the power of the makigami wall -...

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The Power of the Makigami Wall To Solve Problems in Organizations or Projects

October , 2017

Paulo Napolitano

© LEAN CONSTRUCTION INSTITUTE

Lean

2

…is the philosophy of

continuous improvement

and respect for people.

…requires a collaborative

environment, systemic

thinking, and reflection

(Hansei).

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The Origin of Makigami

3

Meaning: role of paper with

relevant information

Used by Okamura at Fujico,

Japan

Applied at the organization,

department, project, and

process level.

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The Makigami Difference

4

The Makigami Wall offers an

approach to develop

systemic thinking

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5 Main Domains of Makigami

5

1. Value Understanding

2. Process

3. Flow

4. Current Situation

5. Opportunities

OPPORTUNITIESCURRENT

SITUATIONFLOWPROCESS

VALUE

UNDERSTANDING

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Value

6

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Process

7

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Flow

8

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Current Situation

9

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Current Situation

10

1. Customer Value

2. Process

What is the

opportunity for

improvement?

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Opportunities

11

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Makigami Wall & Lean Culture

12

1. Systemic Thinking

2. Constancy of Purpose

3. Hansei

4. Customer Driven and Process Driven

5. Collaboration

6. Knowledge Sharing

7. Transparency

8. Visual Communication

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KPI's RD Driver Dec-14 Jun-15 Dec-16 ∆

Vision/Plan Estrategico 16 1.00 0.37 0.62 0.81 0.19

Orientacion al cliente 15 0.94 0.68 0.68 0.75 0.06

Mejora continua 14 0.88 0.46 0.48 0.57 0.10

Normas y Procedimientos 14 0.88 0.44 0.60 0.71 0.11

Independencia 14 0.88 0.82 0.76 0.86 0.10

Funciones y Responsabilidades 12 0.75 0.69 0.74 0.70 -0.04

Gestion de Riesgos 12 0.75 0.54 0.67 0.71 0.05

Eficacia/Eficiencia 9 0.56 0.64 0.74 0.70 -0.05

Flexibilidad 9 0.56 0.69 0.71 0.73 0.02

Coordinacion y Colaboracion 9 0.56 0.64 0.60 0.74 0.14

Personal 5 0.31 0.54 0.57 0.61 0.04

Innovacion 5 0.31 0.65 0.73 0.65 -0.08

Gestion de Colaboradores 4 0.25 0.75 0.74 0.81 0.07

Gestion del conocimiento 3 0.19 0.46 0.55 0.48 -0.07

Communicacion 3 0.19 0.55 0.49 0.59 0.10

Formacion Interna 1 0.06 0.62 0.60 0.46 -0.14

Prestigio 1 0.06 0.69 0.68 0.52 -0.15

Politica de Cargos 0 0.00 0.38 0.38 0.65 0.27

Score Score Score

Max Score: 146.00 85.93 95.14 104.30 9.16

Encuesta G G G

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

0.90

1.00

Vision/Plan Estrategico

Orientacion al cliente

Mejora continua

Normas y Procedimientos

Independencia

Funciones y Responsabilidades

Gestion de Riesgos

Eficacia/Eficiencia

Flexibilidad

Coordinacion y Colaboracion

Personal

Innovacion

Gestion de Colaboradores

Gestion del conocimiento

Communicacion

Formacion Interna

Prestigio

Politica de Cargos

DRIVERS

GROUP DEC 14

GROUP JUN 15

GROUP DEC 16

DT - DEC 14 VS JUN 15 VS DEC 16

20.00

40.00

60.00

80.00

100.00

120.00

140.00

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KPI's RD Driver Dec-14 Dec-14 ∆

Vision/Plan Estrategico 16 1.00 0.37 0.00 -0.37

Orientacion al cliente 15 0.94 0.68 0.33 -0.35

Mejora continua 14 0.88 0.46 0.33 -0.12

Normas y Procedimientos 14 0.88 0.44 0.22 -0.22

Independencia 14 0.88 0.82 0.00 -0.82

Funciones y Responsabilidades 12 0.75 0.69 0.52 -0.17

Gestion de Riesgos 12 0.75 0.54 0.00 -0.54

Eficacia/Eficienvia 9 0.56 0.64 0.22 -0.42

Flexibilidad 9 0.56 0.69 0.00 -0.69

Coordinacion y Colaboracion 9 0.56 0.64 0.33 -0.31

Personal 5 0.31 0.54 0.29 -0.24

Innovacion 5 0.31 0.65 0.22 -0.42

Gestion de Colaboradores 4 0.25 0.75 0.33 -0.41

Gestion del conocimiento 3 0.19 0.46 0.33 -0.12

Communicacion 3 0.19 0.55 0.22 -0.33

Formacion Interna 1 0.06 0.62 0.56 -0.07

Prestigio 1 0.06 0.69 0.47 -0.23

Politica de Cargos 0 0.00 0.38 0.00 -0.38

Score Score

Max Score: 146.00 85.93 30.59 -55.34

G IEncuesta - MA

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

0.90

1.00

Vision/Plan Estrategico

Orientacion al cliente

Mejora continua

Normas y Procedimientos

Independencia

Funciones y Responsabilidades

Gestion de Riesgos

Eficacia/Eficienvia

Flexibilidad

Coordinacion y Colaboracion

Personal

Innovacion

Gestion de Colaboradores

Gestion del conocimiento

Communicacion

Formacion Interna

Prestigio

Politica de Cargos

DRIVERS

GROUP

MA

DT - DECIEMBRE -2014

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Corporate Level Results

TNI Drivers Dec-16

3.27305

Core Values 12 1.01 12.2

Character Traits 10 1.21 12.1

Leadership 8 1.05 8.4

4 1.00 4.0

4 1.00 4.0

Overall Score 38 41

Corporate Level

Project Level

Project Level Results

TNI Drivers Dec-16

2.200107

Core Values 12 0.79 9.5

Character Traits 10 0.63 6.3

Leadership 8 0.78 6.3

4 0.79 3.1

4 0.79 3.1

Overall Score 38 28

Results

Individual Dashboard

Behavior

Processes

Results

Behavior

Processes

0.0

0.5

1.0

1.5

2.0

Count On Me

Finding What's Valued

We Have a Process For ThatAlways Learning Always

Teaching

Relationships Matter

Core Values

0.0

0.5

1.0

1.5

2.0Learner

Innovator

Takes Initiative & Responsibility

Flexible

Character Traits

0.0

0.5

1.0

1.5

2.0Lean Competency

Genchi Genbutsu

Understand Value

Lead by Example

IntegrationProcess Focused

Facilitating Environment

Consensus Decision Making

Continuous Improvement

Lean Leadership

0.0

0.5

1.0

1.5

2.0

Core Processes Results

Core Processes and Results

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Questions & Answers

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Contact Us

17

Paulo Napolitano

Allele Network

pnapolitano@allelenetwork.com