the intersection between team collaboration and transformation · the intersection between team...

The Intersection BetweenTeam Collaboration and Transformation

Bill Haskins

Sr. Analyst & Partner

May 16 2019

©Wainhouse Research (WR)

© 2019 Wainhouse Research. All rights reserved. 2

Agenda:

Discussion segmented into 4 primary

topics relevant to the shifting UC

market:

1. Team Collaboration – Terms defined, confusion unconfused

2. Barriers to Adoption – Mo’ features, mo’ problems

3. User Adoption Best Practices – As seen on TV (if you’re

watching the IT channel)

4. Use Cases Galore – Live reporting from the field

© 2019 Wainhouse Research. All rights reserved.

It is not the

strongest of the

species that

survives, nor the

most intelligent. It is

the one most

adaptable to

change.

- Charles Darwin

© 2019 Wainhouse Research. All rights reserved.

What are we talking about?

4

TEAM COLLABORATION

© 2019 Wainhouse Research. All rights reserved.

What are we talking about?

5

TEAM COLLABORATION

© 2019 Wainhouse Research. All rights reserved.

What are we talking about?

6

TEAM COLLABORATION

© 2019 Wainhouse Research. All rights reserved.

What are we talking about?

7

TEAM COLLABORATION

© 2019 Wainhouse Research. All rights reserved.

What are we talking about?

8

TEAM COLLABORATION

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

TCUC

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Team Collaboration – Defining Stuff

9

Apps

Directory TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

Messaging

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

Integrations

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

Integrations

Cloud 2.0

TCUC

© 2019 Wainhouse Research. All rights reserved.

Team Collaboration – Defining Stuff

9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

Integrations

Cloud 2.0

Hub

TCUC

© 2019 Wainhouse Research. All rights reserved.© 2019 Wainhouse Research, Inc. All rights reserved. 21

© 2019 Wainhouse Research. All rights reserved. 22

Primary Barriers to TC Adoption

Enterprise Trust

ScopeMo’ mentum

Value Prop

Religion

© 2019 Wainhouse Research. All rights reserved.

Best Practices

Executive Alignment1

Business Vision2

Business Outcomes3

Partner Engagement4

Technology Roadmap6

Assessment7

Build It – Bottoms Up8

User Engagement5

© 2019 Wainhouse Research. All rights reserved. 24

Best Best Practices

Deploy a Standard

User CasesRelevant Training

Automation Firm Dates (Starts and

Stops)

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Use Case 1 – Email: Support DL

IT Consulting – 3K users

500 Sales Engineers

Support Distribution List

200 Daily Emails

Scan inbox, review, respond, repeat – Time Suck

Created support team

+Technology Track sub-teams

Engineers monitor specific tech

tracks and @mentions

Email flow reduced from 200 a

day to 20. A month.

© 2019 Wainhouse Research. All rights reserved. 26

Use Case 2 – Transformed Meetings

Media Distribution, 8.5K Users

In-room meeting culture,

room sprinting common

Average mtg start time: 11amAverage mtg delay: 15 min

Team Collaboration as a

meeting platform

Focus on personal meetings –

Ad-hoc & scheduled

Average mtg start time: 9am

No delays

Conferencing minutes: -70%

Fragmented Platforms –

7 IM, 3 VC, 1 Events

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Use Case 3 – Transformed Customer Engagement

Automotive, 130,000 Users

Pivot fatigue, slow delivery, security risk

Team Collaboration as a

workflow “bus”

Integrated everything – TC

platform central to internal,

partner, and customer comms

Improved time-to-deliver,

quote-to-cash, 67% VoIP

Bottom Line: $5B over 5 Yrs

Complex system islands –

mainframe, CRM, audio conferencing, email…

Ecosystem of internal and

external users deliver product

© 2019 Wainhouse Research. All rights reserved.

It is not the

strongest of the

species that

survives, nor the

most intelligent. It is

the one most

adaptable to

change.

- Charles Darwin

© 2019 Wainhouse Research. All rights reserved.

The quicker you let go

of old cheese, the

sooner you find new

cheese.

- Spencer Johnson

© 2019 Wainhouse Research. All rights reserved.

Dude, where’s my car?

- Ashton Kutcher

© 2019 Wainhouse Research. All rights reserved.

I like big ____ and I cannot lie…

- Sir Mixalot

© 2019 Wainhouse Research. All rights reserved.

I like big data and I cannot lie…

- Bill Haskins

Thank You!