therefore bpms · therefore bpms product family call centre management strategy execution help desk...

Utilities & Features

Therefore BPMS

Therefore BPMS Product Family

Call Centre

Management

Strategy

Execution

Help Desk

Management

Field Task

Management

Setting the Therefore BPMS Agenda

Create a Task / Query

Update a Task / Query

Close a Task / Query

Task / Query

Comments

Notes

Reminders

Reassignment

Reclassification

Attachments

Rich text editor

Sub activities

Ad-hoc communication

Context sensitive help

Change log

Task flagging

Progress status updates

Duplicate checker

Reporting

Dashboard

Reporting

External data cube feed

User

User self-service

Management visibility

Contact list

Search

Smart search

Quick search

Therefore BPMS Task / Query Utilities

Task / Query – Comments

Task / Query – Notes

Task / Query – Reminders

Task / Query – Reassignment

Task / Query – Reclassification

Task / Query – Attachments

Task / Query – Rich Text Editor

Task / Query – Sub Activities

Task / Query – Ad Hoc Communication

Task / Query – Context Sensitive Help

Task / Query – Change Log

Task / Query – Task Flagging

Task / Query – Progress Status Updates

Task / Query – Duplicate Checker

Task / Query

Comments

Notes

Reminders

Reassignment

Reclassification

Attachments

Rich text editor

Sub activities

Ad-hoc communication

Context sensitive help

Change log

Task flagging

Progress status updates

Duplicate checker

Reporting

Dashboard

Reporting

External data cube feed

User

User self-service

Management visibility

Contact list

Search

Smart search

Quick search

Therefore BPMS Reporting Utilities

Reporting – Dashboard

Reporting – Reporting Menu

Reporting – Report Viewer

Reporting – External Data Cube Feed

Task / Query

Comments

Notes

Reminders

Reassignment

Reclassification

Attachments

Rich text editor

Sub activities

Ad-hoc communication

Context sensitive help

Change log

Task flagging

Progress status updates

Duplicate checker

Reporting

Dashboard

Reporting

External data cube feed

User

User self-service

Management visibility

Contact list

Search

Smart search

Quick search

Therefore BPMS User Utilities

User – User Self Service

User – Management Visibility

User – Contact List

Task / Query

Comments

Notes

Reminders

Reassignment

Reclassification

Attachments

Rich text editor

Sub activities

Ad-hoc communication

Context sensitive help

Change log

Task flagging

Progress status updates

Duplicate checker

Reporting

Dashboard

Reporting

External data cube feed

User

User self-service

Management visibility

Contact list

Search

Smart search

Quick search

Therefore BPMS Search Utilities

Search – Smart Search

Search – Quick Search

Therefore BPMS Features

Features – Workflow Engine

Features – User Interface / Functionality on Demand

Features – Communication Cycle

Features – White Labelled

Features – Secure

Features – Integration

Features – Cross Browser Compatibility

Therefore BPMS

Peter Lever | +27 83 447 4883 | peter@therefore.co.za

Building Bridges

Supercharging delivery

More Info Index …

Therefore Quantum™

Therefore StratIQ™

Therefore HelpDesk™

Therefore FieldTask™

Therefore Company

Therefore Quantum™ Menu

Quantum Presentation

Quantum Brochure

Utilities & Features Presentation

Quantum Website

Therefore StratIQ™ Menu

StratIQ Presentation

StratIQ Brochure

Utilities & Features Presentation

StratIQ Website

Therefore HelpDesk™ Menu

HelpDesk Presentation

HelpDesk Brochure

Utilities & Features Presentation

HelpDesk Website

Therefore FieldTask™ Menu

FieldTask Presentation

FieldTask Brochure

Utilities & Features Presentation

FieldTask Website

Therefore Company Menu

Therefore Presentation

Therefore Brochure

Therefore Website