to in timely manner

Reporting and Analysis

•Standard reports •Statistical breakdown analysis•Company specific reports•Improved product offering

Turn Key Solution

•Call Centre•Outsourcing•Peak time call handling•Business analysis•Expand operation hours 24/7 – 365•Multilingual higher skilled staff •Operation cost reduction