the riverside improvement programme. the microsystem 12,000 patients 12,000 patients 6 gps 6 gps 40...
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The Riverside Improvement Programme
The Microsystem
12,000 Patients12,000 Patients 6 GPs6 GPs 40 employed staff including….40 employed staff including…. Admin staffAdmin staff CleanersCleaners DispensersDispensers Practice ManagerPractice Manager Practice NursesPractice Nurses
Our TeamPractice NursesDispensers
Patients
Admin Team
General Practitioners
cleaners
Developing the Programme
Microsystems is a welcome solution for the Microsystems is a welcome solution for the team!team!
Leaders emergeLeaders emerge Use monthly protected learning time to Use monthly protected learning time to
develop RIP programmedevelop RIP programme Establish weekly RIP council meetings to Establish weekly RIP council meetings to
keep up momentumkeep up momentum PEOPLE the focus for first sessionPEOPLE the focus for first session
Developing the Programme
Team undertook on-line workforce survey Team undertook on-line workforce survey to inform improvement workto inform improvement work
1st QIPP session focused on reviewing 1st QIPP session focused on reviewing results of survey and developing action results of survey and developing action plansplans
4 further QIPP sessions held focusing on 4 further QIPP sessions held focusing on different P’sdifferent P’s
High attendance at each session High attendance at each session
Improvements
PATIENTSPATIENTS Comments book in placeComments book in place Patient held notes for CHD patients being Patient held notes for CHD patients being
printed upprinted up Patient diaries for patients with newly Patient diaries for patients with newly
diagnosed diabetesdiagnosed diabetes Deck of cards surveyDeck of cards survey
Improvements
PATIENTSPATIENTS Deck of cards surveyDeck of cards survey Moved suggestions box/message on JX Board Moved suggestions box/message on JX Board
encouraging people to join patient participation encouraging people to join patient participation groupgroup
New role being discussed with Patient New role being discussed with Patient Participation GroupParticipation Group
Become local pilot site for chronic disease Become local pilot site for chronic disease managementmanagement
Improvements
PEOPLEPEOPLE Introduction of HousesIntroduction of Houses Learning togetherLearning together New found creativity!New found creativity! Cosmic Board/Team of the month awardCosmic Board/Team of the month award Coffee breaks for receptionists!Coffee breaks for receptionists! Shadowing of roles has led to cross cover between Shadowing of roles has led to cross cover between
dispensers and receptionistsdispensers and receptionists
PEOPLE
Improvements
PROCESSESPROCESSES Stocking of rooms to reduce time spent looking Stocking of rooms to reduce time spent looking
for forms/specimen bottles/equipmentfor forms/specimen bottles/equipment Use of instant messaging to reduce time spent Use of instant messaging to reduce time spent
waiting outside consulting roomswaiting outside consulting rooms Dispensers use practice notes rather than e-mailsDispensers use practice notes rather than e-mails Introduction of fax file has improved Introduction of fax file has improved
communicationcommunication Notice Board for CleanersNotice Board for Cleaners
PATTERNS
Patterns
1. I know exactly what is expected of me in my work at Riverside
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Patterns
2. I have the materials and equipment I need to accomplish my work at
Riverside
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3. Working at Riverside I always have the best opportunity to do what I do
best everyday
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4. In the last seven days I have recieved recognition or praise for doing good
work
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The Future
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