tips on how to handle resistance to change in small businesses -part 2
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MANAGING CHANGE FOR BUSINESS SUCCESS
How to Tips for Owners and Directors of Small Businesses
Part 2
VeronicaBusiness Coach and Mentorhttp://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
Part 2 Actions to address change Communicating change In closing….
In Part 1, the following are covered* Triggers for change in small businesses* Areas of change* Changing work design and procedures
In This Presentation
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
Change is a normal occurrence in growing businesses, whether it’s the people who work in the business, the amount of turnover by the business or even whether the business continues to operate from the premises used in the early stages
This Tips Guide from Your Small Business Coach, of Executive Solutions Training Ltd, is divided into two parts. Part 1 has 12 short tips on how to deal with various areas of change in your businesses. Part 2 has 18 tips to help in managing change.
Introduction
VeronicaBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
Change is a normal occurrence in growing businesses, whether it’s the people who work in the business, the amount of turnover by the business or even whether the business continues to operate from the premises used in the early stages
This Tips Guide from Your Small Business Coach, of Executive Solutions Training Ltd, is divided into two parts. Part 1 has 12 short tips on how to deal with various areas of change in your businesses. Part 2 has 18 tips to help in managing change.
Introduction
VeronicaBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
13) Owners and managers of small business, could also be afraid of moving too quickly as they are afraid that they will lose control of their business even if they understand the need to change.
Changing work design and procedures
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
14) At all times involve and agree support from people within system.
(system = environment, processes, culture, relationships, behaviours, etc., whether personal or organisational).
Actions to address change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
15) Understand where your the business is at the moment. Then reflect on where you want to be, when, why.
Think about what measures you will need to put in place to get the change you are seeking.
Actions to address change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
16) In planning ,ensure the actions to be taken are appropriate, achievable and measurable;
Communicate, involve, enable and facilitate involvement of people as early and openly and as fully as possible.
Actions to address change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
17) Don't let up
Foster and encourage determination and persistence
Ongoing change Encourage ongoing progress reporting Highlight achieved and future milestones.
Actions to address change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
18) Implementing change is team work.
Again in the Belbin definition,
Team Workers are vital. These are people whose personalities make them “supportive, sociable, flexible, adaptable, perceptive, listener, calming influence, mediator”. They are not seeking to take the lead.
Actions to address change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
19) In many small businesses one person or team could have more than one role, which has to be carefully managed so that one aspect of the change does not cause another to be lost in the process.
Actions to address change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
20) Different personalities of individuals can be a frequent source of friction.
However, this can largely be avoided by understanding and valuing people's differences.
Actions to address change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
21) Clarity is essential when communicating change and the message must be ongoing
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
22) Change can be unsettling.
It needs to be understood and managed in a way that will help people cope effectively with it.
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
23) Directors or Managers in the business will be seen as a logical choice to provide a settling influence during the process of implementing change.
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
24) Be sure that people affected by the change at least understand, the need for change.
They should have a chance to decide how the change will be managed, and to be involved in the planning and implementation of the change.
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
25) Questions you can ask your staff to find out how they feel about changes being made as you grow your business:
How do you feel about changes made so far? Do you welcome the change(s)? How much control do you feel you have since the
changes were made?
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
26) Bad news needs even more careful management than routine change.
Hiding behind memos and middle managers will make matters worse.
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
27) Directors and Managers who do not consult and involve their people in managing bad news can be seen as being weak and lacking in integrity.
Treat people with humanity and respect and they will reciprocate!
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
28) In communicating change, information should come from a credible and trusted sources and one that is independent/ objective.
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
29) Pay attention to what is said by your critics and sceptics when communicating potentially controversial or other unwelcome changes.
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
30) Be upfront and respectful.
This can reduce personal distress and enable people to move forward. Focus on the outcome you want to achieve when preparing message (s) to communicate change.
Communicating change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
As the owner or director of a small business, you need to show everyone working in your business and your clients as well that you understand the direction and intent of the change.
Be prepared to use the learning to refine original plans for change.
In closing….
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
Handling Resistance to Change
Veronica Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)207 096 0620
Request your free pdf copy with Managing Change to Business Success: Email: bizcoachuk@gmail.com
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