the quality professional vincent desmond director development wqd 2009
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The Quality Professional
Vincent DesmondDirector Development
WQD 2009
2
The CQI
Knowledge creation Knowledge sharing with
organisations
Image and brand
Knowledge sharing with individuals
Knowledge assessment
Being an excellent organisation
Quality at the heart of every
organisation
3
Learning & Recognition
2. Learning & development
3. Professional recognition
1. Body of quality knowledge
Module 1: Concepts of Quality, its History and DevelopmentModule 2: Customers, Suppliers, other Stakeholders and MarketsModule 3: Interactions of Organisations and PeopleModule 4: Technologies and TechniquesModule 5: Laws, Standards, Models, Associations and Professional BodiesModule 6: Corporate Strategy
QualificationsTraining CoursesQuality WorldWebsiteBranches and SIGs
Student AssociateMember Fellow
Chartered Quality Professional Company membership
4
Remit of the quality professional
improving customer satisfaction
reducing costs and improved profitability
improvement and innovation
identification and management risk
corporate care and responsibility
5
Organisational imperatives
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Quality professional imperatives Top activities: •Auditing•Quality management
systems•Business improvement •Quality control
New activities:•Risk management •Project management •EMS / OHS / CSR•Customer relationship
management•Organisational development•Business continuity•Corporate social
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The importance of quality
8
Challenges to profession
9
Remit of the quality function
The conscience of the organisation:
•Top management intent is scoped and assigned
•Adequacy of management intent
•Implementation of management intent
•Delivery of management intent outcomes
A mentor and coach:•A culture of continuous improvement and learning
10
Quality in the public sector
11
Compensation…
12
Compensation…
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Compensation
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Download the salary and membership reports at
www.thecqi.org
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