the key benefits to an end-to-end field service management
Post on 19-Jun-2015
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42%ONLY the dispatcher can see where mobile team is
18%Complete
visibility acrossbusiness
29%
2%
How can a customer find outstatus of service request?
How Visibleis the fieldworkforce?
Why are field service organisations failing to deliver service excellence?
The Solution...An End-to-end Field Service Technology Solution
MobileReal-time
communicationwith field workforce
A modular end to end solution, custom to your processes and integrated to existing systems
CustomerManagementSelf-service andcontact portals
SchedulingBlending of plannedand reactive jobswith dynamic drag
& drop
40% Mobile team is not visible at all
Inaccurate communication and lack of integration between the service desk, scheduling andfield service workers meaning they can’t respond to reactive jobs
CustomerManagement
Scheduling Field basedworkers
Live Map Showing Status
20%
Receive automaticnotification
View onlineSelf-Service Portal
76% Call Centre
76%of customers have to contactthe call centre to find out thestatus of their service request
However...In less than
19%of organisations
does the service desk havevisibility of field workers
The Problem
End-to-endField Service Management
Achieved business benefits with anEnd-to-end field service solution
improvement in planned maintenance performance- Balfour Beatty Workplace
reduction in on-going ITcosts- Gamestec
faster service requestresponse times- Robert Woodhead
28%
88%
50%
40%
28% reduction in service response time- Gamestec
reduction in adminoverheads- ARAMARK
www.mplsystems.co.uk | info@mplsystems.co.uk | 08000931474
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