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The Vodafone Code of Conduct
Doing what’s right
“ Trust is fundamental in everything we do”.
2
A message from our Chief Executive 3
Why we have a Code of Conduct 5
Our Business Principles 7
Speak Up 9
Individual conduct 11
Security of our people, property and information 11
Compliance with the law 17
Anti-money laundering 20
Health and safety 22
Contents
Financial integrity 23
Public policy 26
Communications 27
Customers 29
Employees 31
Communities and society 34
Environment 35
Contents
3
A message from our Chief Executive
Vittorio Colao
Vittorio Colao
4
Contents
5
Why we have a Code of Conduct
The Vodafone Way
Our Business Principles
The Vodafone Way
Customer ObsessedWe are passionate about exceeding customer expectations
We create and deliver new products, services and ways of working that delight our customers
• Immerses self in customer experience• Takes personal accountability for the customer experience • Looks outside Vodafone to understand customer experience, behaviour and trends
• Takes risks and pushes what’s possible; always looks for innovation• Looks outside of Vodafone for ideas and inspiration and acts on these• Implements solutions which are simple, impactful and replicable
• Raises the bar for self and team • Delivers lean and cost effective every time• Strives to outperform competitors looks beyond internal benchmarks
We drive speed to market. We relentlessly �
matter to our business
• Makes RAPID business decisions• Delivers the right things with urgency• Analyses fast, executes fast
• Sets direction; generates commitment & engagement • Enables performance, balancing task, people & results
• Builds capacity through growing talent & skills, high performing diverse teams and a lean & effective organisation
• Acts and communicates with simplicity • Prioritises the right things • Creates a simple working environment
• Do what you say you will do• Trust others to deliver• Support decisions once made
We make things simple for our customers, partners and colleagues
We are reliable and transparent to deal with. �
do likewise
• Collaborates across markets & functions; makes best decision for Vodafone as a whole• Influences across the business – shapes thinking and impacts others’ views• Values our differences and acts inclusively, communicates and uses best practice
Innovation Hungry
Ambitious & Competitive
Speed Simplicity
Be an Admired Leader
Trust
We bring energy and passion to our work and always aim to beat the competition
We work across Vodafone to achieve the best outcome for customers, employees and shareholders
One Company, Local Roots
6
What is the Code of Conduct?
Who is the Code of Conduct for?
What are the consequences of not complying?
What does this mean for me?
your work
• Speak Up if you feel a working practice
Following the law
contact your line manager, Legal, HR, or
If you are a line manager, you have an important role in ensuring our Code of Conduct is understood and applied by your team. In particular, we expect you to:
If you are ever unsure about what to do you should ask yourself:
Contents
Our Business Principles
Individual conduct
Compliance with the law
Health and safety
Financial integrity
Public policy
7
Communications
Customers
Employees
Communities and society
correct, relevant and current information
Environment
8
Contents
9
I am a contractor working on a Vodafone contract and I have a concern to report. Can I use the external Speak Up line?A:
Q: I am concerned that my
I raise a concern. Will it be
A:
Speak Up
Q: What if I report something suspicious that turns out not to be a compliance breach?
A:
Q: I have a concern about the actions of a colleague. How should I report this?A: The most important thing is that you report your concern. Ultimately, it doesn’t matter which route you choose. If you feel comfortable talking to your line manager, do that. Your line manager is there to support you and can help you choose the correct course of action.
�� Click Speak Up� on the intranet to seeloca� � local free phone numbers or to make areport online�
10
What does this mean for me?
1 Report it to your line manager:
2 Report it to your local HR team:
external Speak Up hotline:
What happens next?
external Speak Up line by providing an
Policy portalSpeak Up pagePreferred contact:
– Local HR team
Contents
11
Individual conduct
Security of our people, property and information
Integrity
Availability
Q: Can I allow my visitor to make his/her own way out of the building?
Q: A colleague is covering my role while I am on holiday and needs access to the systems I use. It’s a lot of hassle to get them a log-in and password, can I just give them mine?A:
Q: I’m working from home and I’m having problems accessing the Vodafone network. Can I ask my colleague to send me the information I need to my personal email account?A:
1 Value information and classify it
2 Clear your desk and lock your screen
3 Protect your password
4 Think before you click
5 Protect data at all times
12Policy portalGlobal Corporate Security Portal Preferred contact: – Corporate Security team
Training
Contents
13
actual
appropriate time and attention
• Recruiting or managing a relative or partner
Q: I work part-time in my family business. Do I need to declare an interest?A:
potential
Policy portalPreferred contact:
– Local HR team
interest register
14
Q: A close friend is applying for a job in Vodafone, is this OK?A:
What does this mean for me?
Tell your local manger and HR team about:
a contract
What to do if you see yourself in a situation of potential
Step 1
Step 2
Step 3
Contents
15
Gifts and hospitality
proportionate giving and receiving of
What does this mean for me?
of inappropriate value
be rare
approval from Group
Q: I’ve been invited out to dinner by a potential supplier currently bidding for a new contract. What should I do?A:
Q: I’ve been sent a high value gift by a supplier and don’t want to cause offence by returning it. What should I do?A:notify your line manager and
Q: My travel costs into the
claim some of it back?A:
16
Travel and expenses
What does this mean for me?
Managing our information and documents
What does this mean for me?
local Management and Retention
Q: Can I claim expenses for my partner or spouse to travel with me?
A: Taking your partner, friend or family member on a
Q: I think I am going to retain all my documents, in case they are needed in the future. Is that OK?
A:
be retained for audit, tax or
Policy portalPreferred contact:
– Local Legal team
Gifts and hospitality register
Contents
17
Insider dealing
What does this mean for me?
information
committing an offence
Compliance with the law
Q: My friend is thinking about selling some Vodafone shares in the next few days. I know Vodafone is due to make an announcement that will have a positive impact on the share price. Is it okay if I drop hints to my friend that he should wait to sell?
A:
Q: My colleague sent me an email containing information about a competitor which could easily be misinterpreted. What should I do?
A:
Q: While at a conference, a sales director from another company started talking to me about the economic outlook in Europe and what this meant for our data pricing plans for the future. What should I do?
A:
18
Competition laws
What does this mean for me?
2 Always be vigilant in your business dealings with third parties
3 If in doubt, ask your local Legal team.
1 Have a basic knowledge of how the competition rules apply to you
Policy portalPreferred contact: – Local Legal team
Training
Contents
19
Bribery and improper payments
What does this mean for me?
for more information
are permitted by local law
a commercial advantage
Q: I am travelling abroad later this month and need to get a work visa quickly. The person processing my request at the embassy has said that they can speed up the process if I pay a small fee in cash. Is this okay?A:
Legal department for advice
never offer or accept any
20
Anti-money laundering
prevention, detection and reporting of
employee training, and compliance
Q: Why does Vodafone need to comply with anti-money laundering regulations – I thought it was aimed at banks?A:
Q: I have seen a transaction that doesn’t seem right – I’m not sure if it is money laundering, it may be legitimate – what should I do?A:evidence to validate your
report to your local Money
Policy portalPreferred contact: – Local Legal team
Training
Contents
21
Global sanctions
What does this mean for me?
any kind
manager or local team immediately if
Q: I am selecting a new supplier through the Vodafone Procurement Company, do I need to screen against sanction lists?A:
Q: I have discovered that one of the Vodafone products that requires an export license does not have one. What shall I do?A: Contact
Trade controls
What does this mean for me?
• If in doubt, contact your local
Policy portalPreferred contact:
– Local Legal team
22
Health and safety
What does this mean for me?
Q: You are travelling with a new work colleague, you get into a taxi at an airport. As the taxi drives off your colleague has not put their seat belt on, what should you do?A:
Q: I often think when I walk
things that are potentially dangerous, I don’t mean things that are likely to kill someone but could easily cause injury. I am not sure if I have the authority to stop people and tell them what they are doing is dangerous?A:
Absolute Rules
Policy portalPreferred contact:
Training
Contents
23
Financial integrity
Financial integrity
What does this mean for me?
your role
Q: I think my colleague is regularly claiming taxi fares for working after hours but actually takes public transport home. What should I do?A:
24
Committing to contracts and expenditure
What does this mean for me?
Operating a responsible supply chain
Q: I have the power of attorney to sign a contract in my local market, which is higher than the allowance I have in the Delegation of Authority. Can I sign the contract as I have power of attorney, even if it’s not aligned with Delegation of Authority?A:
Q: I have a supplier that I suspect has breached the Code of Ethical Purchasing. What should I do?A:
details of my Delegation of Authority limits?A:
Policy portalPreferred contact:
– Local Legal team
Contents
25
Protecting our brand and other assets
Our brand
What does this mean for me?
Policy Standard
Intellectual Property Rights (IPR)
What does this mean for me?
relevant IPR
Physical assets
Q: Sometimes I see products bearing the Vodafone logo on a stall at my local market. I think they are counterfeit. Do I need to let someone know?A:
Q: In my team we discuss extensions for existing products and services but have not found a place to capture our ideas. Does such a place exist?A:
Q: I’m not sure whether an idea I’ve had might be worth something. Can I discuss it with our suppliers to get their views?A:
your local Legal team
Policy portalPreferred contact: – Local Legal team
IPR page
26
Public policy
What does this mean for me?
for any political campaign, political
political campaign, political party,
Q: A local reporter has contacted me through a mutual friend to ask me about this year’s annual report. Can I comment?A:
to comment publicly on
Policy portalPreferred contact:
Contents
27
Speaking on behalf of Vodafone
“ Provide clear
information
in language
Communications
Q: Am I allowed to say where I work on my social
A:
can include a link to your local
28
Using social media
What does this mean for me?
reputation or brand
Q: There are a lot of guidelines to follow when using social media, can you summarise them please?A:
Policy portalPreferred contact: – Local Internal Communication team
Communication team
Contents
29
Customers
Our Privacy Commitments Balance
Laws and standards
Accountability
Respect
Openness and honesty
Choice
Privacy by design
30
What does this mean for me?
• If you are involved in product
for you and your team
need to follow
an advocate for privacy by joining our
Q: I’m working on a project involving a use of customer information that is not covered by law. Do I still have to think about privacy?A:
Q: I’ve been contacted by the law enforcement authorities in my country with a request for access to personal information. What do I do?A:
to a Government or law
More information can be found in our Privacy and Law
Q: I’m building a Vodafone application that will use personal information. How do I make sure privacy is protected – can I simply add a privacy policy to the app?A:
information take a look at our
Policy portalPreferred contact:
Training
Contents
31
Employees
Diversity and inclusion
What does this mean for me?
local law
make purely on merit
Q: A colleague is recruiting a new team member. I am concerned that they may be discriminating against certain candidates. Should I challenge them?A:accept any form
32
Preventing harassment and bullying
What does this mean for me?
informal you are being
Q: I can see that one of my colleagues is being picked on constantly by other team members. I want to raise this but I am concerned that it might be my turn next. What should I do?A:
Speak to your line manager
do not feel comfortable doing
Policy portalPreferred contact: – Local HR team
Contents
33
Drugs and alcohol
What does this mean for me?
to your local HR team
Q: My colleague regularly arrives at work appearing
alcohol. I know he is having
should I do?A:
34
Local communities
Communities and society
Charitable support
Q: My team wants to raise money for a local charity, are there any restrictions on who to donate to?A:
Q: I thought human rights were the government’s responsibility? Why do I have to worry about them?A:
What does this mean for me?
• Get involved in your local community via
Policy portalPreferred contact:
Contents
35
Environment
What does this mean for me?
colleague if you need a car
Policy portalPreferred contact:
36
Q: What is an arrangement? (p17)A:
Q: What is inside information? (p18)
Q: What is a bribe? (p19)A:
A:
Q: What are ‘facilitation payments’ and ‘kickbacks’? (p19)
A:
a routine government action, for example
to an individual in return for a referral,
Q: What does ‘reasonable and proportionate’ mean? (p15)A:
(p14)A:
Q: What is a ‘close’ relationship? (p15)A:
Q: What is ‘sensitive information’? (p12)A:
Q: What do we mean by ‘discrimination’? (p31)A:
Q: What do we mean by ‘harassment and bullying’? (p32)A:
be related but not limited to age, gender,
used in this Code
Contents
Vodafone Group PlcVodafone HouseThe ConnectionNewburyBerkshireRG14 2FNEngland
Tel: +44 (0)1635 33251
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