the who, what, where, when, why and how of live chat
Post on 26-Jun-2015
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Andy Soloman, CEOinfo@yomdel.com@yomdel
Let’s play the who, what, where, when, why and how of live chat.
#IRX13 @yomdel
What is Yomdel?
Your friendly, engaging and helpful online live chat assistants.
We are transforming the online experience by bringing real people to engage 24/7 with visitors, answer questions and offer a helping hand.
We add value to your brand through acquiring more business, increasing conversions & AOV and creating happy customers who share positive experiences.
Yomdel offers unique services in the UK, and has global capabilities.
Creating competitive edge
info@yomdel.com
#IRX13 @yomdel
Who
Customers want to chat, but few online businesses offer live chat. It is a missed opportunity.
info@yomdel.com
#IRX13 @yomdel
Customers want to be able to chat
info@yomdel.com
20%(and rising...)
#IRX13 @yomdel
What
Unanswered questions are the main reason why customers abandon purchases online
info@yomdel.com
#IRX13 @yomdel
Most answers are easy answers
info@yomdel.com
50%
#IRX13 @yomdel
Where
Target the online areas where abandonment is most common – checkout, FAQs etc
info@yomdel.com
#IRX13 @yomdel
Quick help drives satisfaction
info@yomdel.com
85%
#IRX13 @yomdel
When
Online customers pay no attention to opening hours. You must be ready when they are.
info@yomdel.com
#IRX13 @yomdel
It’s a busy day night in ecommerce land
info@yomdel.com
X70%
X #IRX13 @yomdel
Why
Conversion rates soar, while happy customers become loyal and share their experiences.
info@yomdel.com
#IRX13 @yomdel
Your customers are social
info@yomdel.com
12x
#IRX13 @yomdel
How
yomdel
info@yomdel.com
#IRX13 @yomdel
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