the future of ctms - survey results - april 2013

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www.triumphconsultancy.com

2013 - Industry Survey“The Future of CTMS”

Introduction

Triumph have been consulting in the life sciences industry for more than 10 years and have been involved in the implementation of more than 15 CTMS during that time. During the last few years, Triumph have witnessed dramatic changes in the attitudes, approach and needs for CTMS. In order to ensure we remain focused on what the industry needs, we decided to conduct an industry wide survey to look at the expected trends in CTMS development and usage over the next two years.

We had responses from more than 40 separate businesses, split between Pharma and CRO, mostly medium or large in size.What became apparent very quickly is that CTMS are here to stay, but will take a different form, and play a very different role in the future than they have been in the last 5-10 years.

This slide deck presents the results of the survey and some lessons for those companies looking to evolve their CTMS to become a more valued and integral part of their business.

Table of ContentsSlides Survey Question

4-5 What is your current CTMS status?

6-7 How important is CTMS to your business?

8-9 What are your CTMS plans in the next 2 years?

10-11 What is your CTMS platform – now and in next 2 years?

12-13 What is your CTMS budget for the next 2 years?

14-15 What would deter you from using a CTMS?

16-17 What functional areas should a CTMS support?

18-19 How is your CTMS integrated – now and in the next 2 years?

20-21 How do you report and analyse data from CTMS – now and in next 2 years?

22-23 How do you train your users – now and in next 2 years?

24-25 How aligned is your CTMS with business process – now and in next 2 years?

26-27 How do you derive metrics from your CTMS – now and in next 2 years?

1 – WHAT IS YOUR CURRENT CTMS STATUS?

Lesson in a tweet:

Most mid – large companies focused on CTMS maturity, not

acquisition

2 – HOW IMPORTANT IS CTMS TO YOUR BUSINESS?

Lesson in a tweet:

CTMS is not going away – we must however focus on

ensuring it is a value add tool, not a necessary evil

3 – WHAT ARE YOUR CTMS PLANS IN THE NEXT 2 YEARS?

Lesson in a tweet:

CTMS value will be driven by functional coverage and data

availability

4 – WHAT IS YOUR CTMS PLATFORM?

Lesson in a tweet:

Acceptance of ‘the cloud’ increasing significantly, but

companies still focusing on web access rather than mobile apps.

5 – CTMS / REPORTING / INTEGRATION BUDGET

Lesson in a tweet:

Budgets are still significant – but companies must drive

change through a well defined business case

6 – WHAT WOULD DETER YOU FROM USING A CTMS?

Lesson in a tweet:

The evolution and enhancement of CTMS needs

to be supported with appropriate resources, and stakeholder commitment

7 – WHAT FUNCTIONAL AREAS SHOULD CTMS SUPPORT?

Lesson in a tweet:

Business should focus on core functions first to get highest

value and early buy in. This will lead to modularisation

of CTMS over time

8 – CTMS INTEGRATION

Lesson in a tweet:

High value integrations already in place - EDC and IxR for

most businesses. Second wave will focus on

Doc Mgt / eTMF and PM

9 – REPORTING AND ANALYTICS

Lesson in a tweet:

Today’s decisions require data to be analysed from multiple sources. Value will be gained by defining a data mastering strategy ahead of integration

10 – HOW DO YOU TRAIN YOUR USERS?

Lesson in a tweet:

Drive from centralised to remote

(just in time) training – driving cost saving and efficacy

11 – BUSINESS PROCESS ALIGNMENT

Lesson in a tweet:

It’s the process, not the systems that drive value.

Systems must support business process, not vice versa

12 – USE OF METRICS

Lesson in a tweet:

Metrics remain vital, currently a strong desire to align with

industry standards

Want to know more?

Duncan Hall

By Phone: +44 1279 812550By E-mail:

duncan.hall@triumphconsultancy.co.uk