they said “go for it!” – now what? university of colorado at boulder’s cuconnect...the...
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They said “Go for it!” – Now what?They said “Go for it!” – Now what?
University of Colorado at Boulder’s CUConnect...the Student Portal Project
CU-Boulder Portal Project
University of Colorado at Boulder
University of Colorado at Boulder
Founded in 1876Offers 3400 courses in 150 fields of study9 colleges & schoolsOne of 5 campuses (Boulder, Central, Denver, Health Sciences & Colorado Springs)32,041 students3,626 instructional & research faculty3,254 staff
CU-Boulder Portal Project
Portal – Strategic DirectionPortal – Strategic DirectionNo pressure:
Spring 2002 IT Strategic Planning Process key recommendation: provide excellent, unified web-based student services tailored to individuals based upon their affiliation with CU-Boulder
September, 2002: Vice Chancellor of Student Affairs commissions the Student Portal Project
CU’s President Hoffman references the portal in her university-wide Vision 2010 presentations.
CU-Boulder Portal Project
Portal Project ObjectivesPortal Project ObjectivesMeet student requirements: academic, administrative and student life – as articulated by students and by service providers. Foster campus-wide collaboration encompassing web-based service delivery, policy, quality, integration of services, standards and support.Select and implement a scalable technical framework. Ultimately, provide a comprehensive student portal, encompassing all student services and programs.
CU-Boulder Portal Project
Success Factors & ChallengesSuccess Factors & ChallengesSuccess Factors
– High-level sponsorship
– Campus-wide involvement– Build upon previous
successes– Remember! It’s not just
about technology– Funding
Challenges– Strong champions bring
high visibility– Tall & wide silos– Successes bring high
expectations– Mucking with culture and
all new technology– No dollars, no new staff
CU-Boulder Portal Project
Project ChampionPolitical conduit. Sustains momentum.
Key decision-makers. Communication through
monthly meetings
Provides analysis, design, development, testing.
Core Team
Provides detailed project work & conducts regular meetings
Project Team Structure
Sub-Teams
OutreachAcademic AnnouncementsTesting Deployment
Technical Team Steering Team
CU-Boulder Portal Project
Project Core RepresentationProject Core RepresentationNot quite knightly – but the representatives include: Academic Advising, Bookstore, Bursar, Continuing Ed, Housing, ITS, Libraries, Registrar, Student Affairs, Student Government, Univ. Management Systems and Web Communications – and we have learned to work together around the table.
CU-Boulder Portal Project
Project Steering RepresentationProject Steering RepresentationDecision-makers include:Executive Director of ITS (Chair), Student Government Tri-Executive, Assistant VP of Information Technology, Associate VC of Undergrad Education, Dean of Students, Exec. Director of Financial Services, Exec. Director of Enrollment Services, Exec Director of University Communications, Director of Arts & Sciences Advising.
CU-Boulder Portal Project
First Things First: NamingFirst Things First: NamingNot exactly the very first thing, but naming received lots of attention.
Two months of team meetings, discussion, email, research.
Student survey (6 names to rank, comments box & one suggestion box), 534 responses.
Subsequent action items: Legal, rebrand CUConnect, reserve in domain, logo, outreach.
Portal Name - Survey Averages
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
My CU My CU-Boulder
BuffaloExpress
CUExpress
BuffaloRoundup
CUConnect
Name
Aver
age S
core
CU-Boulder Portal Project
Portal Features: a lot of ideasPortal Features: a lot of ideas
Academic tools Account management Academic Advising Site Link Address change Advising Advisor look-up Announcements Ask Ralphie Bill balance Bill detail Bill detail history Bill pay Bookmarks Book swap Catalog Campus news Campus events Campus maps Career Services Central listing of course info Classifieds Conditional Drop/Add of Courses Course descriptions Deadlines Degree audit Department home pages Dining menus Direct deposit Directory Lookup Entertainment listings Estimated expenses Event ticket sales FAQs FCQs Fact of the day Financial aid app status Financial aid award status GPA calculator Grades Health insurance waiver Housing reservations ID Card info IM or Chat Internet File System I-vote Library content Library reserve Library record Math modules National News headlines Off campus housing search Parking permit Parking citation info & payment Personal Calendaring Picture of the day PIN number change Prepared links Print balance Professor home pages Purchase books from CU Bookstore Registration Schedules Schedule planner Scholarship app Scholarship news Search Skins SmartForce integration Sports updates Stops Student employment Student group activities Student government news Student survey Support links and info Student Profile Transcript request Telecom bill Tuition recalc Unofficial transcript Waitlists Weather WebCT WebMail
Student survey (1804 responses)– Services with most/least interest
Most: GPA CalculatorLeast: Housing reservations
– Information with most/least interestMost: Central listing of coursesLeast: IM or chat
Surprise: Students stressed focus on CU
Student focus groupsPrioritize by vote within Core TeamPrioritize by vote within Steering TeamPrioritize by feasibility within Tech Team
CU-Boulder Portal Project
Portal Features PrioritizedPortal Features Prioritized
Main ACADEMICS FINANCIAL Student Life My PageSearch PLUS PLUS Student Employment Web Mail
Dept Pages Advising Billing & Pmt Events Course Schedule
Announcements GPA Calculator Student Services. Profile
Weather Course Info Financial Aid Campus News Calendar
FAQ Off Campus Housing Bookmarks
Portal Support Schedule Planner One-Time Pmt Registration E-Bill Library Two-Pmt Plan Academic Tools Direct Deposit Academic Record Health Insurance
CU-Boulder Portal Project
Portal Features: Security(the one feature we all agreed upon)
Portal Features: Security(the one feature we all agreed upon)
Traffic encrypted
Secure Login– IdentiKey and password– Establish student profile via Directory
Pass through authentication(fewer signons)
CU-Boulder Portal Project
CUConnect Portal PilotCUConnect Portal PilotCUConnect Pilot June, 2003
CU-Boulder Portal Project
CUConnect CommunicationCUConnect Communication
Student Surveys – six surveys during prototype (frequency of use, info access, specific features, speed, value rankings of features and CUConnect)
EMail address for comments
General positive comments re features - throughout prototype
0102030405060708090
100
Every
thing
in o
ne p
lace
PLUS
SSO
webm
ail
GPA calc
ulato
r
Ease
of u
se
Acade
mic
calen
dar
Layo
ut/O
rgan
izatio
n
Annou
ncem
ents
Class s
ched
ule
Fina
ncial
links
Perso
naliz
ed
Cours
e loo
kup
Wea
ther
Perso
nal a
cade
mic
info
Stude
nt e
mpl
oym
ent
feature
cou
nt
CU-Boulder Portal Project
CUConnect CommunicationCUConnect Communication
Detailed Communication Plan
Monthly articles in ITS-campus newsletters
110 presentations campus-wide understanding
CU-Boulder Portal Project
CUConnect MarketingCUConnect MarketingTargeted email to specific deployment groups (Residence Halls & Colleges/Schools)
Table tents and posters in target areas
One campus-wide announcement in “Buff Bulletin”
Press release in student and Boulder newspaper
Reference on home page
….word of mouth ever since
Next: introduction with orientation, ememos, references on labs, kiosks, and popular websites, encouragement from schools/colleges.
CU-Boulder Portal Project
CUConnect Time LineCUConnect Time LineSeptember, 2002 Project Commissioned
November, 2002 Project Team Formed
Jan. – May, 2003 Design & Development
May – June, 2003 Design, Testing
June – August, 2003 Prototype Testing
Aug., 2003 – Jan., 2004 Development & Testing
Jan. 21 – Feb. 2, 2004 Release to ResHalls
February 9, 2004 Arch, Ed, Leeds, Music
February 16, 2004 Campus-wide release
Today 44 items on “to do” list
CU-Boulder Portal Project
Challenge outcomesChallenge outcomesChallenges
– Strong champions bring high visibility
– Tall & wide silos– Successes bring high
expectations– Mucking with culture
and all new technology– No dollars– No new staff
Outcomes– Fostered campus-wide
understanding & buy-in– Tall & wide representation– Successes bring strong
foundation & experience– Integrated cultural and
technical transformation– Student fee-funded– Highly talented, highly
motivated staff.
CU-Boulder Portal Project
1150
9188
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
5500
6000
6500
7000
7500
8000
8500
9000
9500
10000
Date
Un
iqu
e U
se
r C
ou
nt
Day Count
Total Count
CUConnect UsageCUConnect Usage
EMemo to Housing EMemo to Arch, Ed, Leeds, Music Grades availableBuff Bulletin & Press Release
CU-Boulder Portal Project
CUConnect RatingsCUConnect Ratings
Survey Jan. 21 – March 8: 457 responsesHow do you like/rate CUConnect: 1.6 (where 1=Very high; 5=Very low)
401 of 457 gave a very high or high rating;8 rated it low; 3 rated it very low.
Favorite quote from survey:“This is Freaking GREAT!!! I can set this thing up to be my exclusive homepage with all the information and resources I will need!!! Someone deserves a big bonus or raise. Keep up
the great work!”
CU-Boulder Portal Project
CUConnect Information ChannelsCUConnect Information ChannelsCustom channels:
– Student profile (Enterprise Directory queries)– Student Schedule, books & grades (SOAP calls to SIS)– Law School student schedule & exam number – Advising links (personalized)
Web Proxy channels:– Academic Calendar, Catalogs, Ask Ralphie– Boulder weather, CU Images, WebCam
JA-SIG clearinghouse channels:– Announcements (targeted)– Academic, Financial & Student Services links– Student employment
RSS News – (CU, Health & Wellness, Student Gov’t, Int’l Ed, Housing, Career
& Internship, ITS, schools & colleges)
CU-Boulder Portal Project
CUConnect Service ChannelsCUConnect Service ChannelsCustom Channels
– Student Poll– Course Lookup & Schedule Planner– GPA calculator
Web Proxy Channels– CU Search
JA-SIG Clearinghouse channels– WebCT (single signon)– Personal bookmarks
Inline Frame– PLUS transactions (single signon, separate time out)– Personal calendaring (single signon)
WebMail (separate signon)
CU-Boulder Portal Project
CUConnect – next...CUConnect – next...On-Line bill pay (summer deadline)Static bill view (summer deadline)Campus Events Calendar (July)Centralized course information (August)Libraries channel (August)Account managementStudent File SystemFinancial Aid applications (October window)uPortal upgrade
…and much much more
CU-Boulder Portal Project
CUConnect DemoCUConnect Demohttps://cuconnect.colorado.edu
CU-Boulder Portal Project
Portal Project ContactsPortal Project ContactsCUConnect Web Site:https://cuconnect.colorado.edu
Project Web Site:http://www.colorado.edu/studentaffairs/portalproject/
Project Manager: Paula J. VaughanPaula.Vaughan@Colorado.EDU
Web Communications Director: Malinda Miller-HueyMalinda.Miller-Huey@Colorado.EDU
Technical Lead: Gary PollockGary.Pollock@Colorado.EDU
CU images from www.colorado.edu/Publications/pdb/index.htmlRoundtable picture source: Philip S. Jennings, Medieval Legends. New York: St. Martin’s Press, 1983, p.123
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