thoughts on leadership ssd

Thoughts on Leadership

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Leadership Lesson :

“ The greatest glory in living lies not in never falling, but in rising every time we fall”- Nelson Mandela

A winner is not one who never fails,But one who NEVER QUITS,

Winners never QUIT, and Quitters never WIN.

Thoughts on Leadership

Leader defined •Understanding of the definition of Leader as different from manager

Essential Qualities •Qualities of Leadership

Becoming a leader •Leadership approach : Case study of Gordon Bethune’s leadership tactics- CEO-Continental Airlines

Worker: ? Manager : ? Leader : ? Difference between a leader and a

manager? Vision , third eye ? Allama Iqbal Is seeing beyond the sight of the others is

a born quality or an acquired quality? Evidence? In Crises situation? Name of leaders? Who is our leader and why ? Q.A or W.C? Who is our leader in personal life ?

Leader Defined

Leader

Making Differenc

Influence

Vision

Leadership explained

A Leader is a person:

Vision: Who has ability to see beyond the sight of his followers

Influence : Who has ability to influence with the power of his vision

Making Difference : who has ability to make a difference in the life of others by the influence of his vision.

Leader Vs. Manager

Every Manager is not a leader – There can be a leader without being a manager

Manager is a position – Leadership is not a position ; it is an action and a choice.

Managers predicts the future – Leaders create it.

Essential qualities of a good Leader

Courage

Self-Belief

Concentr-ation

Passion

Values

Courage : is the will to press on to do what is necessary and what is right, to overcome obstacles when afraid.

“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear”. Nelson Mandela

Self-Belief : antidote for self-doubt – Confidence is infectious- if you belief in yourself- others will believe in you.

Concentration : Concentration has two parts. 1.Persistence – the most important determining factor in an individual’s success. Unwillingness to quit until the goal is achieved.2. Focus – the ability to stay on track.“Be sure you put your feet in the right place, then stand firm.” Abraham Lincoln

Passion : Great leaders inspire others because the have passion for what they do and what they believe in. They bring a genuine joy to what ever they do.

Values: are the stuff upon which our reputation are built. Values are enduring standards of our behaviors.

Leadership approach: Gordon Bethune’s leadership style- CEO-Continental Airlines

Continental Airlines

Continental Airline

Continental Airlines – the 4th largest Airline in United States and the 5th largest in the world by Revenue-passenger miles.

Marketing Slogan – 1998 : “ Work hard-Flight right” Fleet size : 367 (+89 orders) Destinations: 292 Headquarter : Houston , Texas Before 1994 : Airlines facing bankruptcy situation-

Continental only had enough cash to operate another six months.

1994 : Gordon Bethune – became C.E.O of Continental Air lines

1996: Continental Airlines selected for a Customer Satisfaction Awards

Lessons from this Turn-Around management

• Gordon Bethune found:• prior leadership - several cost cutting

strategies had filed Chapter 11 bankruptcy

Protection twice in last 10 years Before Gordon became C.E.O- management team honestly thought continued cutting costs would save them from a third

Take measures that really matters to reach organizational

Previous measures :• Travel agents: discontinuation of

travel agents booking bonuses; • For employees : No pay raise in

some time; • For Consumers: discontinuation of

frequent flier mile bonuses. • As they had hardly enough cash to

run next six month business

Leadership Lesson 1:

1996- Continental Airlines won Customer Satisfaction Award.

Leadership Lesson-1: Cutting costs is not always the answer. It is important to take measures that are necessary to meet organizational goal.

• Boost employee’ morale , dignity and respect:• Gordon started holding meetings with

employees in his office- that was forbidden previous.

• Kept door open, went to casual dress to decrease management-employee barrier.

• Sat with the employees and not at the head of a table during meetings.

• Established an employee hot line for suggestions. He personally returned the calls

• Continental should be known as “Proud Bird with the Golden tail”

• Left a weekly Voice mail message for employees

• Used sport as an example for his “ team focused “ strategy.

“A football team can not be successful if it doesn’t work

together ”

Collective behavior is important for success - running an organization must be viewed as a team sport full of communication.

• Gordon called together suppliers, lease holders, employees, and finance lenders. He opened the books. He shared that Continental only had enough capital to operate for a few more months and in order to create a win/win for all; he needed to collaborate with each attendee to renegotiate loan rates, lease agreements, and work out new supplier agreements. In short, no profits, no future.

Open Book Management

Leadership Lesson 3 :

Open Book Management works with employees and business partners.

• Since the Gordon had worked in the various departments including mechanical department and obtained certificates he could able to communicate well among employees.

Know all parts of the business

Job rotations/additional credentials widen a developing manager/leader's perspective.

• Once Continental had been hit by a severe ice storm that destroyed eight engines. This occurred before Thanksgiving, one of the busiest times in aviation. Collaborating with outside vendors, the Continental team got the engines repaired and never missed a flight.

Develop external business partnership

Development of external business partnership is crucial to success.

• Every department must know how their work impacts other departments.

System theory

All departments must work together to achieve one organizational mission/goal – not just departmental goals.

• Previous Continental strategy-Increasing market share .

• 18% of the routes were cash negative. The team elected to change course and eliminate non-profitable routes.

• GE’s Jack Welch implemented the strategy that each business within GE must be either number 1 or 2 within the industry or he would close it down. He later modified that strategy to be 10% of the market. This strategy change resulted in billions in revenues.

Eliminate processes and programs that do not make

money.

Review strategies to ensure they make sense.

• Continental hired a financial professional who created a new financial system that tracked expenses/revenue by the day instead of quarterly reports. This led to better fleet planning/maintenance activities. Knowing their financial health by the day instead of by the quarter put the management team in a proactive position to make immediate changes.

Hire the best and ensure all team members want to win.

Organizations need the best talent for the competitive edge. No one person knows everything but collectively, talent provides a winning edge.

• Organizations must continually reinvent their services, needs, and look at their customers for changes. Organizations lose the competitive advantage by ignoring change, employees, cash flow, services, products, and partners.

Complacency kills

Organizational success can not be on autopilot. Implement employee suggestion programs and measure what matters to reach the goals of the organization.

Thank you

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