this is halloween [skin system] witch inc version 0.4 note: you have to blame laurent matheo for...

This is Halloween [Skin system]

Witch IncVersion 0.4Note:You have to blame Laurent Matheo for this :p

This, is, Halloween [Skin system]

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Summary: Presenting users, Presenting skins per users, How the skin system is working? How can we have several active skins at a same time? SRDS, triggers and product ordering examples

Note:You have to blame Laurent Matheo for this :p

Presenting users

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We have four users: Appadmin

Permission: Administrator, SRM admin, full permissions / rights / roles, Company: Calbro Services, Role here: Request designer, approver and so on,

Amelie Permission: request user, Company: Lucy In The Sky Inc,

Thomas Permission: request user, Company: Calbro Services,

Paulette Permission: request user, Company: Calbro Services,

What happens when the three « request user » login at the very same time?

Request console [For Amelie]

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Request console [For Thomas]

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Request console [For Paulette]

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How the skin system is working?

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There is a default skin delivered with ITSM 7,7 b2, you can find it in « AR System Skins »

How the skin system is working?

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We know the tags concern SRM Request Entry becauseThe type is « Tag » and « Type Identifier » is the same as the one we find in form « SRS:SREC_ServiceRequestEntryConsole » (Form Properties), which is « BMC_ENDUSER_SKIN »:

Object property (tool bar example)

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Let’s take an example of the toolbar, here is the default skin:

And the first skinned version using the defaults « Type Identifier »:

As you can see, colors have changed as well as icons.

The names are pretty straightforward in the skin (HELP, HOME and so on):

For the colors as you can see it is a gradient (from light blue to deep blue), in fact you define the « start » and « end » color for a same « object »:

How to add pictures?

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The pictures need to be « uploaded » first into ARS using « Developer Studio » as « Images »,

Then you can use their « names » into the skin system:

How to get the references?

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As you can see in the skin there are a lot of « references », but where do they come from?

Usually you have to mention or the fieldID or the object type:

How to get the references?

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Actually all is stored in Developer Studio, as a « special reference » for a resource.For example for the « Home » picture you have the following property:

Which matches the one declared in the skin of course:

Mistery solved!

So why the cart wasn’t skinned?

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Though as you can see, I didn’t skin the « cart » icon. Why?

Because there was no mention of it in the skin… And here is why, in developer Studio, its « skin » property isn’t set:

So the easy way is to name it of course « BMC_EU_ACTIONBAR_CARTLOGO » for example and save the view (note, of course you need to convert the form to overlay, the view to overlay and the button to overlay):

Then skin side, we need to add a new property to the skin with the new image name:

So why the cart wasn’t skinned?

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Then you need to flush the mid-tier cache and empty your browser cache and then… The miracle of life!

Before:

After:

The cart picture changed to the one I chose!

But why amelie, thomas, paulette don’t see the same skin?

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The answer is in the skin, you can affect a skin to groups or roles.There are two skins defined:

One is for Halloween theme (« Generic TAG…. »), one the « green » theme (« Amelie Poulain… »).

As you can see, one has as group « grp_halloween »

And the other « grp_amelie »

Rules for Groups

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In order to have several people seeing different skins at the same time and without issues, some rules are to be respected:

BMC recommends that: You create one group per skin (« group », NOT « support group »), You assign the group to each user (in « user » form, NOT « people » form) that uses the

skin,

Some « limitations » to be aware of: an user should be member of one « skin group » at a time, The people must not have « Unrestricted access » checked (in the « people » form),

Groups example

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grp_halloween:

grp_amelie:

Assigning a Group to an User

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Amelie is member of « grp_amelie »:

Thomas is member of « grp_halloween »:

Paulette isn’t member of any of those groups:

User / People and unrestricted access

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Those three people (amelie, thomas and paulette) don’t have « unrestricted access » checked in the « people » form:

Groups and users end results

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As a result: Amelie sees the skin « green » because she’s a member of « grp_amelie »,

Thomas sees the skin « halloween » because he’s a member of « grp_halloween »,

Paulette sees the default blue skin because she isn’t member of those groups,

Some SRDs examples

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Hire a monkey!

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Hire a monkey!

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If you enter in « What would be the monkey name? » question a first name of a people from your company, automatically the full name appears in field « Hummm wait a minute… »:

Why?

Hire a monkey! [Trigger]

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It happens because we declared a trigger in the « Service Request »:

Basically what happens is this:

When you « Answer Question » (1),

And the question is « What would be the monkey name != NULL » (2)

An Action « Autofill » is triggered: (3)

There is a query done in form « CTM:People » (4)

With qualification « First Name=What would be the monkey name? » (5)

Then on the result, we map « Full Name » (from CTM:People) to the question « Hummmm wait a minute…. » (6)

Note: For « Answer Question » trigger, the « Qualification » for « Action Details » is mandatory.

Any sugar?

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Some questions only appear depending of the results of previous questions (for example if you only choose a « cup of coffee ». Those are standard « conditions » defined when creating question in the service request:

Black Magic…

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On this (creepy) Service request, you can cast a spell on your manager so he has to raise you:

As you can see, the question « Just to be sure, is that your manager name? » is already filled:

Why?

Black Magic [Open Form Trigger]

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This time it’s an « Open Form » trigger. Meaning that it will happen when the service request is « opened »:

Basically what happens is this: When you « Open Form » (1),

An Action « Autofill » is triggered: (2) There is a query done in form

« CTM:People » (3) With qualification « Remedy Login

ID=$USER$ » (the requester USERID) (4) Then on the result, we map

« ManagersName » (from CTM:People) to the question « Just to be sure… » (5)

Note: For « Open Form » trigger, the

« Qualification » for « Action Details » is not mandatory.

Black Magic [Open Form Trigger]

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Here « appadmin » was the requester, and « Bob Baxter » beeing his « Manager », the manager’s name appears in the question:

Black Magic [Answer QuestionTrigger]

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Though if the requester is too greedy (Answering « yes!!! », you can see that the manager’s name is replaced by his own full name:

If you choose Yes, a question also appears (« Don’t be too greedy pal! ») this is a standard « question condition » as seen before.

Why?

Black Magic [Answer QuestionTrigger]

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This time it’s an « Answer Question » trigger and we already saw how it was working. It happens when the requester select « Yess!!!! »)

Basically what happens is this: When you « Answer Question », And question « Do you want to cast… » is

« yes » An Action « Autofill » is triggered:

There is a query done in form « CTM:People »

With qualification « Remedy Login ID=$USER$ » (the requester USERID)

Then on the result, we map « Full Name » (from CTM:People) to the question « Just to be sure… »

Note: « yes » is the answer because it’s the

question’s stored value

Note: For « Answer Question » trigger, the « Qualification » for « Action Details » is mandatory.

Candy Store [Product Ordering]

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Here an example of what you can do with « Product ordering »

Candy Store [Product Ordering]

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Here an example of what you can do with « Product ordering »

Candy Store [SRD]

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In order to do that, you need to use the Advanced Interface Form « Product Ordering AIF » in your SRD:

And as Process « Product Ordering Process »:

Candy Store [Products]

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You also need to create product in the product catalog so they can be displayed in « product ordering » and some rules have to be followed:

Rules Create a product with Tier 1 as « Hardware » or « Software »,

Candy Store [Products]

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Rules It is highly recommended to create a « Product Company Assoc » record with a

company which isn’t « - Global – »,

Candy Store [Products]

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Rules In this « Product Company Assoc » record you must set « Approved Product » and

« Managed Product » to « Yes »,

Candy Store [Products / Details]

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Once done, you can define the picture and text for the product in the « Product Ordering Console »

(Make sure you have the permission).

Candy Store [Products / Details]

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Select an existing product and « edit » it:

Candy Store [Products / Details]

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Select an existing product and « edit » it (text, picture…):

Candy Store [Products / Details]

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You can also create (same way) a bundle. A bundle is a « package » of several products:

Candy Store [Products / Details]

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You can also create (same way) a bundle. You select the products that you want to be added to the « bundle »: