thematic workshop c: accessibility
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Joana Gaudêncio
Horários do Funchal
joanagaudencio@horariosdofunchal.pt
Thematic Workshop C:
Accessibility
10th March 2020, Accessibility
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DESTI-SMART
Transport Accessibility
Experience, good practices, innovations and
plans about accessibility at touristic
destinations.
3
TOURISM TRENDS
200 000
400 000
600 000
800 000
1000 000
1200 000
1400 000
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Tourists in Madeira World Tourism towards 2030
- Tourism is a prevailing industry (~1.500.000 tourists per year);
- Ocupation rate - 69,2%;
- Turism total revenue 323,7 million/year;
- Tourism sector 30% of the GDP.
Source: Madeira statistics Source: UNWTO Tourism towards 2030
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MADEIRA - SENIOR TOURISM
• 12% tourists had a physical limitation or were travelling with someone that had:
• 35% - Crutches;
• 31% - Could move independently;
• 31% - Wheelchair;
Port Survey
Tourists characterizationData from the tourism questionnaire – 2017, 2018 and 2019
Airport Survey
• 3% tourists had a physical limitation or were travelling with someone that had:
• 60% - Could move independently;
• 40% - Other;
Age Range Port Airport
18-30 7% 12%
31-40 8% 18%
41-50 12% 13%
51-60 27% 27%
> 61 47% 30%
74% 57%> 51 years
By foot; 25%
Rented Car; 34%
Táxi; 4%
Public Transport;
9%
Rented Bus; 17%
Cable Car; 9%
Others; 2%
TOURIST MOBILITY
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DISABILITY - MADEIRA AND WORLD TRENDS
World report on disability
Source: World report on disability, 2011
The estimate for disability is on the rise due to:
1. Population ageing;
2. Rapid spread of chronic diseases.
• 15% lives with some form of disability;
• 2-4% have significant difficulties in functioning.
Accessible and Inclusive Tourism – An ethical issue and na economic opportunity
Tourists with Disabilities
Tourists with Special Needs
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26,9%
23,5%21,9%
12,1%
5,3%4,2%
1,9%0,8% 1,1%
2,3%
Accessibility inthe
accommodation
Accessibility inpublic spaces
Accessibility intransports
Lack ofinformation
Difficultyparticipating in
activities
Lack ofsignaling
Other touristsattitudes
Staff attitudes Other obstacles No obstacles
Main obstacles in touristic destinations
Source: Deville, 2003
DISABILITY – MAIN OBSTACLES
HF in the framework of international projects have been developing and testing
solutions to promote accessibility to public transport services
• Renovations in the Urban Fleet;
• Improvements of Information Systems;
• Improved nformation to passengers;
• Renovations of the selling points;
• Improvements in the bus stops.
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HORÁRIOS DO FUNCHAL
SPECIAL TRANSPORT SERVICE
The Special Transport service works by appointment.
The service is provided to passengers with reduced
mobility and their companions.
HF provides a regular service in public transport routes
in the area of Funchal, a Special Transport Service
(PMR People with Reduced Mobility)
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OPERATIONAL PROGRAM – MADEIRA 14-20
MUSA Project – Approved on 11/2019
Sustainable and Accessible Urban Mobility
Goal: Is the implementation of a partial renewal of the urban fleet of
Horários do Funchal, in order to guarantee greater energy efficiency of
the mobility system in Funchal and greater accessibility for the resident
and tourist population.
The project allows the partial renewal of its fleet, through the acquisition of:
5 electric minibuses
25 EURO VI buses
The percentage of vehicles
with access by wheelchair
goes from 26.7% to 43.2%
(2020).
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CIVITAS DESTINATIONSMAD 7.2 -ATTRACTIVE PUBLIC TRANSPORT
1 bus dedicated to users with reduced mobility (capacity for 9 wheelchair users).
• “The HF PMR bus was the best adapted bus I've ever been at.”
• “I’m amazed with the HF PMR bus. In UK there is no bus like
this to transport people with reduced mobility.”
• “The HF PMR bus is the best one where I've ever been. The
best dedicated bus. They are easy and safe. Perfect!!”
31% of the tourists evaluated the PT adaptation to people with
reduced mobility with 3,86;
20 tourists with physical limitation evaluated the PT adaptation to
people with reduced mobility with 4,15;
The 5 tourists that used the PMR bus, all evaluated the new
service with 5,00. Some of them shared the following comments:
Results from survey applied at the port of Funchal
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CIVITAS DESTINATIONS MAD 7.3 - SMART PT TRAVELLER INFORMATION SERVICE
INFORMATION SYSTEM FOR DISABLE PEOPLE
AppNextStop
Pilot Test for users with a physical impairment
(blind and deaf) to provide them with better
information services.
The solution is divided into two subsystems and an app:
• Subsystem at bus stop
• Subsystem on the bus
• Mobile App AppNextStopJune 2020
June 2020
Photovoltaic Information Panels
Modern design and an autonomous infrastructure, includes a
photovoltaic solution to feed the equipment.
Includes mechanisms that facilitates the reading of information by
people with disabilities and a speaker incorporated.
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CIVITAS DESTINATIONS SELLING POINTS RENOVATIONS AND IMPROVED INFORMATION
The main selling point was renovated and restyled
• Improved the
information available;
• Provided all the needed
conditions to ensure the
comfort of the clients;
• Installed a queue
management system
Improvements on the information provided
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CIVITAS DESTINATIONS
INNOVATIVE SOLUTIONS FOR SAFE AND SECURE
PUBLIC SPACES
Public works to improve accessibilities
near PT stops
Bus Stop Improvements
Integrated
system that
integrates
energy
efficiency and
road safety
Pedestrian mobilityIntelligent Crosswalks
Street closure, enlargement of
sidewalks and suppression of obstacles
to pedestrian mobility.
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CONCLUSIONS
• Acessiblity is a crucial issue in sustainable mobility due to the agening
of the population.
• Horários do Funchal have been sucessfully testing and implementing
several solutions that contribute to greater accessibility for tourists and
residents;
• Great oportunities to verify the receptiveness of the solutions within the
residentes and tourists;
• With the support of additional funding sources it will be possible to move
forward and progress into more accessible operations.
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